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Reviews of McKinley Chalet Resort

3.5 out of 5
McKinley Chalet Resort
Milepost 238.5 George Parks Hwy, Denali National Park, AK

Reviews

8.0

Very Good

Rating 10 - Excellent. 412 out of 999 reviews" "
Rating 8 - Good. 296 out of 999 reviews" "
Rating 6 - Okay. 151 out of 999 reviews" "
Rating 4 - Poor. 91 out of 999 reviews" "
Rating 2 - Terrible. 49 out of 999 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Agnieszka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Backpacker
they assumed in advance that there are no places, they didn't ask if I had a reservation, wouldn't help.
Stayed 1 night in Sep 2023

2/10 Terrible

Janet

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was disgusting! Mold. Rotten wood. Bugs. If you are not with a cruise, they treat you terribly.
Stayed 1 night in Sep 2023

4/10 Poor

Kenneth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First issue was when we checked in Tyronne was not very helpful as we had some questions about our stay and tours. He told us to go out the back doors to find our room and it would have been a lot closer to go out the front. We had a full bed and a single and were suppose to have a queen. Our driver (Kevin) for the Denali tour seem to be in a hurry as there were tours that left before us and arrive back at the chalet an hour after we were already back thus we did not see much wildlife and we got to hear from other people how nice their tours were and all the stops they made to take pictures. Upon checking out the young girl could not figure out how to print our receipt so after waiting for someone else after sometime they were able to do so yet we still have the $50 charge on our card that Tyrone put on. This needs to be corrected right away.
Stayed 2 nights in Sep 2023

4/10 Poor

john

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty. It had not been vacuumed and there was a wet towel left on the floor. The check in agents gave the same welcome and level of helpfulness of the DMV. My wife checked in and I watched how others were treated. They were consistent with their rudeness so I guess that's something. Breakfast was chaos. It was close to shopping. We were not part of the cruise line guests, but they did not have it better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, front desk was very helpful, friendly and good service!
Stayed 2 nights in Sep 2023

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Doesn’t seem easily accessible for those who can’t do stairs though :/
Stayed 1 night in Sep 2023

4/10 Poor

Yiheng

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Really old property that seriously requires a tear down and rebuild. Room not cleaned at all when checked in
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Stayed 2 nights in Sep 2023

6/10 Okay

Blaine

Stayed 1 night in Sep 2023

8/10 Good

Owen

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Deepak

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice location.. within minutes of park entrance. A bit dated - at least the room in canyon lodge where we were staying. Front desk staff was very friendly and helpful with suggestions.
Stayed 1 night in Sep 2023

4/10 Poor

Rahul

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Jane

Traveled with partner
Liked: Cleanliness, staff & service
The lobby is beautiful- didn’t know our room would be off in another building. the rooms clean but drab. No fridge although advertised.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely helpful and friendly.
Stayed 1 night in Sep 2023

8/10 Good

spandana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable. Only con is that parking is away from the actual hotel room / building. So you can either park and walk or take the on property shuttle, which might sometimes take a while to get to places. The elevator buttons didn’t work a couple of times
Stayed 1 night in Sep 2023

10/10 Excellent

Tatiana

Great place
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Decent place stay
Great location. No wifi in room, interesting layout of the resort.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Kirandeep

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Rude staff- No manners, no greetings. . Limited parking. Have to park about half a mile away. Rooms are no way close to the pictures on website.
Stayed 1 night in Sep 2023

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and lovely location Checkin was quick and easy Some of the rooms have spotty wifi
Stayed 1 night in Aug 2023

6/10 Okay

Srikanth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horribly rude guest service! The receptionist was clearly in a job he didn't like or fed up with. His attitude was more of "listen and don't interrupt me" no matter whether I understood what he explained or not. After we found our room I called the guest services and asked for some comforters and he just rudely said okay and hung up without taking the room details. I figured that maybe he has the room information from the call itself and waited for half an hour. Upon calling them again a different person picked up and said that she didn't have any information. I said never mind, please don't send it anymore since it was getting very late and I told her that I'll manage but then she had someone send it another 15 mins later after we went to bed. Overall a very poor experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the walking path along river and entertainment center.
Stayed 1 night in Aug 2023

8/10 Good

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late, have dinner at the bar of Restaurant. Amazing prawn cocktail.
Stayed 1 night in Aug 2023

6/10 Okay

Ellen

Parking lot is not close to rooms. Seems like the majority of customers are with cruise excursions so parking is not an issue for them. If you are driving yourself be prepared for a long haul.
Stayed 2 nights in Aug 2023

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023

10/10 Excellent

Rithin, Sunnyvale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great resort with two bed room suite for a family of four. The staff were excellent and great amenities. The location is also great with splendid views of the Nenana River and the surrounding mountains. There were many eating options in and around the property. Overall this exceeded our expectations. Highly recommend it.
Stayed 2 nights in Aug 2023

10/10 Excellent

Aparna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Very close to denali park and restaurants. Rooms were nice, staff were great.
Stayed 2 nights in Aug 2023

6/10 Okay

Tory

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

10/10 Excellent

Maureen

Traveled with group, Traveled with partner
Liked: Amenities
The outdoor property for walking, sitting; friendly and courteous staff.
Stayed 1 night in Aug 2023

