Overview of Santosa City Hotel

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Guest reviews

4.0 / 5Very Good
11 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning



Popular LocationSanur Beach6 min drive
Popular LocationEat Street9 min drive
Popular LocationSeminyak Square10 min drive
AirportDenpasar (DPS-Ngurah Rai Intl.)14 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

    About this area


    Located in Denpasar, Santosa City Hotel is near the beach. Eat Street and Kuta Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Sanur Beach and Double Six Beach. Waterbom Bali and Bali Bird Park are not to be missed.

    Popular Location

    What's nearby

    • Sanur Beach - 6 min drive
    • Eat Street - 9 min drive
    • Double Six Beach - 9 min drive
    • Legian Beach - 10 min drive
    • Seminyak Square - 10 min drive

    Getting around

    • Denpasar (DPS-Ngurah Rai Intl.) - 14 min drive

    About this property

    Santosa City Hotel

    3-star hotel near Puputan Badung Square
    Along with a restaurant, this hotel has an outdoor pool and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All rooms are soundproofed and offer free WiFi and free bottled water. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find hydromassage showerheads and showers.
    Santosa City Hotel offers 30 air-conditioned accommodations with complimentary bottled water. Flat-screen televisions come with cable channels and pay movies.
    Bathrooms include showers with hydromassage showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2016.
    Recreational amenities at the hotel include an outdoor pool.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking

    Food and drink

    1 restaurant

    Things to do

    Outdoor pool

    Family friendly

    Dry cleaning service
    Laundry facilities
    Outdoor pool
    Soundproofed rooms

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken


    Business services

    1 meeting room
    Conference space (872 square feet)


    Designated smoking areas (fines apply)

    Room amenities


    Air conditioning


    Hydromassage showerhead


    Cable channels
    Flat-screen TV
    Pay movies

    Food and drink

    Free bottled water





    Check-in between 2 PM - midnight
    Minimum check-in age - 15


    Check-out before noon

    Special check-in instructions

    • This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

    Renovations and closures

    In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.


    • No pets or service animals allowed

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are not available.

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    We should mention

    No pets and no service animals are allowed at this property.

    Property is also known as

    • Santosa City
    • Santosa City Denpasar
    • ZUZU Santosa City Hotel
    • Santosa City Hotel Denpasar
    • Santosa City Hotel Hotel
    • Santosa City Hotel Denpasar
    • Santosa City Hotel Hotel Denpasar
    • Santosa City Hotel Hotel
    • Santosa City Hotel Denpasar
    • ZUZU Santosa City Hotel
    • Santosa City Hotel Denpasar
    • Santosa City Hotel Hotel Denpasar
    All reviews

    Frequently asked questions

    Guest reviews


    Very Good

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff was very friendly and helpful. The room was good. Location easy to access..

    Stayed 1 night in Nov 2018

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Really liked the place, is in a good position close to restaurants, malls, banks, etc. the staff was incredible friendly.

    Stayed 1 night in Oct 2018

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Convenient place in a nice part of Denpasar. Quiet hotel, simple and practical

    Stayed 1 night in May 2018

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Stayed 5 nights in May 2018


    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    What a dump

    What a dump. The room was filthy. In very poor state of repair. The staff do not answer phone calls. Breakfast was presented to the room by staff loudly ringing the doorbell at 7am and consisted of a hard boiled egg and 2 slices of white bread which we politely refused, especially as we were hoping to sleep in. The difference between the photos on hotels.com and reality is about 10 years of zero maintenance. Do not stay here.