Ratings based on 42 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Terrific Hotel

Posted Dec 4, 2016
Pros: The attentiveness and responsiveness of the associates, the cleanliness and overall hotel quality.
Cons: Condition of Furniture
Location: On the outskirts of New Delhi but convenient to get to.
Service levels were extraordinary. Shama at the Front Desk, Ajit & Devendra the Concierges, Narendra, Ratan & the Chef in the Infinity Restaurant were amazing. Whenever I had a request from Housekeeping and/or engineering such as laundry bags, zip ties, a measuring tape, they arrived without fuss or delay. I cannot name everyone but all from the security guards, doormen, front desk, restaurant & bar servers went out of their way. My family used the Spa and had the same thing to say about it. There were some condition issues such as the worn sofa and furniture, mattresses that need to be replaced and leaky shower stall. One night we were woken up repeatedly because the power kept coming and going and kept activating the TV. The staff at the hotel, however, made up for everything and more.
Comment from Hotel Management
Dec 7, 2016 by Guest, Hotel Management
Dear Guest, Thank you so much for such a wonderful review. I am glad to know that you enjoyed the facilities and services of the hotel. Your appreciation about the staff is deeply appreciated. Your positive sentiments have been shared with the team. I am sure this will go a long way in motivating my team. We have noted your feedback with regards to the furniture, mattresses and electricity dip shall certainly evaluate the same with my management. It is feedback from esteemed guests like you which help us to review our standards and procedures. We look forward to welcoming you back soon during your next visit. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

excellent quality

Posted Nov 4, 2016
Pros: excellent buffet, excellent service=desk, housekeeping, waitstaff
Location: not walking distance to any site, but cab ride away from temples and shopping. It is quite reasonable to hire a driver for half or whole day and see m
beautiful room-king bed with sitting area, huge bathroom with separate shower and tub-glass wall between bathroom and main room with push button screen that rolled down for bath privacy
Comment from Hotel Management
Dec 3, 2016 by Sir, Hotel Management
Dear Guest, Thank you so much for your wonderful review. It gives me an immense pleasure to know that you enjoyed the facilities and services of the hotel. Its a pleasure to read services offered by our staff were to your liking. Your positive sentiments have been shared with the team. We look forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager
2 out of 5
by A verified traveler

1 star with below par service

Posted Oct 12, 2016 on Hotels
Below par hotel. Shouldn't be a 5 star as the hotel couldn't fix the wifi for 3 days. There was no phone line either so I couldn't contact the hotel. The 24 hour restaurant couldn't serve us food because of no internet, hard to digest that you can't sit in a restaurant if there is no wifi. Rooms were full of smoking smell and kids were struggling to to stay.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing to stay with us. We had recently experienced a loss of connectivity at the Crowne Plaza New Delhi Mayur Vihar Noida due to technical issues in our server room. This problem was treated as a priority and rectified immediately. We hope that you will stay with us again and allow us to provide you with the true Crowne Plaza experience." Warm Regards, Vikas Oswal General Manager
5 out of 5
by A verified traveler

Posted Aug 15, 2016 on Hotels
Stay was excellent really was impressed by the service of the management. Staff were very courteous and very prompt in their services. I have stayed in many hotels this hotel i can say is one of the best i have experienced. I would surely stay at this hotel again.
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Dear Guest, It is indeed a pleasure to hear from you and thank you for your encouraging review. We are glad that we were able to make your stay memorable through the efforts of our associates.. We are greatly motivated with your encouragement and look forward to being of service again. We hope to welcome you back soon! Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with kind staff

Posted Jul 29, 2016 on Orbitz
Me and my son had been on a business trip. I think it is ideal for anyone who wish to do something in Noida.
Comment from Hotel Management
Aug 20, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you and your son enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm Regards, Vikas Oswal General Manager
5 out of 5
by Anshuman from New york

Posted May 17, 2016 on Hotels
Amazing and clean hotel, very organised.
Comment from Hotel Management
by Crowne Plaza Mayur Vihar, Hotel Management
Dear Anshuman, Thank you so much for being our guest at Crowne Plaza New Delhi Mayur Vihar Noida and we appreciate you sharing your feedback with us. It is a pleasure to read that our overall facilities made your stay successful. I look forward to welcoming you back soon again. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms and hotel; low price reflects location

Posted May 12, 2016
Hotel is very nice, and rooms are very comfortable. Location is not central, but that is reflected in the lower prices. I would recommend this hotel.
Comment from Hotel Management
May 18, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you for your feedback. I am delighted to note that you appreciate the layout of the hotel and the service of our staff. Your positive comments have been shared with the entire team. We look forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager
3 out of 5
by A verified traveler from b

not a five star property

Posted Apr 23, 2016
2 big disappointments - The bathrooms were not cleaned as well as they could have been; and the hotel sit right on top of a stagnant canal, which reeks pretty much throughout the day. The stench is quite in comfortable. Staff is very friendly and helpful, but at time the inexperience shows. Rooms are comfortable.
Comment from Hotel Management
Apr 28, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you for choosing to stay with us. I appreciate you taking the time to give your feedback. It is our constant endeavor to provide the best of services to our valued guests and that every guest of the hotel is treated with utmost professional care and hospitality. We appreciate your inputs to further improve and provide service that exceeds our guests' expectations and regret the inconvenience caused. It was a pleasure to have you as our guest and thank you for taking the time to share your experience. Assuring you of our highest service and look forward to welcome you back on your next visit to Delhi. Kind Regards, Vikas Oswal General Manager
5 out of 5
by Taye from Portland, OR, USA

Wonderful stay

Posted Mar 20, 2016 on Hotels
Roooms were kept clean and comfortable. Excellent room service. Excellent hotel staff, friendly helpful. Felt like family.
Comment from Hotel Management
May 21, 2016 by Crowne Plaza Mayur Vihar, Hotel Management
Dear Guest, Greetings of the day! I am delighted to note that you had a wonderful experience during your recent stay at Crowne Plaza New Delhi Mayur Vihar Noida. It’s a pleasure to know that you felt like family and our hotel and its services added to your comfort. Your kind praise for my team is deeply appreciated. We value your patronage and look forward to welcoming you back soon. Warm regards, Vikas Oswal General Manager
5 out of 5
by Darren from Kettering

Posted Feb 20, 2016 on Hotels
Excellent staff, great room and good facilities.
Comment from Hotel Management
Apr 30, 2016
Dear Darren, Thank you for your feedback. I am delighted to know that you had a wonderful experience at Crowne Plaza New Delhi Mayur Vihar Noida. We value your patronage & looking forward to welcoming you back soon. Best Regards, Vikas Oswal General Manager