Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Had problems with Internet but staff is great.

Posted Nov 19, 2016
Recommend changing the internet providers or the node at fourth floor. The internet kept dropping and after repeated tries, there was no resolution. The staff is good though, very welcoming. Business travelers - please take note.
5 out of 5
by A verified traveler from UK

great hotel for stay in Delhi.

Posted Mar 13, 2016
Pros: The location, The food, and the position of it, so near all the sites
The staff from kitchen staff including the chef were so helpful and nothing was too much trouble. We were very impressed with the whole hotel. A big thanks to all the waiters and the staff at the front desk.
Comment from Hotel Management
Apr 28, 2016 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location and the services provided by our team. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
1 out of 5
by Namit from Mumbai

Justa just didn't live up to its reviews

Posted Nov 4, 2015 on Hotels
I checked in after seeing great reviews on trip adviser. the first day, the flush, the shower and the TV were not working. there was also dust on things in the room. some of the upholstery had stains on it. It was very irritating, the way things just kept breaking on the first day. but when that night i told them that i need to watch TV which was not working, they shifted me to another room, which was a much better room. but by then it was too late. i had suffered too much during a short trip, when you just expect a comfortable stay, so that you can peacefully do your work. i hope they really fix the place up, and dont give rooms that are not working to guests. as a silver lining, the food was okay.
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
4 out of 5
by A verified traveler from TX

great staff and friendly hotel

Posted Mar 3, 2015
Pros: the staff were great
Cons: a shower curtain might help in some of the bathrooms
Location: This is south Delhi. There are some small shops for groceries nearby. You can get a taxi or auto to Select City Mall. Qutab Minar is not too far.
We enjoy going to the JuSTa chain of hotels. The one in Panchsheel Park is good. The staff are very helpful and considerate of the guest. We stayed there one night this time and will most likely return there for future Delhi visits. We would recommend this hotel. It is on the small side, and on a main road, but generally it is quiet. There was some construction going on nearby on the Metro and a nearby building, but that didn't interfere with our sleep. The breakfast is great and they make one of our favorite meals, ghobi adraki. It's not too far from the airport, about a half hour or so depending on the traffic. The traffic can be bad. The taxi to and from the airport should cost anywhere from 500-700 rupees. I'm not sure why there is that much variation, but it is reasonable. The curtains are such that you have a dark room at night.
Comment from Hotel Management
Dec 25, 2015 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. We have noted down your feedback with regards to shower curtains and assure you that we will definitely look into the same on a priority basis. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
3 out of 5
by A verified traveler from Bangkok

Mixed feelings

Posted Mar 1, 2015
Expensive taxi service I thought I would be within walking distance of different places of interest but...
Comment from Hotel Management
Dec 25, 2015 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, Thank you for sparing you precious time to share your feedback on Hotels.com. We are glad to note that you liked the hotel and service provided by our team members. We will definitely look into the pricing of cabs. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
4 out of 5
by A verified traveler

機動力(車等)を備えていれば、いいと思います。

Posted Oct 25, 2014 on Hotels
身内が渡印した際に使用しました。周囲に飲食店は見当たりませんので、現地で機動力を備えた方でないと「ちょっと外でご飯、飲み物を」という際にはキツイかも。実際、機動力さえあれば清潔で、お手頃でホスピタリティも悪くはありません。フロントマンが朝早い時間に寝こけていたのはご愛嬌?部屋は狭いですが、安全、清潔、お湯が確保されていることを考慮すればまずまずです。
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. We have noted down your feedback with regards to transport and we would like to inform you that the same is already in place. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
5 out of 5
by Himanshu Banerjee from Kolkata

Very Nice hotel

Posted Oct 21, 2014 on Hotels
Very Happy with our stay at this hotel. Very good service right from the time we reached the reception.
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
4 out of 5
by Max from San Francisco

Great little hotel, hard to find

Posted Sep 28, 2014 on Hotels
I really enjoyed my stay there. The breakfast was delicious, staff was very friendly and helpful and it was very clean. A couple issues: the room was pretty small and no one seemed to know where the hotel was. Every driver I had got lost or had to ask for directions. Possibly because of the construction blocking the street, but it was a bit difficult to get to an far from the metro. That being said, in really enjoyed my stay at the hotel
Comment from Hotel Management
Feb 27, 2016 by juSTa, Hotel Management
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
4 out of 5
by A verified traveler from new jersey, USA

Nice hotel for short stay

Posted Jul 4, 2014
Pros: Staff, room, and food
Location: Fairly well located hotel. Due to ongoing Metro construction, it is not easy to find this hotel.
No complaints. Difficult to get to the hotel. Staff very friendly. Food is really good.
Comment from Hotel Management
Dec 25, 2015 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, We are truly honored to be able to host you during your visit to Delhi. It is indeed a pleasure to note that you liked our hotel, rooms, cleanliness we have maintained and the quality of food served. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com
4 out of 5
by Luke

Great Staff!

Posted Jun 9, 2014
Pros: The staff, they are Excellent without doubts, they all make the Justa-Residence a nice hotel to stay and I would stay there again just because of them
Cons: It is extremely necessary to provide accurate indications on how to arrive to the hotel, I also tried unsuccessfully to concact them thorugh expedia
Location: Difficult to find and basically there is nothing to do near by.
The staff of this hotel are great! all of them, they helped me and my family to have a great in New Delhi. The breakfast buffet is excellent, the chef cooks really delicious food and the servers are very polite and make you feel comfortable. The reception staff are also very kind and helpful, they gave us all the information we could possibly need and they arranged a tour with a private driver just for us, it was really great! The facilities are good for the price; the only difficulty I had was to find the Hotel on the first place; is not that easy to find and no taxi driver in Delhi seems to have a GPS.
Comment from Hotel Management
Dec 25, 2015 by juSTa Hotels & Resorts, Hotel Management
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Please accept our sincere apologies for the inconvenience caused to search our hotel. We have taken your feedback on the same and assure you that this will be actioned. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com