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Reviews of Kale Hotel

Kale Hotel
Kale Mh. Atatürk Cad. No:16, Denizli, Denizli

Reviews

6.0
Rating 10 - Excellent. 7 out of 96 reviews" "
Rating 8 - Good. 26 out of 96 reviews" "
Rating 6 - Okay. 32 out of 96 reviews" "
Rating 4 - Poor. 21 out of 96 reviews" "
Rating 2 - Terrible. 10 out of 96 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

naseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very pleasant and helpful
Stayed 2 nights in Oct 2022

10/10 Excellent

Pavel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Arrived and was spoken to rudely insisted on cash the room was absolutely terrible and as for the shower and bath area even air conditioning did not work properly though it was cheap it wasn't worth the money I left a day early
Stayed 3 nights in Aug 2020

8/10 Good

Muhammad Tukur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities and atmosphere are not great but the price and location are ideal.
Stayed 1 night in Oct 2019

8/10 Good

Chun Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good choice in Pamukkale
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Good location, quiet surrounding, free parking place.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and locally. Dirty and old bathroom
Stayed 1 night in Aug 2019

6/10 Okay

Krisjanis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good value for money
The hotel is located in a good place with the town entrance into Pamukkale area being quite close (500m, maybe). The place isn't fancy, but if you just need a place to spend the night and would like to save some money - it's a good option. However, a disappointing thing was that I did get charged 2x more than the booking showed. I hadn't printed out the booking confirmation and didn't have any wi-fi, so I wasn't completely sure. Noticed it only after I had left. Should have been more careful myself and maybe it wasn't intentional by the receptionists though.
Stayed 2 nights in Jun 2019

6/10 Okay

ian

Stayed 2 nights in Jun 2019
Response from Bekir on Jun 14, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Allah Ditta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Bekir on Jun 14, 2019
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and unpleasant owner, AVOID.
The advertised train station pick up does not exist, so I had to take a taxi. On arrival the owner was rude and dismissive. He sent for someone to help with language who was equally rude, accused me three times of having arrived by bus and only conceded when I showed the train ticket. They attempted to say that my booking was at a different place- not true. They attempted to blame the man at my previous stay who had only tried to help, for not having given me the information, when actually I did already know that the advertised transfer does not exist. They then refused to allow me to stay at the hotel and so I had to find somewhere else, where at least there was a decent welcome. I had only expected the hotel boss to acknowledge and apologize for the wrong information and perhaps offer some compensation. This is the only bad experience I have had on this 6week trip in Turkey or any previous visit. Pamukkale is full of hotels to suit all budgets, not all are online. Kale hotel and its rude and unpleasant owner should be avoided.
Stayed 1 night in Apr 2019
Response from Bekir on Jun 12, 2019
Hello there. When you contacted us, we told you that we do not have a free shuttle service from the train station. But you didn't want to understand. You had no right to ask for taxi fare from the hotel. The hotel authorities told you the situation. Despite that you are making bad comments about the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness
Location was great, but the hotel was more basic than what we expected. The staff was ok.
Stayed 1 night in Dec 2018

4/10 Poor

YOUNGSOO

not clean and not safety use toilets because not looked..
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok. It was a cheap room... so my expectations we not high at all but really.... get rid of your cleaner. Old fashioned doesn’t equate with dirty. Don’t mind old fashioned but I really hate dirty.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Budget friendly option
The staff is very friendly. It seems that they don't speak a whole lot of English (and we don't speak a lot of Turkish) but we managed. Our room was decent for the price we paid. Nothing too modern but that wasn't a problem for the couple of days we were there. I would've liked for it to be a little cleaner (there were some dirt stains on the sheets, bathroom and room were decently clean but not sparkling) but overall, a cheap place to stay in a great location (less than 5 minutes to the entrance of the travertines) with friendly staff.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BE CAREFUL for Female Travelers!
If there is -0 review. I will. To all travelers especially those Solo Female Traveller, please beware of this hotel! Yes, the hotel is close to the pamukkale thermal pool but the guy named Ali is not someone you can trust. I have experienced being harassed by him, like literally. For two weeks traveling in Turkey, I never thought I'd experience such situation in Denizli - Kale Hotel. So I was really scared that I have to call up my boyfriend and his friend (who is turkish but in Istanbul) - to my surprised they called the Army of police already and I was taken away (thanks God) and placed in a much safer place! Please beware and not deal with this hotel ever! Including the Pamukkaletravels! No one deserved to be in my situation that time. Safe trip and God bless guys!
Stayed 1 night in Dec 2017
Response from Kale otel on Feb 23, 2018
Hi from kale otel you are not staying the truth if you are not liar you can say the truth you told police take you and you were not safety in kale hotel then show documents when police take you should to give you documents. You are big liar and We will go to court We will take all your information from Expedia and we will go court because you are liar. And this review will be our proof.

10/10 Excellent

Anya and Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Get What You Pay For (and a pomegranate)
We weren't expecting much as we booked this hotel for £17 but it marginally exceeded our expectations. Staff were very friendly and the room had an amazing view of Pamukalle (and also the Soho fun pub opposite). The room had all the amenities in a basic form including a vintage TV, uniquely square bath and a functioning shower. The bed was cosy and included a mattress, pillows and ample bedding. Breakfast was eclectic and included a boiled egg, melon, borat, two kinds of cheese and a salad. As we left we were presented with a pomegranate each - an unexpected treat. Would recommend to anyone on a very tight budget who wishes to be within an athletic stones throw of a World Herirage Site

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, decent breakfast, but......
The location of the hotel is pretty good but the bed sheets were stained yellow so we slept in our clothes on top of the blankets. There was no shower curtain and the shower hose had a lot of holes in it so it leaked everywhere. We stayed for 2 nights but they did not clean our room. The breakfast was OK but the plum had ants crawling all over it.

8/10 Good

mehmet, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location , Friendly stuff
great price for the location. rooms have a/c shower, great breakfast. family owned and operated. very friendly and helpfull people.

4/10 Poor

Nathan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
My wife and I booked this pension because it was close to the travertines in Pamukkale and it was cheap. We were not expecting much with regards to the room or amenities but still managed to get less than expected. The information about our room said it would have a view of the travertines or mountain and would have air conditioning. We booked this room in February for our stay in August and when we arrived at the pension the clerk/owner looked surprised to see us. He told us that he did not have our booked room available and put us into a room with no air conditioning, two single beds and a view of the hotel's laundry. The outside temperature was in the high 30s and the room was even hotter. He was nice enough to offer a fan to which we said yes and he brought us an industrial (loud) fan. Sleep was minimal. The next day we saw an open room that did have an air conditioner and we asked to change but were told no because it was a triple room and worth more money...they never did offer to discount the room we were put into. When we told them that we would be leaving earlier than our booking had stated and would like some money back, they refused because of the commission they would have to pay to hotels.com. We were done with the hotel at that point and left that money behind. It was just nice to get away from a place where people stopped understanding english when a problem occurred. Sometimes when you go cheap you don't even get what you pay for.

6/10 Okay

X

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Real Opinion
There was no hot water when i was staying there, it was only luke warm, and in fall that isnt a good idea. Radiator not in use, but the give an air conditioner, still not a good idea for fall. But sine they provide two blankets it may cover up the fact that it is cold. Breakfast is fantastic! So filling that i didnt need to eat lunch! Since it is so near to the Pamukkale Park, u can just walk in less than 10 minutes, but from the bus station in Denzili you have to take a shuttle that is pretty cheap. Since im just a student the rates are affordable, and the stay was overall okay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Central location.
Kale Hotel is quite basic but well situated for the walk up the Travertines. Good breakfast & friendly owner.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very accomodating (and well-priced) hostel-style accomodation in Pammukale. I strongly recommend the hotel restaurant. It was delicious! The rooms were a bit cold, but the staff gave us an extra blanket (and we did go in winter, where we had trouble with consistent heating in multiple Asian-side hotels we stayed at throught Turkey.) Overall, a good budget accommodation in Pammukale and I would recommend it to other travelers looking in that price range.

8/10 Good

Ian, Kingston, Ontario, Canada

Liked: Cleanliness, staff & service
Excellent low cost hotel near historic Hierapolis
This is an ultra cheap guest house, but the staff were very pleasant and it was close to all the action in Pamukkale. Of course, for the very cheap price you should not expect a modern bathroom and a large room. However, we did get free wifi, good English at the desk, and we had the sense to try the restaurant (or my twin brother did and I joined him!) and got one of the best (and cheapest) Turkish meals during our nine day stay in Turkey. So expect basic accommodation, but outstanding value for money.

