2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Hotel BB Palace

3.5 out of 5
Hotel BB Palace
2638/2642 Bank Street Guru Dwara Road, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

5.8
Rating 10 - Excellent. 7 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 12 out of 59 reviews" "
Rating 2 - Terrible. 13 out of 59 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

3.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Varsha

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Yamini

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
most of the lights weren't working, no coordination between staff, no greetings, unavailability of toiletries, service was horrible. Wasn't expected this while booking from Expedia.com

2/10 Terrible

Mudasir

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleanliness and pathetic service. Even tissues were not provided and no sleepers in washroom. I won't recommend to anyone.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
They didn't want to let me in. I showed them I booked and paid. They gave me a room. Not happy faces. 15minutes in my room they cut WiFi. A couple hours later they cut the lights. They told me power was out on the whole floor and I had to leave. They kicked me out. Not friendly. There is no restaurant. Breakfast buffet is a small tray a runner brings to your room in the morning. Delivery, not buffet. No restaurants close. Only gold exchange and mobile phone accessories shops.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

4/10 Poor

Des, Melbourne

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location. Interesting neighbourhood., but hotel run down. Our airport pick up didn’t arrive and we were told that the kitchen wasn’t doing breakfast. They did go and arrange breakfast however.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Saboor, Atlanta, GA

Disliked: Cleanliness, property conditions & facilities, room comfort
It was close to a local market.
The hotel is old and needs extreme makeover for 3.5 star hotel.

8/10 Good

leena roy, kolkata

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Nice behaviour of the housekeeping staff . Receptionist was helpful

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very congested hotel, really pathatic
third class, pathatic hotel, staff is unprofessional and terrible as well. Hotel is very congested, really pathatic . photos which are shown on internet are fake , hotel is just opposite

6/10 Okay

Motaher, Dhaka, Bangladesh.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
fine
services of the hotel staffs were good. hotel is old looking but management is good.

2/10 Terrible

Mohammed Abdul Baseer, Hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
I have never seen such a bad hotel in my life, vary bad experience not even 1 star for this.. No cleanliness, mosquitos in the room old air conditioning with noise sockets not working and much more I would not even suggest this hotel to my enemy as well

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is billed as the best boutique hotel in Delhia or something similar. That's a fanciful idea of someone, cause it can't possibly be true! Very disappointing.

8/10 Good

chantil h.

Liked: Staff & service
FUN
They went above and beyond to assist us on our tours

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Avanish on Aug 1, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

6/10 Okay

Usomani, Jaipur

Liked: Room comfort
Disliked: Property conditions & facilities
Reasonably priced
Co-operative staff.
Response from kartik uppal on Aug 15, 2015
Dear Usomani, Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again

10/10 Excellent

Avik, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with very warm and friendly staff!
Hotel BB Palace in Karol Bagh area is a nice place to stay. The hotel is in a busy area so almost everything is within reach. What attracted me the most was the warmth of the staffs and their friendly nature. They are helpful. The rooms are nice and spacious and well kept. The person at the reception Mr. Om Prakash is a gentleman for sure. Talks nicely and you would feel nice to get back to him in case of any problem. I am satisfied with the service and looking forward to stay here often. this hotel is a complete value for money. Only the food rate are a little on the higher side but I think that is alright. When you are out of your home you cannot expect everything to be perfect. Perfect shelter for solo travelers or family stay ! A hotel worth its price.
Response from Avanish on Jan 10, 2015
Thank you for give us a opportunity to provide you hospitality and for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again . Regards , Hotel BB Palace Team

10/10 Excellent

Shivakumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
This hotel is very comfortable clean and neat very close to Meena Bazar in Karol Bagh. Staff is very friendly and approacable.
Response from Avanish on Jan 10, 2015
Thank you for give us a opportunity to provide you hospitality and for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again . Regards , Hotel BB Palace Team

6/10 Okay

Emily, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Cleanliness
Facilities: Basic, Modest; Value: Average price; Service: Go the extra mile, Outstanding; Cleanliness: Poor, Lacking, Moldy; The food was nothing special but it was clean and we didn't get sick throughout our stay.

