Ratings based on 11 Verified Reviews

3.0 out of 5
45% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 8, 2016
The location is not the greatest, very poor environment, very dark a night.
2 out of 5
by A verified traveler

Posted Aug 19, 2016
It is not for foreigners in their first visit and virst hotel in India. It's in very strange aria and you need taxi everywhere. The staff in o.k. All of them are staing in the hotel and sleep on the flor in the lobby.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New Mexico

Good solid hotel and management, A little hard to

Posted Feb 11, 2016
Pros: primarily the personnel
Cons: There is always room for improvements in anything
Positive , location is a little sketchy, however the attitude of the staff makes up for any shortcomings
Comment from Hotel Management
Feb 25, 2016 by General Manager, Hotel Management
Thank you for taking out the time to post a review for our hotel. Our entire team was delighted to hear of your comments. We would try harder to improve on other areas. Looking forward to welcome you back on your next visit to Delhi.
3 out of 5
by A verified traveler from Australia

OK hotel

Posted Dec 9, 2014
Pros: Friendly staff and close to markets
Cons: Better house-keeping, bottled water provided each day, not just on the first day.
Location: Close to some very good markets in Karol Bahg.
I stayed 3 nights at this hotel with a friend and my 10-year-old son. The hotel staff were very nice and professional. The room was pretty basic and we had to make up the beds ourselves. We were a bit confused about which room we were in as we booked a family room (supposed to sleep 4) but the room we were in was a twin room with a foldout couch as the 3rd bed, there was no way another bed could fit in the room. When we questioned the staff, they said a triple room and a family room were the same thing, however when I booked they had different pricing and we were charged for a family room. The good thing was that the manager agreed to give us free airport pick-up (takes over 30 mins from the airport) as I had seen it on their website that they offered it if we booked 2 or more nights stay (we stayed 3 nights). They also agreed to give us complimentary breakfasts as they were included in the Expedia quote. The breakfasts were ok but since we arrived closer to the ending time of breakfast, most of the hot food was cold. Brewed coffee would have also been appreciated. The accommodation was pretty basic, but ok for the price.
Comment from Hotel Management
Sep 19, 2015 by General Manager, Hotel Management
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings that you faced. Since your stay we have really worked on our house keeping, are providing bottled water on a daily basis, improved our breakfast and also its presentation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hereford, UK

Nice hotel but hard to find

Posted Oct 23, 2014
Pros: Obliging staff who arranged transfer to airport. Plenty of hot water, unlike several other hotels we stayed in
Cons: Weren't many channels on the TV
Location: Handy for the Metro. A number of nice restuarants nearby
There are at least 6 Sunstar hotels scattered over a couple of streets. They all have slightly different names like Sunstar Grand, Sunstar Heritage etc. this confuses the taxi drivers. The rooms were quite comfortable but no windows at all which might not suit everyone. Breakfast was a fairly modest affair in the basement. The restaurant is on the roof but didn't seem very appealing. Fine for a last night in Delhi but if I was staying longer I'd try somewhere else.
Comment from Hotel Management
Sep 19, 2015 by General Manager, Hotel Management
It is extremely pleasurable for us to know that we could live up to your expectations. We provide detailed driving direction upon request and have also started offering complimentary airport pick up. All major channels have been subscribed to and have made major improvements to our breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Good last minute biking

Posted Aug 6, 2014
Helpful friendly staff. Decent a/c room. No complaints.
Comment from Hotel Management
Sep 19, 2015 by General Manager, Hotel Management
We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. Looking forward to serving you on your next visit to Delhi.
4 out of 5
Recommended
for Families
by Divya from Hyderabad

A good hotel in Karol bagh

Posted Apr 1, 2014
We stayed in room no.206, for 2nights, on March 23,24, 2014. Room is spacious, bathroom big. Hot water was available all times. I went with my mom, son and myself. We got an extra bed, which was like a memory foam, it was comfortable for my back, compared to the other beds in the room. Room service was good, food is ok. They provided us Idli and vada from outside, as we were the only guests that day, they also made puri exclusively for us, which was good. Swimming pool was not that appealing. Breakfast was arranged right next to it. They offered few items, but they were served hot and fresh. We were content. Wifi was available all the time in the room. Overall, we felt safe, which was very important to me as we were travelling without male company.
Comment from Hotel Management
Sep 19, 2015 by Genreal Manager, Hotel Management
We thank you for reviewing us with such kind remarks and complements. It is extremely pleasurable for us to know that we could live up to your expectations. We have noted your suggestions regarding the pool and the breakfast area. We assure you the same would be taken up soon.
2 out of 5
by Sam from NY

Hotel not being maintained, wrong location.

Posted Feb 3, 2014
Pros: The staff.
Cons: Better breakfast. The hotel website pictures does not reflect the current looks in the hotel, it is outdated and lot older than the image presented.
Location: The location is scary in the night. Do not plan to stroll around the neighnourhood you will be bombarded with beggars.
The staff was okay, but the breakfast was miserable. Most morning breafast serving consist of aloo nan and milk curds, which is not even close to an Indian breakfast. No brewing machines for coffee, only instant coffee with hot milk. It may be wise to have breakfast elsewhere. The indoor nonheated pool and the sauna is next to the breakfast area, offcourse you could smell the meldew from the sauna and the chemical in the pool.
Comment from Hotel Management
Sep 19, 2015 by Genreal Manager, Hotel Management
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. We have noted down your suggestions and we assure you that we will be working on the same to provide you with a much better experience on your next visit.
3 out of 5
Recommended
by A verified traveler from Boston suburb

OK but....

Posted Jan 26, 2011
This was my second trip to India (first was to Mumbai). Based on these two experiences I would say that Indian hotels are expensive. You don't get too much for your money. I stayed at the Sunstar Grand on 3 occassions, each time for one night. For a post arrrival or predeparture one night stay it works. BUT The building is old and it shows its age - very dark (almost black) woodwork, dated wallpaper some of which is peeling. The staff keeps it clean but cannot erase the drab outdated reality of the structure. A minimal breakfast is provided but there is no restaurant (I used room service for my dinners; presumably they got the food from a nearby restaurant - OK food/fair prices). Helpful staff; TV, electric heater was available, street rooms somewhat noisy (suggest an interior room). For the Delhi market probably appropriately priced, but suffers badly if compared to nationwide chains of budget hotels/motels in the US. So I just give it an 'OK'. Final comment (not directed exclusively to this hotel) - The Delhi hotel market seems to be very causual with its use of descriptive terms such a 'deluxe', 'grand', etc. Don't take such adjectives seriously.
Comment from Hotel Management
Sep 19, 2015 by General Manager, Hotel Management
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. The hotel has undergone a few renovations since you stay and a lot of improvements have been made. Also hotels in India are no longer expensive and offer good value for money.
1 out of 5
by A verified traveler from India

Badly Manners...

Posted Jan 13, 2011
Hotel breakfast too bad. Repeats same menu for days together...Improper information. Bed coffee items never provided. late response of house keeping... Never Visit again this hotel..
Comment from Hotel Management
Sep 19, 2015 by General Manager, Hotel Management
Thank you very much for your valuable feedback. Please accept our sincere apologies for the shortcomings on our part. Since your visit we have made a lot of improvements and all the shortcomings mentioned by you have been sorted out. We urge you to provide us with another opportunity to serve you.