Ratings based on 184 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from london

OK

Posted Apr 2, 2017
Booed online and on arrival changed the room, decided breakfast wasn't included into room although paid for and generally a typical hotel where they try and rip u off at any given chance, will not stay at a Sheraton again
5 out of 5
Recommended
for Everyone
by A verified traveler from S, Syd

Beautiful hotel with lovely amenities and friendly

Posted Mar 27, 2017
We enjoyed our stay, we had a great experience! The staff was really friendly in particular Leena, Aditi and Shefali
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Mar 22, 2017
very well maintaianed.Staff was very friendly. Beautiful and clean. Wonderful breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - friendly staff and good location

Posted Mar 18, 2017
Pros: Friendly staff and great breakfast buffet
Location: Close to shopping and tourist attractions!
We enjoyed staying at this hotel. The staff were very helpful and friendly. Shivangi B who is a guest relations executive helped us a lot. She was very resourceful and took the time to help us organize our travel plans. Krishan P was also very helpful. He is a concierge at the hotel and he was genuinely caring and assisted us in many ways. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh, UK

My favourite 5* hotel in Delhi

Posted Feb 28, 2017
Pros: Location, staff, comfort, and the restaurant.
Cons: The bathrooms should be updated--the seals and fixtures are showing their age.
Location: Saket has good shopping, a nice atmosphere, and it's within 20 minutes of Hauz Khas village.
We have stayed in many 5* hotels in Delhi - this is our favourite. The staff are excellent, the rooms and facilities are exceptionally good, and we like staying in Saket--this is a fun neighbourhood and the hotel is located next to the CityWalk Mall, where there is plenty of choice for restaurants and cafes. The nearest metro stop is just 10 minutes by rickshaw or Uber, so you can get to the centre of New Delhi within 20 minutes (just avoid rush hour). We will be back! A relaxing and comfortable stay.
Comment from Hotel Management
Mar 3, 2017 by Mohit Mungali, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Sheraton New Delhi & for your feedback. Thank you very much for your encouraging comments on the services provided by the staff. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit Yours Sincerely Mohit Mungali Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Best Stay Ever!

Posted Feb 12, 2017
Pros: Location, Staff and Food
Cons: na
Location: Select City Walk shopping centre - a combination of three different malls just 2 mins away from the hotel. Ideal for shopping and dining out
I am completely blown away by the level of courtesy and professionalism extended to me at this Hotel. My stay was very memorable and I cant wait to come back and see the smiling faces of the staff again. Everything from check in to check out and all the services in-between were top notch. The hotels location being so close to Select City Walk Shopping centre just adds another feature to this stellar hotel. Food was excellent, bar services were excellent and the room was very warm, inviting and cozy. I have stayed in some other international chains and I have to stay that this particular stay exceeded all my expectations and is pretty tough to match by any other chain. Thank you to each and every staff member, in particular Rakhi Gahlot and Nishant who helped make my stay comfortable, enjoyable and memorable. Everyone deserves a pat on the back for a job very well done.
Comment from Hotel Management
Mar 3, 2017 by Mohit Mungali, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Sheraton New Delhi & for your feedback. Thank you very much for your encouraging comments on the services provided by Rakhi Gehlot & Nishant. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit Yours Sincerely Mohit Mungali Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2017
great staff especially front desk staffmember Neha who made sure I was looked after my whole trip.
Comment from Hotel Management
Mar 3, 2017 by Mohit Mungali, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Sheraton New Delhi & for your feedback. Thank you very much for your encouraging comments on the services provided by Neha. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit Yours Sincerely Mohit Mungali Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Nice hotel with Freindly Staff

Posted Jan 23, 2017
Excellent staff and very delicious food offered. Morning Bkfst Tea and Juice were excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from DC

I'd Stay there again.

Posted Jan 22, 2017
Pros: Food is delicious. Rooms are spotless, best pillows ever and you get to choose what type of pillow you want.
Cons: The hotel (lobby, dining room) are kept very cold. I had to wear a jacket or shawl to breakfast.
Location: Mere steps from DLF Mall, very western, Zara, Aldo, Sephora, Forever 21 etc. The Food Court has a very large selection of restaurants & quick eats.
The Hotel, only 16 yrs old, "felt" older. Staff (Carlton and Ajay) is/are amazing, room was spotless, Thanks to Sumita. Food is delicious and Room Service is FAST! Pushpa, is an AMAZING massage therapist. The best massages I've ever had.
Comment from Hotel Management
Mar 3, 2017 by Mohit Mungali, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Sheraton New Delhi & for your feedback. Thank you very much for your encouraging comments on the services provided by Carlton & Ajay. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit Yours Sincerely Mohit Mungali Front Office Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2017 on Hotels