Ratings based on 15 Verified Reviews

3.7 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Less than a 3star hotel for sure

Posted Mar 7, 2016
*Mugs and plates in the breakfast buffet are all cracked or broken Actually it's pointless to book the room including the breakfast *they where cleaning the room everyday but not replacing the used glasses from they before *no welcome water or drink was offered *the fridge in the room was smelling bad Briefly i can say it's for sure not what i was expecting from a 3star hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Bengaluru

nice small hotel, close to Karol Bagh main market

Posted Sep 18, 2015
Pros: Very friendly staff, Wi-Fi connectivity
Cons: Room size; TV - many English channels including BBC, CNN etc., are not available. Even Indian English news channels were not available
hotel rooms are very small. However ok if you are going on business and go to room mainly for sleep
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Comfortable, attractive, quiet, convenient hotel

Posted Mar 12, 2015
Pros: see above
Cons: better breakfast offerings, brewed coffee in particular. More reliable internet
Location: Excellent, interesting location; easy access to Metro
We spent a very pleasant three nights at the Florence Inn. The hotel is in the heart of the busy Karol Bagh area and easy walking distance to the Metro, but it is very quiet- no problems with noise in the room or lobby. It's an older building with some dark-wood character but one that is in first-rate condition and spotlessly clean. There is no sign of the shoddy construction or maintenance one often sees in even new buildings in India. The staff was pleasant, responsive, and efficient. The front desk staff were particularly professional and impressive. The restaurant is small but has a good selection of Indian, Western, and Chinese dishes. The included breakfast buffet was adequate, not special. The powdered instant coffee was typical of India, but a hotel catering largely to Western tourists might want to think about offering brewed. All in all, we were very pleased with the Florence Inn and highly recommend it.
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

lovely, quiet , comfortable hotel

Posted Dec 9, 2014
Had a lovely recent stay for 5 nights. Staff very polite, excellent service. Very quiet hotel, did not see other guests often. Ate in restaurant a couple of times and had a good breakfast every day. Good hot shower and excellent wifi, included in my room package. Would recommend- and also the Aroma Spice restaurant a few streets away.
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
1 out of 5
by A verified traveler from new york

Good location but terrible customer service

Posted Oct 27, 2014
Checked in late after my flight from USA, the room didnt have safty lock when went down to ask for a room change, was told no room is available. I checked out immediately and was not offered any $ back
5 out of 5
Recommended
for Families
by alison from perth West australia

Huge room, safe, friendly staff market area

Posted Jan 21, 2014
Pros: friendly, location
Location: Markets, shopping, close to metro for sight seeing.
The location is excellent as it is across from a park which makes it quiet but also a stones through away from busy market area and the metro station. The room was enormous, the only reason that it lost one star was because the shower was hot but the pressure not so good and the wifi dropped out a bit...but this is India and those problems happen in EVERY hotel in India (from our experience ) even the big 5 star hotel. The staff were great, the location is awesome and our family would recommend this hotel to all of our friends and family. Nice breakfast, lovely snd clean small restaurant.
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
4 out of 5
Recommended
for Couples
by A verified traveler

Convenient location

Posted Nov 19, 2013
Pros: Quiet location
Cons: A little bit dingy, ie no windows in rooms
Location: Metro station nearby for access to most Delhi sites, including airport
Overnight stay in a quiet location for Delhi
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
5 out of 5
Recommended
for Everyone
by Janet from Sydney

Gem in the midst of Karol Bagh

Posted Oct 31, 2013
Pros: It was clean.
Cons: Furniture in the bedroom was a bit worn.
Location: Street markets and the metro is nearby. Accessible to Connaught place by tuktuk on reasonable rates.
Very clean rooms with good service. The room was quiet. The sheets and floor were clean...and no mold in the bathroom! Overall a good experience. It seems to be used by international tour operators.
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
4 out of 5
Recommended
for Everyone
by Cath from Sydney, Australia

Pleasant stay

Posted Jan 27, 2013
Location: Close to Karol Bagh metro station
Clean rooms and bathrooms, hot showers, comfortable beds, cable tv with a few english language movies channels. Staff were helpful and courteous, and the included breakfast was lovely with both indian and western options. The hotel is close to the metro station (Karol Bagh) which is a great way to get around Delhi. You have to pay for wi-fi.
Comment from Hotel Management
Mar 25, 2015 by Florence Inn, Hotel Management
Dear Guest, GREETINGS FROM FLORENCE HOTELS!!! We thank you for staying with us and taking out time to write about us we look forward to serving you again in the near future
4 out of 5
Recommended
for Everyone
by PDP from USA

Fine hotel is a busy area of Karol Bagh

Posted Dec 17, 2012
This hotel is located in a busy area of Karol Bagh, yet it is away from street noises. We stayed here for one night and were satisifed with their services. Breakfast was fine.