Premium bedding, in-room safe, individually decorated

Reviews of Hotel Delhi Airport Plaza

2.5 out of 5
Hotel Delhi Airport Plaza
L-701/1, Mahipalpur Extn, Near IGI Airport, New Delhi, Delhi N.C.R

Reviews

5.4
Rating 10 - Excellent. 5 out of 46 reviews" "
Rating 8 - Good. 9 out of 46 reviews" "
Rating 6 - Okay. 12 out of 46 reviews" "
Rating 4 - Poor. 8 out of 46 reviews" "
Rating 2 - Terrible. 12 out of 46 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Pradeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't choose this and this type hotel.
No AC work , no electricity poin work. And Main surprise thing no water in bathroom. Too stupid people run this business.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't prefer this hotel
Bed covers, pillow cover blanket cover all were very dirty there were strains all across. Pillow cover looked like someone have put their dirty shoe on it and hotel staff didn't bother to replace it. When room was shown it had very dim light so you can't identify these cleanliness issues. Overall bad exp

2/10 Terrible

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Parth , Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever!
Very Noisy. One cannot even sleep due to flight noise every 30 mins. Hospitality of the staff is pathetic. The person at the reception asked for the money on my check in itself that too more than it was billed for. No Card facility available. They asked to pay only in cash such a lousy hotel. The staff doesn't care for the customers they only care for the money. Room conditions were pathetic. Every single thing was broken even the door nob was broken. Bath room conditions were pathetic, flush nob was broken. Really disappointed by Expedia, you guys have such hotels in your listing.

2/10 Terrible

RIYAZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad to stay .
Very bad experience. No services at all. No hot water. No break fast. Only bottle water available which itself is not cool and 3 times prize than outside.

2/10 Terrible

indian, truth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Nothink to say. Very very worst hotel I ever seen.

6/10 Okay

Apollonia

well priced hotel by the airport
just an overnight stay for convenience.

4/10 Poor

Anchal, Palampur

Disliked: Staff & service, property conditions & facilities, room comfort
Stay if you have no other option.
Hotel staff charged me more than what expedia told me . When i asked why then they told that taxes implied by website are less our taxes have increased now. It was 1am in the morning so i didnt argue much because this is not the problem of that hotel only this thing prevails all over in delhi.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service/ Worst experience.
After 20 minutes of calling and looking for the hotel, we showed up to a sketchy run-down building. It looked empty at first glance. However, when we walked in the receptionist came out from the back room. They didn't speak much English and was especially rude. We went up to the room and there was no tissue for the toilet. We were happy to have packed baby wipes. We got settled and figured out what places we wanted to see. We went back down to call a taxi. They charged 1000 rupees for a drop off and 1600 for a drop off and back. None of them spoke much English, so we tried to get the price lowered, but with no such luck. The taxi driver came and they didn't speak any English either. This was our last day in India and we toured multiple cities and villages. Even in the villages the drivers spoke enough English to understand fully what we wanted and where we needed to go. All were also very friendly. The driver didn't want to take us anywhere we asked and even attempted to take us to a different market instead of the one we asked for. We arrived back at the hotel just to get our suitcases and be dropped off at the airport and they charged us extra for the taxi. Needless to say, this was the first time no one received a tip for our whole trip.
Response from General Manager on Oct 25, 2016
Dear Guest, Firstly i must thank you for the feedback regarding your stay. I am very disappointed to learn that we have failed to impress you with our services. Please accept my deepest apologies for the dissatisfaction service have caused . Your impression concerning the areas specified will be shared with our concerned Departmental Heads to ensure immediate measures are taken so that such incidents do not recur with other guests. Personally, I hope that you will give us the opportunity to serve you again in the future, and allow me to provide you with the exceptional experience by showcasing true hospitality.

2/10 Terrible

Pratibha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 6, 2016
Thank you for your feedback. We are very sorry to read that your stay at our hotel didn´t completely fulfilled your expectations and we want to apologize for the inconvenience. We hope you will visit us in the future again.

2/10 Terrible

Satish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel reception was aggressive. When I reached they do'nt even know I have booked the hotel room.
Response from General Manager on Oct 6, 2016
Thank you for your feedback. We are very sorry to read that your stay at our hotel didn´t completely fulfilled your expectations and we want to apologize for the inconvenience. We hope you will visit us in the future again.

