Bar (on property)

Reviews of The Leela Palace New Delhi

5 out of 5
The Leela Palace New Delhi
Diplomatic Enclave Chanakyapuri, New Delhi, Delhi N.C.R

Reviews

9.6

Exceptional

Rating 10 - Excellent. 875 out of 1007 reviews" "
Rating 8 - Good. 82 out of 1007 reviews" "
Rating 6 - Okay. 25 out of 1007 reviews" "
Rating 4 - Poor. 11 out of 1007 reviews" "
Rating 2 - Terrible. 14 out of 1007 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tarlochan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The aesthetics and service is unparalleled
Stayed 2 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 18, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Abhijit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed, it felt like home, the staff was was amazing.. the feel of the hotel was out of the world.. one of the best choices for staycation..
Stayed 3 nights in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 16, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Good

Shalinder

Traveled with partner
Liked: Property conditions & facilities
Relax in the property
Stayed 1 night in Mar 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 11, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

rajeev

Stayed 2 nights in Mar 2024

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand hotel with excellent service and a very helpful staff. You could never go wrong staying in this beautiful hotel. Would highly recommend!
Stayed 3 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 4, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel and the rooms are amazing. We had breakfast and dinner included and the food was superb. The staff are friendly and very helpful. The location is great; close to the places we wanted to visit and far from the crowded areas of Delhi.
Stayed 2 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 4, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms with friendly, efficient staff. We were treated like royalty!
Stayed 2 nights in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 24, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Anil, ANAHEIM

Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 21, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Anuradha

Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Mar 21, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very opulent and enjoyed the benefits of the club lounge and transfer service for a small additional fee . Enjoyed the Japanese Restuarant which was great but London prices . We enjoyed using the taxi service supplied by the hotel and visited local shops for spices and gift shopping great value .
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 12, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're delighted to hear that you enjoyed your stay and made the most of our club lounge and transfer services. Our Japanese restaurant Megu is indeed a culinary highlight, although we understand London prices can be a bit steep. It's fantastic to know that you found value in exploring local shops and indulging in some spice and gift shopping. We hope to welcome you back soon for another wonderful experience!With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Vikrant

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 9, 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

6/10 Okay

Jayaram

Traveled with partner
Disliked: Amenities
This was just the hoax that everyone was creating. It was unnecessarily expensive. They did not upgrade my room. Customer service was pretty late. Poor food quality. Will never stay here at all.
Stayed 1 night in Feb 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 8, 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about your recent experience at our establishment. Please accept our sincerest apologies for any inconvenience or disappointment caused.Your comments regarding the perceived hoax, room upgrade, customer service, and food quality are truly concerning, and we assure you that we take them very seriously. Our team is committed to providing exceptional service and experiences for all our guests, and it's disheartening to learn that we fell short of your expectations.We would appreciate the opportunity to investigate the issues you've raised further and to address them appropriately. Could you please provide us with more details about your stay, such as the dates and any specific interactions you had with our staff? This will help us identify areas for improvement and take corrective actions to prevent similar occurrences in the future.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Bhupinder Pal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staying experience
Stayed 1 night in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 5, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Narayan, Princeton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food choice for breakfast and dinner for almost free. Nisha and her Manager Ankit in restaurant, Sumit at front dwsk are exemplary customer caring personnel. All staff are extrmely polite and follow theor GM Mr. Dasgupta. Amazingly hotel to enjoy business stay at Leela Palace. We had couple of rooms for a few days and cannot wait to return. Thanks everyone at Leela Palace.
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Feb 1, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your dining experience at our restaurant and found our staff, especially Nisha, Ankit, and Sumit, to be exemplary in their customer service. We'll be sure to pass along your kind words to them.It's fantastic to know that you had a great stay and that you're already looking forward to returning. We're committed to providing the best possible experience for our guests, and your satisfaction is our top priority.Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! Service, accommodation, staff, food!
Stayed 1 night in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 31, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

SRUJAL, Edison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility one of the best hotel true luxury
Stayed 1 night in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 25, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 19, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was unmatched and the rooms were gorgeous. Definitely not a modern hotel, so if that's what you'd like, look elsewhere. Instead, it's a romantic, beautifully appointed, and well-maintained historic hotel. I hope I have the chance to return!
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 18, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. We take pride in being a romantic, beautifully appointed, and well-maintained historic hotel, and we're delighted that our ambiance resonated with you. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people
Stayed 6 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 17, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. You will enjoy this hotel in all the ways possible.
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 15, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Stephanie Ann

Traveled with family
what a phenomenal stay! everyone was soooo amazing.
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 12, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Banjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 11, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Walid, Teddington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 9, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 25, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Good

Baljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 9, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Rita Gail

Stayed 5 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 23, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Vikrant

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 8, 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

6/10 Okay

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but VIP status not recognised
Great modern 5 star hotel but not exactly a palace. Location is good but the views are not as we overlooked some derelict sites. The glass on the Qube restaurant needs some cleaning. Unfortunately, VIP status was not recognised and the upgrade offered was a Club Room without use of any facilities which seemed pointless. Nevertheless, the upgraded room did not materialise and our room was the one that we had originally booked and by the lift.
Stayed 2 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your insights as they help us improve our services.We are delighted to hear that you found our hotel to be a great modern 5-star establishment with a favourable location. However, we sincerely apologize for the disappointment caused. Your feedback is essential, and we will address these issues promptly to enhance the overall experience for our guests.We deeply regret any inconvenience you experienced regarding the VIP status recognition and the room upgrade. It is disheartening to learn that the upgraded room did not materialize as expected, and your assigned room was not in line with your expectations. Please be assured that we take this matter seriously, and our team will investigate to ensure such oversights are rectified promptly.We are committed to providing exceptional service, and your comments will be instrumental in refining our operations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, allowing us the chance to exceed your expectations.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

6/10 Okay

Ajitpal, Lathrop

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 8, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

swari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hospitality received at the hotel. We were travelling first time with kids and all the staff made our stay the most memorable. We are already planning our return. The restaurants inside the hotel were amazing and the hotel was conveniently located near attractions and shopping. We loved our stay.
Stayed 3 nights in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 14, 2023
Thank you so much for your heart warming feedback! We're delighted to hear that you and your family enjoyed your first-time visit with us. It's wonderful to know that our staff contributed to making your stay memorable. We truly appreciate your kind words about our hospitality.We're thrilled that you found our restaurants amazing and that the hotel's convenient location added to your overall experience. It's always our goal to provide a comfortable and enjoyable stay for our guests, especially those traveling with children.We can't wait to welcome you and your family back for your next visit and we look forward to creating more wonderful memories with you.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Jan 15, 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 9, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Good

Anant

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 5, 2023
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

6/10 Okay

Kanwal

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good be better
Usually amazing but a bit below expectations this time
Stayed 3 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 5, 2023
Thank you for taking the time to share your feedback with us. We truly value your opinion and appreciate your honesty.I'm sorry to hear that your experience fell slightly below expectations this time. We strive to consistently deliver amazing experiences, and your feedback helps us identify areas for improvement. To better understand your concerns and address them, could you please provide more details at gm.tlpnd@theleela.com about the aspects that didn't meet your expectations? Your insights are invaluable, and we want to ensure that we take the necessary steps to enhance our service.We genuinely appreciate your continued support, and we are committed to making the necessary adjustments to ensure your future experiences exceed your expectations.I look forward to hearing from you and welcoming you back to 'the palace' soon.With best regards,Anupam Dasgupta,Area VP (North) & General Manager

4/10 Poor

ROSA

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at other Leela palace in India and the experience was complete different. The Leela in Delhi is not worth the price, I will never stay there not even as a complimentary stay. The staff were not as friendly, I asked for a special request and nobody acknowledged it, I was very disappointed.
Stayed 1 night in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 6, 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your candid comments, and we are truly sorry to hear that your experience at The Leela Palace New Delhi did not meet your expectations, especially given your positive experiences at other Leela properties.We sincerely apologize for any shortcomings you encountered during your stay, particularly in the areas of staff friendliness and the handling of your special request. Please be assured that we take your feedback seriously, and we will be conducting a thorough review of our services to address these issues and make necessary improvements.We understand the importance of feeling valued as a guest, and it is disheartening to hear that we fell short in this regard. Our goal is to provide a memorable and seamless experience for all our guests, and we regret that we did not achieve this during your stay.We would appreciate the opportunity to learn more about your specific concerns and gather more details about the special request that went unacknowledged. If you could share additional information, it would help us investigate the matter thoroughly and implement corrective measures.Once again, we apologize for the disappointment you experienced, and we hope you might consider giving us another chance in the future. If there's anything specific you would like to discuss or if you have further feedback, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we appreciate your understanding.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

