Ratings based on 433 Verified Reviews

4.4 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Netherlands

Spacious but quiet resort right on the beach.

Posted Apr 20, 2018
I had a great stay at Puri, 6 days of swimming, biking and relaxing. Good spa facility with 50% discount for guests. Very friendly staff. Would go there agin. Feels very homely. Good restaurants and walkpath along beachfront. Wifi was on and off
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach.

Posted Apr 16, 2018
Hotel was nice. Had to keep going back and fourth to reception because cards to room door wouldnt work. Welcome drink delicious. Hotel is in a great location. Room had a moldy duwey smell to it. Room was tidy up each day. But not cleaned cleaned or restocked. Hotel staff lovely and polite. I would go back
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Relaxing getaway

Posted Apr 15, 2018
This is the second visit to Puri Santrian and it was wonderful.. organised, welcoming and beautiful. All our holiday needs were met... cool pools, clean (ish) beach, activities and access to loads of shops/ restaurants comfortable beds and decadent breakfasts! some water issues which were fixed quickly but I cannot fault the team and the hotel. Very nice!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Stunning hotel great location

Posted Apr 10, 2018
Beautiful hotel, helpful staff and gorgeous restaurants within the property. Close to external restaurants which are walking distance and the beach!
Comment from Hotel Management
Apr 10, 2018 by Agung, Hotel Management
Dear Mr./Ms. Gabby Warmest Greetings from Puri Santrian Thank you very much for staying and spending your holiday with us at Puri Santrian a beach Resort and Spa. We hope you enjoyed our service, facilities, ambiance, and experienced the best within Bali and Puri Santrian. We would be glad to welcome you again on the other period. Thank you
3 out of 5
by A verified traveler from Canada

Sleepless in Bali

Posted Apr 8, 2018
This hotel has beautiful grounds and most of the staff were really pleasant and helpful. The room was nice, but nothing special and could use a bit of a TLC. The pool lounges were really nice , but impossible to get one as people “save” them all day and the staff really didn’t enforce the 30 minute no show rule. Bali is quite hot in March/ April and the A/C stopped working for 2 nights, we had a hard time sleeping. Staff wouldn’t help and do we felt unimportant on such a special vacation. Step up your service Puri Santrian, you have a gorgeous place, but your customer service is not that good.
Comment from Hotel Management
Apr 9, 2018 by Agung, Hotel Management
Dear Mr./Ms. Cheryl Warmest Greetings from Puri Santrian Thank you very much for staying and spending your holiday with us at Puri Santrian a beach Resort and Spa. We hope you enjoyed our service, facilities, ambiance, and experienced the best within Bali and Puri Santrian. We would be glad to welcome you again on the other period. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2018
Lovely Balinese style hotel. Wonderful grounds. Small details/furnishings/equipment needed some attention. (Our aircon was broken, dropping significant amounts of water and noisy on our last evening). Would still come back in a heart beat. Exceptional service. Beautiful beachside view.
Comment from Hotel Management
Mar 30, 2018 by Agung, Hotel Management
Dear Sir/Madam Warmest Greetings from Puri Santrian Thank you very much for staying and spending your holiday with us at Puri Santrian a beach Resort and Spa. We hope you enjoyed our service, facilities, ambiance, and experienced the best within Bali and Puri Santrian. We would be glad to welcome you again on the other period. Thank you
3 out of 5
by A verified traveler from Geraldton WA

older hotel

Posted Mar 20, 2018
Pros: location
Cons: needs a face lift
had some issues with the room emailed them privately but have had no response which is a bit disappointing
Comment from Hotel Management
Mar 21, 2018 by Agung, Hotel Management
Dear Mr./Ms. Colin Warmest Greetings from Puri Santrian Thank you very much for staying and spending your holiday with us at Puri Santrian a beach Resort and Spa. We hope you enjoyed our service, facilities, ambiance, and experienced the best within Bali and Puri Santrian. We would be glad to welcome you again on the other period. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Large hotel in a great spot

Posted Mar 5, 2018
Pros: The grounds and gardens were the highlight.
Cons: Not much beach area left as it's all covered in restaurants.
Location: Plenty of acces to shops and good restaurants all within walking distance
Very nice hotel with not a lot to complain about. The only issue is that they have built a lot of infrastructure over what was the beach area so if you like to lounge at the beach you are fairly restricted.
Comment from Hotel Management
Mar 6, 2018 by Agung, Hotel Management
Dear Mr. Peter Warmest Greeting from Puri Santrian Thank you very much for your choosing our lovely resort to spend you holiday in Bali. We look forward to see you again in our resort. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from bristol, uk

Gorgeous, loved it.

Posted Mar 4, 2018
Room, breakfast, pools, ambience, loved it all. Would definitely recommend puri santrian deluxe rooms
Comment from Hotel Management
Mar 18, 2018 by Agung, Hotel Management
Ms. Karen Warmest Greeting from Puri Santrian Thank you very much for your choosing our lovely resort to spend you holiday in Bali. We look forward to see you again in our resort. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great pools and beach access

Posted Feb 18, 2018
Although the room was outdated, specifically the bathroom (this was after the hotel provided a change from the original room that was in no way a 4 star room), the hotel grounds are beautiful. It is located along a 10 km boardwalk and easy walk to many great restaurants on that are lined along Sanur beach. Most recommended is the hotel's spa - it was incredible!
Comment from Hotel Management
Mar 6, 2018 by Agung, Hotel Management
Dear Ms. Shelley Warmest Greeting from Puri Santrian Thank you very much for your choosing our lovely resort to spend you holiday in Bali. We look forward to see you again in our resort. Thank you