10/10 Excellent

Cem, Ankara

Liked: Cleanliness, staff & service
Very good
old hotel, but perfect choice

6/10 Okay

Verified traveler

Liked: Staff & service
Não havia água quente e nem cobertas grossas, fazia muito frio e o aquecedor nem funcionava, a internet também não era boa. Mas fui bem atendida pela recepcionista.
Stayed 2 nights in Oct 2022

10/10 Excellent

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Dani

Stayed 1 night in Jul 2022

2/10 Terrible

Osman

Stayed 1 night in Sep 2021

4/10 Poor

Maria Cecilia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

taku, sapporo

予約サイトの評価が悪いので覚悟して行ったが、確かに全体的にユルイと言うかおざなりな雰囲気ではあるものの、特に不快な点は無かった。 ワイワイ騒ぎたい欧米人にとって最悪の宿といった評価なのかもしれない。
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
とても寒い中空調がなく、毛布が薄かったのは頂けない
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Cet hotel se trouve à proximité du parc naturel où l'on peut observer la " forteresse de coton " (5min à pieds). Le petit moins est dans la salle de bain ... l'eau y est tiede pas vraiment chaude.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Pensión con buen desayuno de pago (20Lt por person
Nos hemos alojado en Kale Hotel durante 4 días, es una pensión gestionada por una familia que vive allí, te ofrecen un desayuno bastante completo y recomendable. Con respecto a la habitación la tele no funcionaba, solo se veía un canal y mal, el baño en la noche daba mal olor por lo que había que dejar la puerta cerrada, la bañera es minúscula y no tiene cortina (muy difícil no mojar todo), las toallas nunca nos las cambiaron ni hicieron la habitación en 4 días que nos hospedamos y el secador de pelo tampoco funcionaba. En el lado bueno te alojas en la misma entrada de la montaña de Pamukkale y por las mañanas desde la ventana vez los globos y parapentes delante de los travertines, muy bonitas las vistas
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

낡고 여인숙 분위기. 위치는 좋음
Stayed 1 night in Sep 2019

4/10 Poor

Roxane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très décevant !
Acceuil inexistant La chambre est défraîchie et la salle de bain salle et mal équipée Nous n’avons pas eu d’eau chaude.
Stayed 1 night in Sep 2019

2/10 Terrible

Ayse Gül

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok kötü
Odalar çok berbat. Tuvalet kokusundan durulmuyor zaten küçücük oda. Herşey eski. Tek iyi olan direk pamukkalenin karşısında olması mevki olarak onun dışında berbat
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really dirty. It's really close to Hierapolis site
Stayed 2 nights in Sep 2019

6/10 Okay

Alice

Disliked: Property conditions & facilities, room comfort
Basic
Molto basic ma vicinissima alla zona da visitare quindi comoda per una/ due notti
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok pis ve konumu iyi otel
Otel çok eski ve çok pis. Temizlik için Odaları tel süpürge ile temizliyorlar. Silme hiç yok, perdeler halılar,oda toz içindeydi. Saç kurutma makinası çalışmıyor, kablosu bile kopuktu. Klimayı açamadık bile toz üflüyor. Banyoda çok kirliydi. Havlular ve çarşaflar aynı şekilde kötüydü. Sadece konumu çok iyi, travertenlere 5 dakika yürüme mesafesindeydi.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Las habitaciones son muy pequeñas, en la que nosotros estuvimos no tenía aire acondicionado y el ventilador hacía mucho ruido. El wifi no iba bien. La mujer que nos atendió, muy amable.
Stayed 1 night in Aug 2019
Response from Bekir on Aug 17, 2019
When you see the room the room is too small could you give us another room so you did not contact the reception. you could also share this with the reception for WiFi.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otelin fiyatı düşük olduğu için giderken beklentimiz zaten düşüktü ancak bu kadar pis olacağını hiç tahmin etmemiştik. Banyo korkunç kirliydi. Otel eski olabilir, uygun fiyatlı olabilir ama bütün bunlar pis olmak için sebep değil. Ayrıca internette, ücretsiz otopark var deniliyor ancak gittiğinizde otopark olarak otelin önündeki sokak gösteriliyor. Kısacası alınacak bir yer değil.
Stayed 1 night in Jul 2019
Response from Bekir on Aug 15, 2019
Merhaba odanın pis olduğunu resepsiyon İle paylaştınız mı. Eğer oda pis ise otelde neden kaldınız.Odanın pis olduğunu söyleyip otelde kalmayabilirdiniz. Otelimiz hergün genel temizlik yapılmaktadır. Odalar eski olabilir ama temizliğe özen gösteriyoruz.

8/10 Good

Jaewoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
싸고 경치좋은 칼레입니다
203호 경치가 아주 좋습니다. 도미토리 아닌 방 묶으실려면 203호 달라고하세요. 근데 음식은 ㅂ ㅕㄹ루 입니다요 ㅎㅎ 한국음식 맛있다는 식당글보고 시켰는데 진짜 ㅂㅕㄹ루임 ㅋㅋㅋ
Stayed 1 night in Jul 2019

8/10 Good

Andrey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Muzaffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika
Stayed 1 night in Jul 2019