4/10 Poor

Melanie, Glasgow

Liked: Cleanliness, property conditions & facilities, room comfort
Thieving staff
The room service was great. The man looking after me was very friendly and helpful. Internet did not work but was out of there control I was disappointment at the end of my stay. Due to being tired the staff gave me 20 rupees change instead of 200 leaving me with not enough for my taxi and with very little in my bank has I was heading home from my visit to India.
Response from General Manager on Oct 6, 2016
Thank you for taking out valuable time to post your review and I sincerely apologize for this. We are happy that you had a pleasant stay in our hotel. Regarding the Rest assured, our hospitality is better and we have taken steps to learn from your and other guest feedback. I do hope you will come and visit us again to experience our services at their best. The entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again.

8/10 Good

Jon

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was fine for the price and a reasonable choice for an airport hotel.
Response from Saloni Sethi on Sep 11, 2016
Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guest, Our Team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with all departments. We are very happy to see that your stay was comfortable. We do hope that you will allow us another opportunity to welcome you and we would be happy to oversee your reservation to ensure you get a room that does exceed your expectations. We have frequent return guests, thus I assure you that we will make your stay a memorable one.

6/10 Okay

Verified traveler

Liked: Cleanliness
Acceptable
When we first check in, the room is too small, so we pay extra to change to a bigger room. Overall it is clean.
Response from General Manager on Oct 6, 2016
Thank you for taking out valuable time to post your review.We are happy that you had a pleasant stay in our hotel.I duly note and thank you for your observations. The entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again.

2/10 Terrible

Athanasios, Las Vegas

Disliked: Staff & service, property conditions & facilities, room comfort
Awful service and they don't care.
Checked in at 1AM. There was water to use the toilet. Woke up at 4am to take a tour to Taj Majal. There was no water in the room. They could not fix it. Their resoultion was to let me bathe in a dirty room. I had no choice. So after little sleep, a three hour drive to and from Agra, and a long walking tour of the sights in Agra, I return to the hotel, pick up the key at the desk with their stating it was fixed. Get to the room, NO WATER. I go back downstairs and they say that they will have another room for me in a few hours, so I should just sit and wait in the lobby. Unbelieveble. They finally moved me, and I asked for a bottle of water. They wouldn't give me one, unless I paid for it. Throughout this, no apologies, no remorse, not an ounce of care. That's what you can expect at Hotel Airport Delhi Link. Pay the extra money and stay anywhere else.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and Hotel Delhi Airport link
This hotel is a surprise as the road is narrow and dusty. Room is excellent, service is very humble. I would definitely recommend this hotel, but careful since one with the same name exists on the way.
Response from Saloni Sethi on Sep 10, 2016
Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guest, Our Team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with all departments. We are very happy to see that your stay was comfortable. We do hope that you will allow us another opportunity to welcome you and we would be happy to oversee your reservation to ensure you get a room that does exceed your expectations. We have frequent return guests, thus I assure you that we will make your stay a memorable one.

6/10 Okay

Alan, Yorkshire

Liked: Staff & service
Hotel close to airport, but difficult to find
Surrounding area is in poor condition but if you want somewhere near the airport to stay a night or two its ok
Response from Saloni Sethi on Sep 10, 2016
Dear Guest, Thank you very much for the positive feedback regarding your recent stay with us at our property, It is delighted to learn that you liked the cooperation of staff members. It is always encouraging to learn that our efforts are being noted by those whom we count on the most 'Our Guests". We looks forward to welcome you back soon in the near future.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Don't let the appearance of the outside of hotel fool you. The room is really worth the money. Staff there was extremely helpful.
Response from Saloni Sethi on Oct 6, 2016
Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guest, Our Team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with all departments. We do hope that you will allow us another opportunity to welcome you and we would be happy to oversee your reservation to ensure you get a room that does exceed your expectations. We have frequent return guests, thus I assure you that we will make your stay a memorable one.