8/10 Good

sourabh, jammu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice stay
I booked this hotel for my parents and the hotel staff was really very helpful and accommodating.They had a pleasant stay and i recommend this hotel for stay.The hotel and the rooms were clean and the service was prompt.will not hesitate to book this hotel again.One of the better options in budget hotels category.
Response from Avanish on Jan 10, 2015
Thank you for give us a opportunity to provide you hospitality and for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again . Regards , Hotel BB Palace Team

4/10 Poor

Joost, Apeldoorn

Disliked: Property conditions & facilities, room comfort
Response from kartik uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again and will try our level best so that you give us 5 rating instead of 2

2/10 Terrible

laura, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was booked from 25/12/13 till 29/12/13 and back on 7/1/14 till 8th ...After booking this,hotel from viewing pictures in England and actually coming to this place I must really make a complain and informed you that you are making a big mistake to advartuize this place for what is really not!!!I .I refused to stay there any longer than 2 hours I packed and moved to a better place showers are eider very cold or very hot and you are provided with a plastic bucket to wash yourself!!!fridge are empty and dirty!!!!!!never about feeling safe and security ...my keys would open any doors!!!! I was not reimbursed for any nights
Response from Avanish on Jul 19, 2014
Dear Laura , Thanking you for your valuable feedback. but expect genuine reason , and also i would like to tell you about shower, one pipe for cold water and one for hot water you have to mix as you require we can't supply semi hot or semi cold water in a single pipe . it was our pleasure to serve you at least one night hospitality but you judge within a hour only to see very hot and very cold water that hotel is not good . your local friend from delhi wants to join you but we can't allow this for security purpose and that's why you have check-out , but It is esteemed customers like you who's suggestions will be our honor to serve you better to better hospitality again. Hope we will see you soon in our hotel again . Regards Avanish kumar - General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Avanish on Jul 19, 2014
Dear Guest , Thanking you for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Hope we will see you soon in our hotel again . Regards Avanish kumar - General Manager

8/10 Good

Traveller123, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a decent price
Centrally placed hotel. Well maintained rooms, well behaved staff..
Response from Avanish on Mar 8, 2014
Respected sir/ madam, Thank you for the valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again. Regards Mr Avanish Kumar General manager

8/10 Good

Sudhir, Jaipur.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with easy approach
It's a nice hotel. I stayed twice there. Rooms are neat and clean, room service is good. Nice place for staying and sound sleep without any disturbance. Food quality is also good.
Response from Avanish on Jul 12, 2014
Respected sir/ madam, Thank you for the valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again. Hope we will meet again in our hotel bb palace soon.. Regards Mr Avanish Kumar General manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel , room is excellent.
My experience was great , I will definitely come in future. facilities in room are perfect and cleanliness , hygiene all things are good.
Response from Avanish on Jun 14, 2014
Respected Sir / Madam, Thanking you for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Regards Avanish kumar - General Manager

10/10 Excellent

Mike, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Staff
Staff was super friendly and helpful. I was visiting on business and it was my first time to India. They were very helpful in giving directions, pointing out good restaurants, catering to my needs during my long two week stay. Nice size comfortable rooms, 24 hour service, great value.
Response from Avanish on Jun 14, 2014
Respected Sir / Madam, Thanking you for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Regards Avanish kumar - General Manager

6/10 Okay

SHARMA, LONDON

Liked: Cleanliness, property conditions & facilities, room comfort
REASONABLY GOOD.
Response from Avanish on Mar 8, 2014
Respected sir/ madam, I would like to say you Thanks from my heart for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again with hope to see you soon in bb palace again dear. Regards Mr Avanish Kumar General manager

6/10 Okay

shibu, thrissur

Liked: Cleanliness, room comfort
good room at less place
Stay was comfortable. location is interior.
Response from Avanish on Feb 15, 2014
Respected Sir / Madam, Thanking you for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Regards Avanish kumar - General Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness
single woman 55+ travelling
if you are a single woman over 50 travelling I would not recommend this hotel or area of Delhi unless you are a seasoned traveller in 3rd world countries .. The hotel staff were lovely but forgetful I only stayed a night and then found a great hotel close to Janpath and Connaught
Response from Avanish on Jun 14, 2014
Respected Sir / Madam, Thanking you for your valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high . It will be our honor so serve you better to better hospitality again. Also we will defiantly try your next visit complete stay with us. Regards Avanish kumar - General Manager

6/10 Okay

Neo

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Avanish on Mar 8, 2014
Respected sir/ madam, Thank you for the valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again. Regards Mr Avanish Kumar General manager

10/10 Excellent

Rads, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you bb palace ...
I stayed in this hotel for 2 days and it was a sheer pleasure staying here in the true sense of it. The staff is very supportive, co - operative and friendly. The cleanliness is exceptional. The food is extremely delicious. It is a very safe hotel especially for single women travellers . The hotel is so centrally located that almost all important tourist attractions, public transportations , major markets and shopping areas are in close proximity.
Response from Avanish on Jul 12, 2014
Respected sir/ madam, Thank you for the valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again. Regards, Avanish Kumar General manager

10/10 Excellent

kuppal04, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing ,amazing hotel in Delhi ,loved it
Best boutique hotel in Delhi ,excellent hotel, superb staff ,amazing cleanliness, good Wi-Fi . good location is in the centre on Delhi Karol Bagh ,restaurant close to hotel are KFC ,McDonald, pizza hut and lot of bars around the hotel but nothing beats the hotel food it was delicious and price was also very reasonable TIP : try their chicken biryani and chicken Tikka masala it was divine. Well connected ,metro is 500 meters from hotel and bus stand is 20 meters ,the area is pretty safe This hotel is located on main road with three side open .which I didn't see in most of the hotel in Karol Bagh which don't have windows and is located in small residential area . This hotel is the best hotel in Karol Bagh it has been awarded the best boutique hotel in Delhi twice no wonder why .
Response from Avanish on Jul 12, 2014
Respected sir/ madam, Thank you for the valuable feedback. It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high. It will be our honor so serve you better again. Regards Mr Avanish Kumar General manager

2/10 Terrible

Davendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Worst hotel I have ever stayed in. Booked for too night only stayed one. Lost my money for the second night. It wasn't clean, noisy neighbouhood. Dogs barking all night. Windows too thin. Wouldn't recomemnd this to anyone.
Response from kartik uppal on Aug 15, 2015
Dear Davendra ,Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

8/10 Good

Cecilie

Liked: Staff & service
Disliked: Cleanliness, room comfort
We were very happy with the location of the hotel, Karol Bagh district. Perfect location for us as we were attending a indian wedding and needed sarees custom made for next day. Lots of tailors and jewellry shops near by. Also kfc, pizza hut and mc donalds near by. Seemed like safer choices after having "Delhi belly"....
Response from kartik uppal on Aug 15, 2015
Dear Cecilie, Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is situated in a dirty area. room is small and the bathroom is very old and needs renovation.
Response from kartik uppal on Aug 15, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is disgusting!!
This hotel is rank! There's much better budget accommodation around; Its location is in a VERY filthy& built up street which is noisy 24hrs!! but is close to attractions. The towels were dirty&hard,we didn't use them!The sheets were dirty,wifi didnt wrk You have to ring&ask for hot water but you don’t get much as there’s a big bucket u have to fill&wash from! u can’t use the shower as an actual shower as it just floods the bathroom! They advertise hotel pick up but they didn’t pick us up even though they confirmed via email that they would be!Not nice when you land at 4am!!! We paid for a taxi ourselves &they offered to drop us at the airport at the end of our stay!fair enough even though the person at the front desk told us we paid twice the amount we should have paid 4taxii!(Should be 650rupees MAX) When we got the hotel transfer 2the airport it was a busted up fiat panda that turned up!! With no seat belts,the boot didn’t open so they had to cram our bags into the front passenger seat! AND we had a mouse in the room!! My wife left her eye liner pencil on the bed before we went out and when we got back it was chewed to bits and when I opened the fridge cabinet you could see it was full of mouse droppings!! We called the front desk,they sent2porters2 the room with a sticky pad2catch it with! After half an hr they caught it&just walked out&shut the door!! Leaving the mouse droppings&the chewed up pencil! The hotel has a horrible smell throughout.
Response from Kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