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cruise ship hotel.
Was supposed to get 2 queens and only got a barely queen and 1 twin, very run down room. Cracked walls, peeling ceiling, awful coffee maker, no mini fridge, not very clean room and not enough towels for the 3 of us. Housekeeping was helpful and immediately took care of the towels but for $300 plus a night and the bed was beyond awful. Not nearly worth it. Location is great but hotel is used for land portion of cruise trips out of Anchorage so be aware of that with the only restaurant. Food is good there but they fill up so make a reservation because parking lot is deceiving, then all of a sudden several busses arrive and there are people everywhere and no where to eat. I suspect the nice rooms go to the cruise ship folks as well. Certainly not Expedia reservations!
Stayed 2 nights in Aug 2023

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Malik) seemed genuinely disinterested in the process, or us, during our check in. Very mechanical and detached and a lot to be desired as a first contact with the business. Maybe some training and guidance would help.
Stayed 1 night in Aug 2023

6/10 Okay

Janet

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place was just okay. For the high price, I was expecting at least a semi-nice hotel with modern updates. Turns out that the high cost just gets you really convenient access to Denali NP; the park shuttles do pick you up from the hotel. This hotel is a good option for those coming up on buses or the train and don't have a rental car. It's obviously catering to cruise people who don't wish to leave the hotel property unless they are being shuttled to and from Denali. However, if like us, you plan to rent a car and drive to other places around the park, I would save your money and stay somewhere a little further down the road. If you have a rental car, you really don't need to pay the upcharge to stay in Denali village to get the full experience. I would describe our room as worse than your average mid-grade chain hotel. Smelled like mildew, and the sheets were so old and worn out that they were see-through and falling off the bed. The staff were very nice for the most part, but there's really no making up for a lack of basics like a bar to hang up your towel or a mattress from this century. For what it's worth, we were staying in what appeared to be an older building. It's possible the newer buildings are nicer and up to date.
Stayed 4 nights in Jul 2023

2/10 Terrible

Ryan

Stayed 1 night in Aug 2023

10/10 Excellent

Gautam

Liked: Cleanliness, property conditions & facilities
Great location to stay in Denali. It’s at the center of all activities.. Frequent shuttles. Nice cabins which were reasonably comfortable, certainly not the most luxurious. The front lobby can get rather busy in the mornings and evenings.
Stayed 2 nights in Jul 2023

6/10 Okay

Alfonso

Disliked: Staff & service, room comfort
Not worth what you pay for.
Poor service overall. Lack of A/C. Front desk not even return calls. Does not worth the value.
Stayed 1 night in Aug 2023

6/10 Okay

Trisha

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very close to Denali with shuttles running every 30 minutes. I had booked a King bed room for my Birthday- was given a room with two small beds. When I asked about it, they told me that they always do this and that the motto was you have a room booked but not the room you chose. They had me fill out a form and then left me in the lobby alone for about 1/2 hour before coming out to tell me it would be at least another 30 minutes of waiting and that I probably still would not get the room I booked. They said that there were rooms available but not clean and they probably wouldn’t be able to clean them that day (it was about 10pm). Overall the room was tidy and very large, just not what I booked and hoped for and staff was not apologetic or really even acknowledging the issue or any resolution.
Stayed 1 night in Aug 2023

10/10 Excellent

Tessie

Stayed 2 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay for Denali NP
Fantastic location near the park entrance. Very clean and comfortable. The Denali Square are had excellent food, drinks and nightly entertainment.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Front desk experience
Poor service at the front desk and long wait to check in
Stayed 4 nights in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

4/10 Poor

tony

Traveled with partner
Disliked: Cleanliness, amenities
The room we were in was in one of the older buildings. The room did not have air conditioning, refrigerator or a closet. I would rate this property a 2 out of 10 for the overall value. My wife and I would have preferred to tent camp for the 4 nights we were in the park.
Stayed 4 nights in Jul 2023

8/10 Good

Xingzhi, Ann Arbor

Traveled with family
Liked: Cleanliness, staff & service, amenities
Decent property…it would be perfect if i didn’t stay at J101. That room sells like a portable lavatory with a lid opened toilet. My parents room has no such issue at all.
Stayed 2 nights in Jul 2023

10/10 Excellent

Donnalee, Brownstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shopping strip
Stayed 2 nights in Jul 2023

6/10 Okay

Mindelyn

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Booked a king room, got a double. Because we were not with the cruise we were not given the room we booked.
Stayed 1 night in Jul 2023

10/10 Excellent

deborah

Traveled with family
Liked: Amenities
Great property and very attentive staff
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a property (along with the one next door) designed entirely around and for folks who are on cruise ship tours/ excursions inland. The property is laid out quite confusingly, with the building we were staying in not well marked on a map, no signage of the building name, and 2 hotel employees also not guiding us correctly to our rooms. Some of the younger reception/ front staff could use a lot more training on providing better answers to questions from guests (first time in AK) on local attractions/ bus or shuttle services etc, also being a little bit more hospitable. It's not cheap during peak season (summer), and it'd be nice to feel that the hotel is glad we're staying there and we're in fact not an imposition. The room was clean, the bathroom was clean. Remember, there is no air conditioning in the summer in AK, only a fan which the hotel provided - as it can get quite warm/ stuffy at night.
Stayed 2 nights in Jul 2023

8/10 Good

Anne

Stayed 2 nights in Jul 2023

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First of all, be aware that this is a resort that caters almost exclusively to tour buses. Complaints for individual travelers: no wifi in guest rooms....only in common areas like the hotel lobby and this was NOT communicated at check-in, even though the packet for room key had wifi info......it should have been mentioned. Also no elevator in the unit we were assigned (also should have been communicated at check-in) and we had to drag bags upstairs (2 flights). Beds were comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Traveled with family
Liked: Property conditions & facilities
Excellent place to stay with the family. Love the FirePro area & restaurant was good!
Stayed 2 nights in Jul 2023