great location, good staff, poor cleanliness
Posted Feb 6, 2014
Staff were mostly friendly and helpful especially evening staff. They cheerfully arranged drivers for us almost every evening on extremely short notice. Was first put in a room on 1st floor which has a lot of water damage to walls and also a loud vent A/C kind of noise that could not be turned off. Asked to move and was put in room on ground floor. The walls were in better (but not great) condition but the carpeted floor was so filthy that bare feet were black just walking from bathroom to bed. It was also quite noisy with staff having loud discussion in hall outside door, and also frequently slamming nearby doorways until quite late at night. After several nights, asked to move again and was put in another room on 1st floor. Carpets were cleaner, room overall cleaner and no loud staff. All the rooms needed a good cleaning, especially off-putting were what seemed to be blood smear on wall of one room, and mud smears on wall of another room. The linens were clean and bed comfortable however and plenty of hot shower water. Had laundry done and the articles came back individually wrapped in plastic but some obviously not laundered. The location was excellent, central, close to metro and CP.