6/10 Okay

Steve, midwest USA

Liked: Staff & service
Inexpensive Stay Near Airport
Stayed for one night in January. There was no heat so the room was a bit cool. Hot water was warm but not as warm as I would have liked. Flat screen tv worked fine. Spacious room. Breakfast was brought to the room. For the price I guess it was reasonable and a good value. Might avoid here in the winter months.
Response from Hotel Delhi Airport Link on Oct 6, 2016
Thank you very much for the positive ratings and your valuable feedback values a lot of us and also for the improvement in the property.Thanks for the suggestion we will take your suggestion to our management. We looks froward to welcome you back soon in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to airport and short walk to metro
I've stayed in this hotel twice now, it's kinda like my pitstop hotel as it is close to Delhi's main airport. Right behind the Radisson blue hotel which you can use as a way marker. Cheap and a great stop if you're suffering from jetlag or you have an early flight in the morning.

6/10 Okay

Nirajan, Finland

Liked: Cleanliness, staff & service
Disliked: Room comfort
cheap but not the best
I stayed in this hotel for a night as i had a flight early morning. Location was a bit trickier but the taxi driver was kind enough for dropping us asking around. Check in was simple. Room was clean though but the towels were dirty. It was cold in delhi but the AC had no heat mode. Neighbourhood was dirty. Hotel had no restaurant and the ordered food were not of good quality. Overall the hotel is stay able just for a night. Next time i wont be staying though.

6/10 Okay

Gaurav, canberra

Liked: Staff & service
Budget Accomodation
Given the price the hotel was ok. However, I would not be going there again.

6/10 Okay

Derby U.K, Singh

Liked: Cleanliness, staff & service
Disliked: Room comfort
Airport Link Hotel
It is a friendly and value for money hotel located very close to the airport. However it is situated a bit inside hence locating it intiallly can be difficult. The hotel does offer a Taxi service charged at Rs 300 which may be worth considering. Rooms are basic but clean. Hotel staff is fruendly. Reception is a bit run down and the sofa there is a bit untidy. Tasty breakfast but make sure you order 1 hour in advance as it does take time. No dining facility but good riom service. If you are looking for a farily cheap hotel to stay near New Delhi airport I would recommend this.
Response from Hotel Delhi Airport Link on Oct 6, 2016
We strive to customize the experience of each guest and are delighted that our efforts made your stay memorable. And it is always encouraging to learn that our efforts are being noted by those whom we count on the most ‘Our Guests”. We are very sorry to read that your stay at our hotel didn't completely fulfilled your expectations and we want to apologize for the inconvenience. Our Team eagerly awaits many more opportunities of welcoming you back to 'your Hotel ' soon again.

4/10 Poor

jass, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Picture does not match location
Dirty linen no hot water and bits falling off bathroom furniture. No clothes hooks in bathroom and bed headboard dusty. Food not satisfactory and food trays very dirty puts off eating. No ventilation in room.

6/10 Okay

hoppo, essex

Liked: Room comfort
Convenient hotel close to airport at a low cost
Ok hotel for one night, comfortable but not great location, very dusty.

10/10 Excellent

L., Oregon

Liked: Staff & service, room comfort
Cheap and close to airport
Staff is really nice, and it's a great deal for being so close to the airport (10 mins). And the taxi they book for you is even cheaper than what I paid for the prepaid police-controlled taxi at the airport. It is indeed difficult to find, best to get a print-out of the map and/or make sure to have the phone number with you.

8/10 Good

Verified traveler

Liked: Staff & service
basic airport hotel
Not as bad as I thought it would be. Good basic quite accommodations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay before an early flight
This was a nice, clean place to stay and the staff were very helpful. We had an early flight the next morning and this was conveniently close to the airport. The breakfast was good, but did take about an hour to come (not ideal when you have a flight to catch!) but overall this was a perfectly pleasant place to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Clean, comfortable rooms. I'd say the rooms were cleaner than many budget hotels I've stayed in in N. America. Good for overnight stays as it's close to the airport.

10/10 Excellent

JJS, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant surprise on a dusty, bumpy street
Don't be deterred by the terrible condition of the street leading tho this hotel! The room is four-star quality and the staff is superb. The television gets cable with lots of selections, including international movies and CNN. Warm shower and soft toilet paper (not to be underestimated in this country where toilet paper is a rarity - I don't stay in 5-star hotels). My stay was the perfect rest before a 15.5-hour flight back to the US. Excellent value for the money. Highly recommended.

