2 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Polat Thermal Hotel

5 out of 5
Polat Thermal Hotel
Karahayit Mevkii, Denizli, Denizli

Reviews

5.6
Rating 10 - Excellent. 3 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 9 out of 32 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

7.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023
Response from Marketing Department on Oct 8, 2023
Dear guest,First of all, we thank you for choosing, evaluating and writing a comment for Polat Thermal Hotel. Your evaluation is very important for us to improve our service quality. We will inform the related department urgently about the unpleasent issues you mentioned in your comment. As a Polat Thermal Hotel, we will make sure that you will have a enjoyable holiday next time. Thank you for choosing us.Best Regards,Marketing Department

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023
Response from Marketing Department on Oct 8, 2023
Dear guest,First of all, we thank you for choosing, evaluating and writing a comment for Polat Thermal Hotel. It is very important for us that you enjoyed your stay in our hotel. Our main aim is always to give you a better service. We will be very happy to see you again in Polat Thermal Hotel. Best Regards,Marketing Department

8/10 Good

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022

10/10 Excellent

Vadim

Stayed 1 night in Feb 2022
Response from polat thermal hotel on Mar 1, 2022
Dear Vadim; Thank you for sharing your kind comment about our service and staff with us here. We are happy that you came back from your holiday with good memories, we wish you healthy and happy days with the hope of seeing you with us again as soon as possible. Regards,

8/10 Good

Luay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from polat thermal hotel on Jan 20, 2022
Değerli Misafirimiz ; Öncelikle yorum yazarak otelimize göstermiş olduğunuz nazik ilgi için teşekkür ederiz. Beklentilerinizi karşılayabilmiş ve sizlere güzel bir konaklama deneyimi yaşatabilmiş olmaktan mutlu olduğumuzu bilmenizi ister Polat Thermal Hotel ailesi olarak sizlerle tekrar görüşmek dileğiyle

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool thermal pool, excellent food!
Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021
Response from polat thermal hotel on Dec 23, 2021
Değerli Misafirimiz, Temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek için elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz. Saygılarımızla,

10/10 Excellent

Shailesh, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellent
Beautiful sea view property, close to all restaurants.
Response from Polat Thermal Hotel on Dec 19, 2015
Dear guest, We thank you :) Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
:)
Response from Polat Thermal Hotel on Dec 19, 2015
Dear guest, We thank you :) See you, sincerely

4/10 Poor

Q.E., California

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby, a little creepy
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.

6/10 Okay

louise, california

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs renovation
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Ac not working in any room in May, tons of mosquit
no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Response from Marketing&Sales Specialist on May 25, 2015
Dear Guest, First of all thank you for taking the time to share your experiences in Polat Thermal Hotel. Within the framework of Parker's quality, guest satisfaction is our goal maximizing level, taking shape in the light of the thought of you. Dear opinions, towards achieving the excellence in service, we provide a great motivator to. Pesticides have increased.You Polat Thermal Hotel in the near future we would like to appear great pleasure to welcome you again. Sincerely, Polat Thermal Hotel

4/10 Poor

Amanzeb, Dubai

Liked: Cleanliness
Disliked: Staff & service, room comfort
Off season
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Response from Polat Thermal Hotel on Apr 11, 2015
Dear Sir/Madam, We are glad to receive a comment from you and we will consider all the comments we received to give a better service to our customers. In a regular basis we give training to our staffs. We apologize for our staffs. Yours sincerely, Polat Thermal Hotel

4/10 Poor

James, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank god there are beautiful things to see nearby
After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.

6/10 Okay

Jack, Planet Earth

Liked: Cleanliness, staff & service, room comfort
Ok. Needs a few improvements.
Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain

2/10 Terrible

jose, miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The no star 5 star hotel
The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.

6/10 Okay

Gülsen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda temizliği hiç iyi değil
Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023

8/10 Good

Orhan Zeki

Stayed 1 night in Apr 2023
Response from Müşteri İlişkileri Departmanı on Jun 17, 2023
Öncelikle Polat Thermal Hotel’i seçtiğiniz, değerlendirdiğiniz ve kıymetli yorumunuzu paylaştığınız için çok teşekkür ederiz. Siz değerli misafirimizi tekrar ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Sevgi ve Saygılarımızla,Müşteri İlişkileri Departmanı

8/10 Good

Barbara

Traveled with group
Liked: Staff & service
Nettes und freundliches Personal an der Rezeption

2/10 Terrible

Ercüment

Stayed 1 night in Mar 2022
Response from polat thermal hotel on Mar 23, 2022
Değerli Misafirimiz Polat Thermal Hotel olarak temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek için elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz. En kısa zamanda yeniden sizleri otellerimizde ağırlamak umuduyla saygılarımızı sunarız. Saygılarımızla,

6/10 Okay

Khadouja

Traveled with family
Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021

6/10 Okay

MEHMET TURGAY, İstanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappoinment
I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.

6/10 Okay

Verified traveler

2/10 Terrible

Okan, Antalya/Kaş

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbat, Berbat
Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.

2/10 Terrible

Paula, mx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible el hotel para el costo y el lugar
El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
温泉は最高
温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。
Response from Polat Thermal Hotel on Apr 11, 2015
Dear Sir/Madam, We are glad to receive a comment from you. We are very happy you to enjoy our thermal water in the hotel. The comments you made about the rooms will be considered to give a better services to our guests. Yours sincerely; Polat Thermal Hotel

4/10 Poor

koichi, 日本

Disliked: Cleanliness, property conditions & facilities, room comfort
残念でした
ホテルの方の対応はよかったのですが、施設が古く、不衛生です。特に温泉はひどく、垢が浮いていました。残念なのは朝食です。種類も少なく、素っ気ない味でした。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food service is really poor and has bad quality. I have changed my room 3 times because of air conditions at rooms are not working properly and most of rooms are not clean and it stinks. not recommended!
Response from Polat Thermal Hotel on Dec 19, 2015
Our esteemed guest, the first happy days Polat Thermal Hotel We have enjoyed your stay we upset I wish they had stayed at the hotel in the process that we have the opportunity for dialogue We understand fully the problems Sincerely

2/10 Terrible

Flo, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel of my life
That hotel deserves a minus 5 stars! Everything is terrible. Hotel reps are untrained, don t know basics information (taxis fares, Pamukkale opening hours). Thermal bath are dangerous and dirty. Plus rooms are old and stincky. At least night buffet was ok. Still never go there, you are warned....
Response from Polat Thermal Hotel on Dec 19, 2015
Dear guest, First, we wish happy days as Polat Thermal Hotel. Guest satisfaction is very important to us. We see this time that have not succeeded. We understand that you are faced with serious problems. I wish this when staying at the hotel if you had shared with us. Very confused and sorry. Sincerely

6/10 Okay

건발짐 염소, 부산

Liked: Property conditions & facilities
Disliked: Cleanliness
Pamukkale에서 차로 5~10분 거리인게 불편하지만...
호텔 규모있고 수영장 온천 무료로 이용할 수 있으며 넓은 호텔 요금에 저녁 아침 식사가 포함된건 좋지만 욕실 등의 청결도가 떨어지고 파묵칼레까지 거리가 있어 이동이 어려운 점이 단점임

8/10 Good

Y.K, Germany

Liked: Staff & service, property conditions & facilities
快適な施設
温泉施設が外と中にあり、遅くまで入れるのと、トルコ式ハマムやサウナ、プールも充実しており、快適に過ごせました。　パムッカレ北門までは歩いても20分位で、乗り合いバスなら南門まで連れて行ってもらえます。