Ratings based on 390 Verified Reviews

3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

My friend came to visit me and they charge him 500

Posted May 24, 2017
All I can say it's not worth it to stay at this place. And yeah there was a guy Mahesh was really rude with me. Hope someone teach him how to talk to a customer
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient access to the railway station

Posted Apr 16, 2017
Pros: Access to railway station.
Cons: Could provide better laundry facilities in this day and age! Current turnaround is over 24 hours
Location: Railway station is a 5 minute walk. Connaught place is also walking distance but safer to tackle by a taxi ride!
Clean and functional hotel. The restaurant is basic but options exist close by.
2 out of 5
by A verified traveler

Not sure why it has the word "deluxe" in it's name

Posted Apr 16, 2017
Hotel was clean and rooms were comfortable. However a few major drawbacks... Very major... The boss is a dishonest Sikh man. If you book so that you pay at the hotel, he will charge you some ludicrous "luxury tax" and "service charge" on top of the price for the room that otherwise would not be charged if you paid online. Furthermore, the "travel agent" staff that work at the hotel rip off the customers. There are two of them, both of them snakes. They tell you the train station is closed and don't sell tickets to try and trick you to buy train tickets from them at an inflated rate. In reality, the foreign tourist beareau across the road at New Delhi Train Station is open 24/7 and sell train tickets at standard rates, and even have a tourist quota of tickets available. The complimentary airport pick up was late, and they make you pay for parking and gas. Then on top of that the driver pressures you into giving a tip, which can cost all up upwards of 1000Rs, an absolute rip off. The travel agent at the hotel will even try to charge you 600Rs for airport drop off even though that is included in the room fee. Finally, we stayed in three seperate rooms on three bookings (we booked them all at once, we regret it). All three rooms either didn't have hot water or like one of the rooms, the shower pressure was literally a dribble, and it was cold. The bathroom sink had better flow! When you call up reception, they just say "5 minutes" and hang up on you, nothing is fixed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Decent hotel for every class of travellers. Good ambience and the staff are very courteous..
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

an oasis in the craziness of Delhi

Posted Mar 28, 2017
Great place, when you enter, Delhi is temporarily left behind. Staff and restaurant all good and great breakfasts. For train travel it is really convenient for New Delhi railway station. literally a short walking distance. One negative, I wouldn't use the travel office again, we did and he seemed more interested in his own wealth than giving fair deals to the customers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Varanasi

peaceful hotel

Posted Mar 27, 2017
superb experience good food hospitable staff excellent location
3 out of 5
by A verified traveler

Posted Mar 18, 2017
This a good location for rail travelers . Adequate facilities I only stayed a few hours , hotel staff were accommodating
Comment from Hotel Management
Mar 20, 2017 by Mohd Haaris, Hotel Management
Dear Guest, Greetings from The Prime Balaji Deluxe Hotel!! We thank you for choosing The Prime Balaji Deluxe Hotel as your preferred hotel in New Delhi and our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are pleased to receive such inspiring words from you which have further encouraged our entire Team to provide enhanced services to all our esteemed guests. We once again take this opportunity to thank you for your valuable feedback and we look forward to welcome you again in the near future. Thanks & Regards, Mohd Haaris
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel for first time in Delhi!!

Posted Mar 10, 2017
Pros: The amazing shower, wifi, general room layout, staff
Cons: It was hard to find and not many taxis could get us there. Maybe a sign on the main road since this hotel is located in an alley.
Location: It's smack in the middle of Delhi. We took a rickshaw to the Red Fort and Connaught Place is about a 5 min ride away.
The front desk staff greeted us and answered all of the many questions we had. As two Americans coming to Delhi for the fist time we were overwhelmed but this hotel helped us ease into live in Delhi. We ordered room service twice and were able to have a good time. We had trouble getting the outlets to work but that may just be because we were new to India. The room was very clean, the tv worked well, there are English movie channels if you search hard enough! The wifi aslso worked well enough to stream Netflix! We stayed 2 nights and if we were going back to Delhi we'd stay there again in a heartbeat. The shower may have been the best part. Now having been in India for two weeks, I can say not many other hotels have a shower as nice as this with hot water during the posted times that is actually hot. You're near Conaught Place here, about a 5 minute rickshaw ride away!
Comment from Hotel Management
Mar 20, 2017 by Mohd Haaris, Hotel Management
Dear Guest, Greetings from The Prime Balaji Deluxe Hotel!! We thank you for choosing The Prime Balaji Deluxe Hotel as your preferred hotel in New Delhi and our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are pleased to receive such inspiring words from you which have further encouraged our entire Team to provide enhanced services to all our esteemed guests. We once again take this opportunity to thank you for your valuable feedback and we look forward to welcome you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good for this country in this price range.

Posted Mar 6, 2017
Pros: Friendly staff, good food, reasonably well maintained and clean, better sound proofed then most.
Cons: Replace rotting wooden bathroom door and aging/malfunctioning equipment like phone, cable tv box, tv remote...
Location: The immediate area is not very nice, but there is plenty of all kinds of transportation available and it is not far from the "cleaner" center of town.
Friendly staff, good service. Found the bed confortable but a bit small and I'm not very tall so specify if you are. Had many small bugs with equipment (tv, towels, water) not working or missing but all were fixed fairly quickly once mentioned. Better sound proofed then most even if the immediate area is not nice, it is located close to the center and plenty of all kinds of transportation is readily available. Room cleaning was good but there was always something missing, like the bathroom carpet being present 1 day out of every 2, complimentary water, tea and coffee the same but would be provided on demand... Still, of the 3 hotels in the same price range I have occupied around Delhi this was the best.
Comment from Hotel Management
Mar 20, 2017 by Mohd Haaris, Hotel Management
Dear Guest, Greetings from The Prime Balaji Deluxe Hotel!! We thank you for choosing The Prime Balaji Deluxe Hotel as your preferred hotel in New Delhi and our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are pleased to receive such inspiring words from you which have further encouraged our entire Team to provide enhanced services to all our esteemed guests. We once again take this opportunity to thank you for your valuable feedback and we look forward to welcome you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of Old Delho

Posted Mar 5, 2017
A very friendly hotel with excellent staff. We were picked up from the airport and all travel arrangements were made for us. The breakfast was excellent in pleasant surroundings with a roof terrace. We stayed here comfortably for 4 nights
Comment from Hotel Management
Mar 20, 2017 by m, Hotel Management
Dear Guest, Greetings from The Prime Balaji Deluxe Hotel!! We thank you for choosing The Prime Balaji Deluxe Hotel as your preferred hotel in New Delhi and our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality and entertainment. We are pleased to receive such inspiring words from you which have further encouraged our entire Team to provide enhanced services to all our esteemed guests. We once again take this opportunity to thank you for your valuable feedback and we look forward to welcome you again in the near future.