4/10 Poor

Talvin, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BB Palace Hotel in Delhi review
Efficiency is not there. The room service had good and pleasant staff. We were not very happy with the front desk staff. Laid back. Not satisfied with their answers to our questions. Itinerary to Agra - Taj Mahal should be more clearly stated, explaining the jams on the roads, entrance fees, lunch included/excluded and so on.
Response from kartik uppal on Aug 15, 2015
Dear Talvin,Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bit Shabby but excellent service great staff. Staff will do their best to fulfil your needs.
..
Response from Kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

4/10 Poor

Patel, Baroda

Disliked: Staff & service, property conditions & facilities
BB Palace Hotel, New Delhi
It all started with the free air port pick up which was 1 hour late to receive me at the airport. Once at the hotel there was no room service, wifi was down for the 3 days that i stayed there. Staff is friendly however the surrounding of the hotel is a big and crampy market. Morning Breakfast was nothing to be excited about.
Response from kartik uppal on Aug 15, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

2/10 Terrible

Elaine, Bristol, United Kingdom

Disliked: Cleanliness, property conditions & facilities, room comfort
Comments of BB Palace
Although the hotel was located in an ideal location, the standard of the hotel was not what I expected. The room we had was ok for three people. The Bathroom was extremley poor and a poor state of disrepair.The toilet was broken and the prssure from the shower was poor. Whenever, we wanted hot water we had to contact reception and asked them to turn the hot water on. Note: Sometimes they forgot to do this and so we had to ask and wait. for up to 5 - 15 minutes. The hotel staff were great. Breakfast was not great for a meat eater. I had to supply my own fresh juice each morning, as none were available.
Response from Kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

2/10 Terrible

gerald, corby uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not even think about it
hotel was dirty nothing like its website flies everywere all the staff seemed to do was try and rip you off we had free dinners and at check out the tryed to charge us for eating to much,we had 4 people and 4 large cases which the hotel were aware of and a free airport pick up they sent a small car showers didint work when thy did there was noo hot water i just cannot really describe how angry i feel about this hotel i would just adive anyone thinking of booking this hotel dont
Response from Kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

8/10 Good

santosh, seattle

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
it was good
I had a nice time staying at this hotel. I find the room was small but cosy and everything was there. Even though the hotel is in the middle of the busy market but I didn't find it noisy even during the big festival time. It has a nice small restaurant and open terrace on the top floor.
Response from Kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

8/10 Good

Julie, Auckland, New Zealand

Liked: Staff & service, room comfort
Great Stay
Our family stayed here in 2 rooms and although the area surrounding the hotel was alittle unexpected the hotel was very comfortable and the staff very friendly and extremely helpful. They pointed out the cheapest ways to get around and was always on hand to assist. We had a great stay.
Response from kartik Uppal on Jun 12, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

4/10 Poor

K, USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not as Expected
My wife and I recently stayed at the Hotel BB Palace and despite having a reservation for two nights, left after one due to the appalling conditions. Yet Hotels.com rated the hotel with 3.5 stars. We arrived to a very busy neighborhood with construction occurring immediately outside. After stepping around several bamboo logs and workers, we attempted to speak with the reservations desk to acquire our room key. However, the two persons at the reservations desk spoke very little English (this became even more apparent when we were unable to get directions to a local venue because of the language barrier). It was only after a third person who spoke better English arrived at the desk that we were able to get our room. When we finally arrived in our room, we were less than impressed. The room was small and although fairly clean, it was obvious that the furniture and bedding had been well used and was long past their primes. Most unnerving was the bathroom which had only a shower that ran directly into the sink and toilet so that when turned on, the shower flooded the bathroom. And to top it off, there was no hot water during our entire stay (both at night and during the morning). The hotel itself is on a very busy street in a busy neighborhood and not well shielded from the noise therein. Therefore we heard car horns and dogs barking all night preventing much sleep (and we were on the next to highest floor). Further, when I attempted to call the reception desk, no one answered the phone. I was forced to go downstairs (the elevator was turned off at night) and found the person supposed to be at the reception desk asleep on the couch. The conditions were so bad that my wife and I booked a new reservation at a different hotel for the following night even though we had already paid for the second night. Hotel BB Palace is at best a two-star hotel, and absolutely not a 3.5 star hotel, and Hotels.com did a disservice by listing it as such.
Response from kartik uppal on Aug 15, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigour

6/10 Okay

Jay, USA

Liked: Cleanliness, staff & service
Hotel BB Palace Delhi
The hotel is clean and the staff is extremely friendly and helpful. The hotel felt safe and it was worth the price. However, the neighborhood is not the best and one should not plan on doing anything in the area, especially at night. The street is torn up, there are no sidewalks, and there are no nearby restaurants catering to foreigners. Overall, the hotel is a typical businessman’s hotel with about a 2-3 star rating.
Response from kartik uppal on Aug 15, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

4/10 Poor

Ken, British Columbia

Disliked: Cleanliness, property conditions & facilities
Mediocrity Personified
Hotel is located in a poor section, dogs fighting at night ,Loud window air conditioner, no hot water in the shower or sink, light bulbs burned out and various out of the way spots needed a good cleaning.. On the plus side a very comfortable bed and the hotel staff were quite accomodating. Not being a complainer I did not inform the staff of the room deficiencies until I was asked if I would give a video testimonial for their promotional purposes. When I declined and told the Manager why(the above) he said I should have told him and he would have changed my room, Unfortunately he missed the point that these things should not have to be the subject of a complaint prior to being rectified.
Response from Hotel BB Palace on Jul 21, 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.

8/10 Good

Verified traveler

Liked: Staff & service
飛行機の遅延で0時ごろニューデリー入り。タクシーを捕まえるも案の定旅行代理店に拉致られ脱出しトゥクトゥクに飛び乗るも提携ボッタクリホテルに連れて行かれてそこも脱出。 野犬やホームレスから逃げ惑いながらなんとか午前2時にこのホテルに到着し入り口でセキュリティの方は寝ていましたが深夜でも快くチェックインさせてくれました。 朝食はチャイと卵焼きのサービス。 水は37ルピーで特大でよし。 ちなみに夜中の周辺はマジで野犬、ホームレスも多く日本人の感性からするとかなり不気味なエリアです。 シャワーは凄まじく勢いが弱いけどお湯が出ます! チャイがおいしいです。
Stayed 1 night in Jan 2020

6/10 Okay

Lone, Lyngby, Denmark

Liked: Staff & service
God central beliggenhed
Hotellet var noget ramponeret, og ikke helt super rent. Men i.f.t. prisen og Delhi i det hele tage,t var det nok meget almindeligt.Til gengæld var der det mest imødekommende og hjælpsomme hotelpersonale, man kunne ønske sig. De gjorde alt for at hjælpe, og var interesserede, nærværende og informative. Dette opvejede den anden del så meget, at vi ikke ville betænke os på at komme igen. Og placering tæt på indkøbsgade, restauranter m.v. var også en stor fordel. Vi var 3 generationer mormor, mor, barn og følte os trygge i området
Response from Kartik Uppal on May 27, 2015
Dear Lyngby ,Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Hope we will see you soon in our hotel again .

4/10 Poor

beam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
こじんまりとしたホテル
値段相応という感じでした。 インドでは仕方ないかもしれませんが、シャワーとトイレが一体になっており、シャワーを浴びるとトイレまで水浸しになります。 部屋のいたるところが結構古く、潔癖性の方は厳しいかもしれません。 スタッフは普通にいい人たちでした。 朝ごはんは定番のトーストとオムレット。 おいしかったです。 予想以上にホテル全体が少し古く、狭い印象を、受けました。 この値段ならもう少し上のホテルを探せるかも、と思いました。 ただ、めちゃくちゃ悪いわけではないですよ。