Ratings based on 7 Verified Reviews

4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Milton Keynes

Lovely ykSetting

Posted Aug 23, 2016
Pros: Staff tried to be helpful at all times
Cons: Less large parties
Location: Close to Hierapolis and Pamukkale which are both well work seeing. The spring water is lovely to paddle in but a little slippery in places.
Setting was beautiful. Hotel clean and tidy. Rooms lovely. Staff did not speak a lot of English but tried hard. Ayla Civos went the extra mile to be helpful to us and ensured we had a good stay. On the down side there were a couple of large parties in the hotel for a few days which made it busy. There was also a wedding over three nights which was very noisy. On the whole I would recommend.
Comment from Hotel Management
Aug 27, 2016 by General Manager İsmail Aksoy, Hotel Management
Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very glad to hear that you enjoyed your stay with us. We would like to have you here as a our guest again soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

excellent resort hotel

Posted Aug 12, 2016
It is worth every dollar, actually exceeds your expectation.
Comment from Hotel Management
Aug 18, 2016 by General Manager İsmail Aksoy, Hotel Management
Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are very glad to hear that you enjoyed your stay. We would like to have you here as a our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Hotel has very nice amenities

Posted Jul 19, 2016
- A nice hotel with resort qualities and nice amenities. - Located within less 5 minute drive to Hierapolis and the tavertines of Pamulkkale. - Clean and comfortable rooms.
Comment from Hotel Management
by General Manager İsmail Aksoy, Hotel Management
Dear Guest Thank you very much for your stay at Richmond Pamukkaler Thermal and taking time to share your recent experience about your stay. We would like to see you again at Richmond Pamukkale Thermal soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from turkey

Posted Jul 9, 2016
Nice and family friendly hotel.Food are good. The only oroblem is you should oay for any drink except beverages at meal.
Comment from Hotel Management
by General Manager İsmail Aksoy, Hotel Management
Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are glad to hear that you enjoyed your stay with us. We would like to see you again at Richmond Pamukkale Thermal soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Really it is very nice hotel and comfortable

Posted Jun 3, 2016
I have only one note to be mentioned for the sake of the hotel which is must declare the service to guests when provided in reustrant in either dinning or breakfast if it extra or not For example when the waiter asks what you want to drink and the guest says fruit juice please he does not say this is an extra but sign him on invoice without any explanations later the guest will discover it in checkout and he must pay
Comment from Hotel Management
Jun 7, 2016 by İsmail Aksoy, Hotel Management
Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are pleased to hear that you enjoyed your stay with us. I would like to explain your mentioning about drink, when you come to the our hotel and while you doing your check-in our receptionist are giving a information about extras maybe we missed this time sorry about that, we will be more responsive for it. We would like to see you again at Richmond Pamukkale Thermal Hotel soon. Best Regards General Manager İsmail Aksoy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2016
It was a friendly environment and sanitation is very important for them. Foods, beds, pools, music,dance, and services were perfect. I had a great time and I am excited to go there for the next time.
Comment from Hotel Management
May 15, 2016 by İsmail Aksoy General Manager , Hotel Management
Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and your kind feedback. We are very glad to learn that you enjoyed your stay with us. Also l would love to thank you for your nice mentioning about our location, cleanliness, food, pool... We will be so happy to see you at Richmond Pamukkale Thermal Hotel soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from イスタンブール

石灰棚に近く静かなホテル

Posted Jul 10, 2016
石灰棚に近く静かなホテルで、温泉施設が嬉しい。野外プールも楽しめて大変リラックスできました。部屋もきれいで良かったです。
Comment from Hotel Management
by General Manager İsmail Aksoy, Hotel Management
Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay and our services. It is our priority to ensure that all our guests satisfied with their stay at our property. We will be glad to see you and give you the best services again at Richmond Pamukkale Thermal. Best Regards