Pretty area, but too remote and service is lacking
Posted Jun 7, 2011
The hotel offers some nice things like a few great restaurants and a good gift shop, but the location is far more remote than I understood. If Mt. McKinley was out, the location would be spectacular, but it was cloudy the week we were there, so no benefit to being at this hotel, it was just too out of the way for me.
Also, my son caught the stomach bug from one of the cruise ship groups that flock to the hotel, and while the hotel information book in the room claims that they will offer extra services when this happens if you let them know, when I let the front desk and housekeeping know, the front desk acted indifferent and housekeeping told me that that meant they could not service our room. So, I had to do my own housekeeping for the duration of our stay, which I understood, but it contradicted their claim of providing extra services when this occurs, so I was not impressed.
The staff was mostly all college students who were new to the area entirely, so were not familiar with much about Alaska or the area, so any questions I had about things in the area were met with blank looks. They were friendly and nice, but not well informed.