Posted Dec 4, 2016
Service levels were extraordinary. Shama at the Front Desk, Ajit & Devendra the Concierges, Narendra, Ratan & the Chef in the Infinity Restaurant were amazing. Whenever I had a request from Housekeeping and/or engineering such as laundry bags, zip ties, a measuring tape, they arrived without fuss or delay. I cannot name everyone but all from the security guards, doormen, front desk, restaurant & bar servers went out of their way. My family used the Spa and had the same thing to say about it.
There were some condition issues such as the worn sofa and furniture, mattresses that need to be replaced and leaky shower stall. One night we were woken up repeatedly because the power kept coming and going and kept activating the TV.
The staff at the hotel, however, made up for everything and more.
Comment from Hotel Management
Dec 7, 2016 by Guest, Hotel Management
Thank you so much for such a wonderful review. I am glad to know that you enjoyed the facilities and services of the hotel. Your appreciation about the staff is deeply appreciated. Your positive sentiments have been shared with the team. I am sure this will go a long way in motivating my team.
We have noted your feedback with regards to the furniture, mattresses and electricity dip shall certainly evaluate the same with my management. It is feedback from esteemed guests like you which help us to review our standards and procedures.
We look forward to welcoming you back soon during your next visit.