Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Sydney

average outside, great inside.

Posted Dec 1, 2016
Pros: the interior is quite pleasing.
Cons: have alcohol with room service as there are no liquor stores, even if you don't want to go to the restaurant downstairs.
Location: there are the street stalls and a massive shopping mall about 10 minutes away via tuk tuk
on the outside, it looks pretty average due to the high traffic volume and dilapidation of the area but on the inside, it's been renovated and is quite luxurious.
4 out of 5
by A verified traveler from US

The Diplomat was a very nice experience...

Posted Nov 2, 2016
Pros: Very comfortable room.
Location: Wasn't there long enough to have an opinion.
I stayed only one day at the Diplomat, but it was a very nice experience, and will choose to do so again, should I be in the area. Great staff, very nice room
Comment from Hotel Management
Nov 7, 2016 by Rinsee Kushwaha, Hotel Management
Thanks for staying with us,Your continued support and suggestions have helped us to become better. We appreciate your time
4 out of 5
by A verified traveler from Birmingham UK

Very good hotel before flying in or out

Posted Oct 25, 2016
Location: Airport and metro station is near
Staff was good, hotel is very close to airport, good room size and best to fly in or out of IGI Airport Delhi
Comment from Hotel Management
Oct 25, 2016 by Rinsee Kushwaha, Hotel Management
Thanks for staying with us,Your continued support and suggestions have helped us to become better.
2 out of 5
by A verified traveler from Australia

Never Again

Posted Oct 8, 2016
Pros: Not much
Cons: The entire operation needs to be rethought
This is a nasty cheap hotel, even by cheap airport hotel standards Airport pick up was indication of hotel - hotel had to be contacted 3 times before they bothered to reply, driver managed to drop my luggage at every gutter, pothole etc while we wandered around the car park to find the car (no it did not come to pick up area at terminal) Note for non-smokers - when I asked about smoking rooms the room I was booked in became a smoking room by the simple expedient of someone showing up to remove the smoke detector so assume all rooms will smell of cigarettes
2 out of 5
by A verified traveler

NOT A VALUE FOR MONEY HOTEL

Posted Sep 9, 2016
Pros: Excellent Restaurant.
Cons: PERIODIC MAINTENANCE, HOT WATER SUPPLY
Location: METRO STATION TO HOTEL ROAD WALK WAY IS VERY POOR
Hot water availability is poor, Poor Wi Fi., Poor Periodic Maintenance of Locks etc., High Charges for early check in, Checkout and Airport Transit, Excellent Restaurant.
Comment from Hotel Management
Oct 7, 2016 by Rinsee Kushwaha, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Singapore

Budget hotel near the airport

Posted Aug 29, 2016
For the price I paid, it is an OK stay in Delhi. I would not pay the board rate which is way over priced. Don't expect too much,this is a nice budget hotel with the basics. If you go by this criteria, it is really quite OK for traveller like me that frequents Delhi.
Comment from Hotel Management
Oct 4, 2016 by Rinsee Kushwaha, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by Melvin from Sweden

Fairly ok

Posted Aug 28, 2016 on Hotels
This hotel is a "ok" option if you are spending one night to wait for your connecting flight from Delhi airport since is fairly cheap and close to the airport. The hotels needs a bit of maintenance however that is a common problem that I've seen in most of the hotels I've stayed in Delhi. The only real "negative" thing I can say about this hotel is the fact that the offer Airport Shuttle when you book via Hotels.com but in reality they don't.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I wish to inform you that you have booked Standard Room , in this room category we do not provide Airport transfer, we have another room categories as Deluxe Room , Suite & Family Suite Room in which we provide Complimentary Airport drop service . Regards
4 out of 5
by A verified traveler from New York

轉機的好飯店,值得短期住宿

Posted Aug 17, 2016
離機場很近,大約十五分鐘內的車程而已,非常方便。二十四小時的客房服務很方便,東西也好吃。但是,價格實在太貴了,類似的餐點在十分鐘不到的車程內,只有不到一半的價錢。如果不介意的話,可以自行到外面餐廳購買。另外,房間大小適中,不會太小。在差不多價錢的飯店房間中,算是不錯的選擇。下次轉機的話,應該會再選擇這家飯店哦!
Comment from Hotel Management
Oct 4, 2016 by crs@classichotelsindia.com, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Amazing service never had service like this before

Posted Jul 13, 2016
Such a wonderful hotel right next to the airport. Staff are very friendly and helpful. Service provided is classy and the food is amazing. Room clean and very safe place to trust your belongings.
Comment from Hotel Management
Oct 4, 2016 by crs@classichotelsindia.com, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by mandeep

Very bad experience. Will never book again

Posted Jun 15, 2016 on Hotels
Very poor service and bad experience. No one listen and pass the buck. You will never get what you have paid for
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! we will try to improve