CHANDANASSERI, westmont

Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 18, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

saikat

Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Dec 13, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Good

Ajay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 21, 2023
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely incredible stay me and my husband had at The Leela Palace, New Delhi. When we arrived in our chauffeur driven BMW 7 Series, we were warmly greeted by Muskan and the rest of the team. They made us feel like royalty from the moment we walked through the door. The check in process was carried out in the room itself which was very convenient. As it was our honeymoon, Muskan had decorated the room with balloons and rose petals and left a cake to help us celebrate. Not only that, but when we were downstairs in the lobby, she brought us over a fresh bouquet of red roses. This made us feel very special indeed. She also gave us a lovely set of gifts as we left the hotel. She really is a credit to the organisation. We ate in both Le Cirque and The Cube during our stay, both of which were fantastic. Rubal, the cocktail maker in Le Cirque, created bespoke cocktails for us based on our preferences. Nakul in Le Cirque was also fantastic and even gave us a tour of the kitchen after our meal. The library bar was a great place to go for a drink also. A very unique experience. I cannot praise this hotel highly enough. The service level from all the team was exceptional. We will definitely return the next time we’re in New Delhi. Adam and Dan
Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 21, 2023
Thank you so much for your heartfelt and glowing review! We are thrilled to hear that you and your husband had an absolutely incredible stay at The Leela Palace New Delhi. It warms our hearts to know that Muskaan and the rest of our team were able to make you feel like royalty from the moment you arrived. It's wonderful to hear that Muskaan's thoughtful touches for your honeymoon, such as the room decorations, cake, and fresh bouquet of red roses, added to the special moments of your stay. We will certainly pass on your kind words to her, who truly is a credit to our organization. We are delighted that you enjoyed dining at both Le Cirque and The Qube. It sounds like Rubal's bespoke cocktails and Nakul's tour of the kitchen made for memorable experiences. The Library Bar is indeed a unique spot for a drink, and we're glad you appreciated the ambiance.Your praise for the exceptional service from our entire team means a lot to us. We strive to create unforgettable experiences for our guests, and your feedback is a testament to our commitment.Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Rominna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 18, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel well managed
Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 15, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 10, 2023
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Joginder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service and staff were anxious to please. I have no negative experience with hotel. The air quality in New Delhi is not in there control
Stayed 2 nights in Nov 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 7, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, staff very nive, restaurants and hotel facilities are great
Stayed 4 nights in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Oct 30, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Jasmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Oct 31, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Jasmeet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here!
Stayed 2 nights in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Oct 27, 2023
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

2/10 Terrible

Gleb

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service at buffet, not confident stuff. Paid cash for dinner and at check out they made me pay again.
Stayed 1 night in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Oct 25, 2023
I'm truly sorry to hear about your recent experience at our buffet. Your feedback is of utmost importance to us, and I want to express my sincere apologies for the inconvenience you faced during your visit.This situation is far from our standard of service, and I understand how frustrating it must have been to be asked to pay again when you had already settled your bill in cash. Rest assured, we take this matter very seriously and are committed to addressing it promptly. We will conduct a thorough review of the incident to ensure it does not happen again. Thank you for taking the time to bring this to our attention. We genuinely value your feedback and will use it to improve our service.Please know that we value your patronage, and we hope you will give us another chance to provide you with a more positive dining experience. We hope to have the opportunity to serve you better in the future.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Brian, Wilton Manors

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of, if not the best hotel experiences I've ever had. The hotel is beautiful, but the staff here is amazing! Highly recommend staying here if ever in the New Delhi area.
Stayed 3 nights in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Oct 25, 2023
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

mr

Stayed 1 night in Oct 2023
Response from Anupam Dasgupta, Area VP (North) & General Manager on Nov 13, 2023
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager