Ratings based on 1,343 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Comfortable and enjoyable hotel for a Fiji trip!

Posted Jan 17, 2018
The food was good, the service was excellent - we were upgraded on arrival and the staff were helpful. Room service was good, tv was good with a selection of movies and facilities were good being able to book tours, water sports and taxis very easily.
Comment from Hotel Management
Jan 17, 2018 by Sofitel Management , Hotel Management
Bula Xants Thank you for sharing your experience with us. It is a pleasure to read that you had a comfortable and enjoyable stay with good food, excellent service and helpful staffs to look after you well. Look forward to welcome you back in the near future. Vinaka
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Great staff however rooms need to be renovated, old decor and bathrooms had a fair bit of soap scum. Not the best for a 5 star resort.
Comment from Hotel Management
Jan 17, 2018 by Sofitel Management , Hotel Management
Bula Thank you for you comment. Yes our major renovation plans are in progress for this year. However, glad to know that staffs were great and well looked after you. It is our hope that you will give us a chance to better serve you in the near future. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great Resort for a family holiday.

Posted Jan 7, 2018
Pros: Everything! The staff were friendly,beautiful grounds, clean room,beautiful view,great swimming pool.
Cons: Just what I mentioned on the experience block.
I have a couple of things to complain about that hopefully Sofitel could improve on. Check in could have been better. We got to the front desk, gave them our details,the check in staff took my husbands passport to photocopy and was gone for a very very long time. After almost half and hour of waiting we were told ,not by the guy who took the passport because he was still missing, that our room was not ready. If we were told straight away, we would have understood,since I too work in hospitality. An hour later we were given a voucher for free drinks while waited for another 20 minutes. The Buffet breakfast was great except the pastries. They were dry,chewy and tasteless. Apart from these 2 things,everything else were great. We thoroughly enjoyed our stay.
Comment from Hotel Management
Jan 10, 2018 by Sofitel Management , Hotel Management
Bula Scott Thank you for you feedback. Please allow me to express my sincerest apologies for the check-in experience not being as expected. We will discipline the staff accordingly. However, we are glad to know that you had thoroughly enjoyed your stay with great breakfast. We look forward to welcome you back in the near future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Very nice and helpful staffs, also good location.

Posted Jan 4, 2018
On my second day in Fiji, I had a heat stroke by the hotel swimming pool and I had never had one before so my children and husband didn't know what to do. Straight away the hotel staff and General Manager came to help me. Not only did they stay by me until I was in a more stable condition but they continued to check on me and ask through my children to make sure I was okay. The hotel staff at Sofitel are extremely kind and respond very quickly to emergencies.
Comment from Hotel Management
Jan 7, 2018 by Sofitel Management , Hotel Management
Bula Judy Thank you for sharing your experience with us. I hope you are in good health now. We are happy to know that you were well looked after and cared for by all our staff and management. We look forward to seeing you back soon. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Nice resort, friendly staff and close to beach.

Posted Jan 3, 2018
We had wonderful time during our stay in the hotel, my kids love the food at the swimming pool cafe. Staff were friendly and helpful. We left our passports in the safe box after checked out, the staff kindly keep it for us for later collection, very impressed. Bula bus that running circles picking up passengers between surrounding hotels and Port Denarau can be very busy, we waited up to 30min for a bus, we recommend taxi can be cheaper and quicker for family. Overall, we had a great time in the hotel.
Comment from Hotel Management
Jan 4, 2018 by Sofitel Management , Hotel Management
Bula Amanda Thank you for sharing your experience with us. It is a pleasure to read that you had a wonderful family stay with our helpful and friendly staffs. We look forward to seeing you back soon. Vinaka
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Nice hotel

Posted Jan 3, 2018
Nice hotel, great staff the rooms need a update but was told by the manger this is about to happen over the next 6 months
Comment from Hotel Management
Jan 4, 2018 by Sofitel Management , Hotel Management
Bula Dean Thank you for you comments. We are happy to know that you had a good stay with our great staffs. Our major renovation plans are in progress for this year. Look forward to seeing you back. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane, australia

Beautiful resort with wonderful staff

Posted Jan 2, 2018
The resort is perfectly manicured with fantastic facilities, the lobby is stunning and overlooks the main pool area which is very large and has direct access to the beach. The restaurants are lovely as well as the bars. My favourite feature was the adults only beach club, the infinity pool is stunning with cabanas and lounges surrounding with a swim up bar, fantastic cocktails, amazing staff who make the experience extra special, they made our stay memorable. Especially jerry from the beach club who ensured we were always looked after, he was amazing. I highly recommend this resort.
Comment from Hotel Management
Jan 7, 2018 by Sofitel Management , Hotel Management
Bula Bianca Thank you for your feedback and the sharing the images. We are really happy to know that you had an enjoyable stay, amazing experience at Waitui with our amazing staffs who looked after you well. Look forward to welcome you back. Vinaka
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great fab people

Posted Dec 30, 2017
Am coming back loved it. People were great and loved the spa and pool area
Comment from Hotel Management
Dec 30, 2017 by Sofitel Management , Hotel Management
Bula Angela Thank you for your feedback. We are happy to know that you had loved your time with us and our staffs were great and well looked after you. We look forward to welcoming you back soon. Best regards
4 out of 5
by A verified traveler from Brisbane

Great pool for the kids!

Posted Dec 22, 2017
Pros: The pool was great for the kids and the Salt restaurant had great food.
Cons: The buffet dinner was a let down.
Location: The Sofitel has a range of activities you can do at the resort, the kids were unfortunately underwhelmed with the kids club. Port Denarau is nearby.
Our recent stay at the Sofitel was nice enough. The room was clean, but I booked the Luxury Famiky Room which is advertised on Expedia as having a King Size Bed. It does not. None of the family rooms have king sized beds I found out. This is a fault of Expedias, not Sofitel. But it didn’t help first impressions. The luxury family room suites simply also include a slight patio off the room. The pool was great for the kids and the slide was a big win. The restaurant Salt had great food and was positioned by the beach so it was lovely and relaxing. I recommend the steak sandwich and the nachos. The buffet dinner I found to be very disappointing. At almost a hundred Fijian dollars per adult I found the options for food very limited and quite bland in flavour.
Comment from Hotel Management
Dec 26, 2017 by Sofitel Management , Hotel Management
Bula Erin Thank you for sharing your experience with us. Please allow me to express my sincerest apologies for the let down of the dinner experience. I have passed your message to the Food & Beverage Director to action. However, we are to know that you had an enjoyable family stay with great food at Salt. We look forward to welcome back for another family holiday with us. Best wishes for 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from New zealand

Waitui beach club was just what we were looking fo

Posted Dec 18, 2017
The staff at waitui beach club were amazing. They were so friendly and helpful. We had such a relaxing break...just what we were wanting.
Comment from Hotel Management
Dec 19, 2017 by Sofitel Management , Hotel Management
Bula Gayleen Thank you for your comment. We are glad to know that you had a relaxing break with our friendly and helpful staff. We look forward to welcome you back in the near future. Vinaka