Ratings based on 1,321 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Newcastle, Australia

Great Location

Posted Jan 15, 2018
Pros: The pools were great and nice and clean. And I love that you can use the facilities at the Sheraton Villas and The Westin.
Cons: Ocean view rooms actually being oean view. Our rooms did not get cleaned and new towels etc until 4pm each day.
Location: Location is great, we got the Bula Bus to Port Denarau, the Golf Club and to Big Bula waterpark which is all located on Denarau Island
We have stayed at The Sheraton before so knew what to expect. Last time we stayed we had an ocean view room, that we loved, so we paid the extra couple of hundred dollars to upgrade to an ocean view room. However, when we got to our room there was no ocean view. We went down to reception who advised that it was only partial ocean view. We said there was no view as a frangipani tree blocking the view. She did offer to change our rooms but could not guarantee the view would be any different. And could not refund the price difference. Unfortunately because of this we will not stay at the Sheraton again when going to Fiji. Apart from this the staff were lovely and the facilities were great. Resort restaurant prices were quite expensive.
3 out of 5
by A verified traveler from Australia

Nice resort but not the 5* the Sheraton name used

Posted Jan 14, 2018
We booked an Ocean Front room with two double beds 4mths prior to arrival. On checking in at 6pm, we were told we would be on level 1 before there was an error & we would be on ground floor with a king bed & they would bring a single for our son. That was fine with us. However arriving at our room, the floors were still wet from being mopped (our son slipped over) & the room smelt musty as though it had not used it in a while or the air con filter had never been cleaned). That night while we were out for dinner & a swim next door at the Radisson (more family were staying there due to a family wedding at the Hilton), the spare bed had arrived & some air freshener had been sprayed, so I felt a bit better about our room (though the nice smell started to dissipate over the next few days). It was also unfortunate ground level room screen door cannot be safely left open overnight to enjoy natural air & sound of the ocean Our 21yr old was staying in an Ocean View room on level 1 & appeared to be much better than ours. Buffet breakfast was great. We paid upfront for breakfast to be included but other family members were obtaining a voucher from reception each day for a discounted breakfast rate & we paid a reasonable $6.25/day for a child's breakfast. All of the staff were friendly & cannot fault them. I think the standards & quality of the resort are nowhere near the thoughts of luxury that the Sheraton name used to mean. Be prepared to sell a kidney for room service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Coast, NSW, Australia

We loved our stay at the Sheraton

Posted Jan 14, 2018
Great country, great hotel. Food and drinks extremely expensive. Best to go to close resorts for dining out but all else was fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Pros: As above. Kids club and nanny service is excellent. We also could check out at 12 noon for no extra charge as we had later flight.
Cons: there are no fans anywher. So restaurants were very hot. Also service was maybe a bit over the top slow for a Sheraton.
Location: Close to other hotels, restaurants, airport. Good option for families. Water activities and tours readily available. Shopping limited.
Good pools and close to beach. Varied restaurants. Lovely people
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Coast, NSW

New Year's Eve

Posted Jan 11, 2018
Pros: Our room was lovely and facing the beach. We had a great view of the fireworks.
Cons: More restrauants .
Unfortunately as we arrived on New Years Eve, there was nowhere for us to eat dinner as we were told spots had to be booked in advance at the restrauant. There was also a $20 per person charge to go to the bar and listen to music.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

One of our all time favourites

Posted Jan 7, 2018
Pros: Amenities
Cons: Breakfasts are boring,
Location: Close proximity to Port Denarau by Bula Bus where we traveled for most meals, resort prices overly expensive
Sun, swimming and vegging out, live bands were excellent, drinks very expensive
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Relaxing treat to end our holiday .

Posted Jan 7, 2018
Great rooms, great staff, great location. Lovely sunsets from the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Very good hotel

Posted Jan 6, 2018
Air conditioning was very loud , we couldn't sleep . We couldn't turn it off as it was hot , even we put in auto mood it was extremely loud
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
Nice tidy hotel, great ammenities. A little pricey with food and beverage from the resort restaurants.
5 out of 5
Recommended
for Families
by A verified traveler from Sydney

Chefs from the dinner Buffet and the services

Posted Jan 5, 2018
Pros: Service , The Feast restaurant , Family Friendly
Cons: NA
Location: Robinson Cruiso sunset cruise is must. The south sea cruise is only worth it if you enjoy water sports.
The Chefs from The Feast prepared Indian Veg food on request and that too of great quality/ Taste. The staff was very helpful. We stayed in Sheraton during Xmas break. Will always recommend for the services.