8/10 Good

Don, Wisconsin

Liked: Staff & service, room comfort
Location is very close and convenient to airport. Hotel employees seem honest and helpful. A good inexpensive motel for short stays. Not a place for easy walking and sightseeing. If you need food, just order room service and they will get you good food from nearby. They can arrange almost anything you need.

10/10 Excellent

Traveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and price for late flights
Very friendly staff, easy arrangements for very good value transfer to airport for overnight flight departures, good for access to nearby Radisson facilities, slightly difficult to find and rough looking street which is forgotten as soon as in hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Cheap, but clean an friendly helpful staff
Had to overnight at Delhi airport for a connecting flight the next day. Just wanted a bed in a tidy room. This hotel delivered with a clean room/bed. The staff were helpful and friendly. They organized a taxi to the airport that was there when I wanted to leave. Only gripe would be the aircon in the room I had a noisy and the taxi driver from the airport had trouble finding the hotel. Otherwise no complaints for this cheap and cheerful hotel. I would sta there again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réception mauvaise, voulait nous faire repayer. Chambre mal entretenu, murs sales, salle de bain malpropre, pas serviette ni papier, ni eau chaude, eau non fonctionnelle Mauvais service et endroit peu sécuritaire.

4/10 Poor

bakurato, JAPAN miyagi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
空港から近く。
ホットシャワーは湯沸かしポットのようで、電源を入れてから15分ぐらいから使用可能。日本では考えられない清潔感です。インドの安宿と考えれば普通のレベルですが、だとすれば700 ルピーが妥当だと思います。

6/10 Okay

JIAN JUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很难找
除非你有时间和耐心 否则不要来这家难找的旅店!hotels.com也沒有及时更新他们的电话号码,出租车司机无法联系到酒店!

4/10 Poor

danielle, belgique

Disliked: Cleanliness, property conditions & facilities, room comfort
Juste pour quelques heures en attendant l' avion .....

4/10 Poor

Puerto Vallarta, MX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ruidoso
Tenía un olor a cigarro horrible y no me quisieron cambir el cuarto, solo me dieron un descuento si escribía algo positivo del hotel en tripadvisor. Se escuchaban todas las conversaciones de los demás cuartos, no pudimos dormir.
Response from Saloni Sethi on Sep 10, 2016
Dear Guest, I thank you for sparing your valuable time to post a review. Please accept our sincere apology for the inconvenience caused during your stay. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We have taken up with the concerned departments and corrective actions have been taken. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ひどいホテル
ベットの寝具が汚ない、清潔でない。テレビのリモコンがない。宿泊代が高い。全くお勧めできないホテルである。
Response from General Manager on Oct 25, 2016
Dear Guest, I thank you for sparing your valuable time to post a review .Please accept our sincere apology for the inconvenience caused during your stay. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We have taken up with the concerned departments and corrective actions have been taken. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

8/10 Good

Wolfgang, Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Als Flughafenhotel für 1 Nacht i.O (gutes Preis-Leistungs-Verhältnis)

6/10 Okay

Marie

Disliked: Cleanliness

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff in a freezing cold and dirty room
You get what you pay for. No heating so we used a beanie when sleeping. The Shower didn't work. We got the suite BTW! The staff was great and helpful though!

6/10 Okay

Verified traveler

Disliked: Room comfort
可もなく不可もなく・・・
トランジットのため、1泊しました。空港からはプリペイドタクシーでRs250(スーツケース2つ)で、Hotel Saptagiriの近くというと運転手もわかってくれました。安いホテルはどこも同じだと思いますが、1月に宿泊したので部屋は寒いですし、バスタオルもゴワゴワで薄汚れた色合いです。ホットシャワーはスイッチを押して15分待たなければならず、夜はぬるく使えませんでしたが、朝はお湯が出ました。朝食はメニューの中から選び、部屋に持ってきてくれます。ただし時間がかかります。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, München

Liked: Staff & service
Disliked: Cleanliness
Mäßige Hygiene, gute Küche.
Sehr gutes Paratha zum Frühstück. Ein unerwartet angenehmes hotel versteckt in dunklen Gassen. Leider war das Bett schmutzig, das hat den Gesamteindruck stark verschlechtert. Freundliche Mitarbeiter, denen unsere Ankunft nachts um 2 ohne Ankündigung auch nichts ausmachte.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness