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Reviews of Best Western Plus Lake Dallas Inn & Suites

2.5 out of 5
Best Western Plus Lake Dallas Inn & Suites
305 Swisher Rd, Lake Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

DUONIU

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities are old and shabby, and the room has a strong smell of spices, which makes it impossible to rest.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear DUONIU,We're sorry to hear about your experience. Please accept our apologies for any inconvenience caused by the condition of our facilities and the smell in your room. Your feedback is important to us, and we'll work diligently to address these issues to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Ruby, maud

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in went smooth. The facility was clean and smelled nice. They had food selections close by.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay and staff were fantastic, breakfast was bad
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Apr 13, 2024
Dear Janet,Thank you for your feedback. We're glad to hear that you found your stay enjoyable and our staff fantastic. However, we apologize that the breakfast did not meet your expectations. Your comments are valuable to us, and we will work to improve the breakfast experience for our guests. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible room , accessible toilet, accessible sink, bathtub not accessible at all
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management was great
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers are friendly
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Mar 5, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

KalyanSai

Liked: Cleanliness, staff & service, property conditions & facilities
This is by far the best property I have stayed in ✌
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Katie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Jon

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was loud and hard to sleep.
Stayed 5 nights in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Thank you for your stay. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we will move you to another room on your next visit. We hope to serve you better next time.

6/10 Okay

Cheri, Palestine

Traveled with family
Liked: Staff & service, amenities
The TV didn’t work. Asked at front desk. Did what they suggested but still didn’t work. Frustrating
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Anetra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will absolutely be staying here again!!!
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Anton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

STACIE, harker Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and comfortable rooms. Nice breakfast.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel
Nice clean rooms, comfortable bed, and heater worked good. Water pressure wasn't the greatest, but worked well enough
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 12, 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Jasmine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk lady is an absolute gem of a human. Housekeeping was kind too. Loved the fancy coffee machine. That was a nice and unexpected touch
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 12, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you enjoyed our services. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Doctor

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Wesley

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 27, 2023
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Sofia

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Debbie

Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Geremey

Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Friendly check in. Warm and welcoming lobby. Nice rooms!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk helped me at discharge with 2 yr old GS. Went to my car. Very friendly and sweet..
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Kenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY clean and seemed to be a modern property. Excellent staff.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

PAUL, Lake Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. We never could figure out the cable TV. Some sort of guide to show local station would have been helpful.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Kenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

terry, baytown

Liked: Cleanliness, staff & service
The hotel was clean. The staff was nice, but needed some repairs/ maintenance.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in Lake Dallas
This was a brief stop over. Great staff ..Served my purpose
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very comfortable and clean. It is obvious there has been a recent renovation. Beds were very comfortable. Bathroom was very clean. Easy access to the highway. Halfway between North Dallas and Denton. Traveling for a conference. Would definitely stay again.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this property again.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 9, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BreaKfast needs to be little better. Eggs and sausage are cold. Dry Last couple times and looks like they mixed boiled eggs in with scrambled .. you could see and the green yolks..
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 9, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jerry

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jerry

Stayed 4 nights in Oct 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff meets and greets you like you have been there hundreds of times..
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is always friendly and helpful! My 3rd stay at this property.....I will return! :)
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower stall creaked like you were going through the floor… inadequate support.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.