Ratings based on 338 Verified Reviews

3.8 out of 5
84% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 2, 2019
Horrible food at the restaurant. Took two days to talk to a manager to get 50% off food that wasn’t eatable.
Comment from Hotel Management
Jan 9, 2019 by Putu Karniti, Hotel Management
Thank you for your comment, really sorry for uncomfortable services, we will improve and hope can served you better in near future.
4 out of 5
by A verified traveler from Lakes Entrance

Posted Aug 26, 2018 on Hotels
A lovely facility with beautiful gardens and friendly staff. Just watch out for the lady pushing to give you a massage, she can be quite in your face about it. Otherwise the rest of the staff were all lovely. Short walk to the beach, very comfortable accommodation, the biggest bed we’ve ever seen and a beautiful pool
Comment from Hotel Management
Aug 27, 2018 by Putu Karniti, Hotel Management
Thank you and we are looking forward to see you in near future.
4 out of 5
by A verified traveler

Posted Jun 18, 2018 on Hotels
Comment from Hotel Management
Jun 19, 2018 by Putu Karniti, Hotel Management
Thank you for staying with us and see you in near future
5 out of 5
by A verified traveler

Posted May 2, 2018 on Hotels
Amazing place
Comment from Hotel Management
May 7, 2018 by Putu Karniti, Hotel Management
Thank you and looking forward to serve you in near future
4 out of 5
by Ivan

First Stay at a Sanur Area hotel.

Posted Jun 21, 2017 on Hotels
It was the price we paid for. Not high class. Not low class. Could have been better equipped, but adequate. Meals could have been more varied, but adequate - just don't stay there for too many days. Was given an 'upgraded' room when we asked for a king-sized bed, but it was on the 2nd floor (think long flight of steps - no lift - knee problem) and there was not internet access there. So asked to changed back to a ground floor room where we were originally given. Internet yes - limited. Room quite dim and no kettle for boiling water, but as I said, adequate.
Comment from Hotel Management
Feb 11, 2019 by Sulistyani , Hotel Management
Thank you and looking forward to serve you in near future
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Hotel in a quiet area

Posted Jun 5, 2017
Pros: The hotel is quiet, a few minutes from where the boats leave for Lembogan Island, with a few restaurants in walking distance.
Cons: The staff need to pay more attention to people's booking requests.
Location: There is a supermarket/money exchange on the corner of the lane. Sitting on the beach watching the boats load and unload is fascinating.
This is our second time at the Mentari Sanur and we are not sure if we would stay there again. Once again, the staff accepted a booking for a double room and then only had a twin available. Very embarrassing as we were travelling with friends on their first visit to Bali and the same thing happened to them. The hot water in our room wasn't working and couldn't be repaired.
Comment from Hotel Management
Feb 11, 2019 by Sulistyani, Hotel Management
Thank you for your comment looking forward to see you in near future
5 out of 5
by A verified traveler

Posted May 24, 2017 on Hotels
Comment from Hotel Management
Feb 11, 2019 by Sulistyani , Hotel Management
Thank you
5 out of 5
by Teresa from Sydney

Will be back!

Posted May 13, 2017 on Hotels
Just as good as the last time...awesome people, very accommodating. ..close to everything we need. good airconditioning clean rooms .....great place overall. ..we will stay there again.
Comment from Hotel Management
Feb 11, 2019 by Sulistyani , Hotel Management
Thank you, see you in near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Aus

Beautiful

Posted Mar 19, 2017
The hotel setting is beautiful, lovely gardens, pool and rooms were clean. Staff friendly. Would definitely stay there again.
Comment from Hotel Management
Feb 11, 2019 by Sulistyani , Hotel Management
Thank you for your comment, looking forward to see you again
5 out of 5
by A verified traveler from 10/10

Great place!

Posted Dec 12, 2016 on Hotels
I enjoyed the whole time I was there...