Ratings based on 727 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Oklahoma

Very Disappointed.

Posted Apr 23, 2018
Pros: Breakfast was good.
Cons: See comments about the experience. There is no substitute for inspection.
Location: Close to my meeting sites and shopping.
Stayed here before and loved it so I booked again in spite of the price being much higher than its competition. This time, the shower did not work. I have dealt with small inconveniences before. That's just part of travel, but how do you declare a room clean and ready to be occupied and not know that the shower does not work. It's not like the shower feature did not work. There was no tub option. This was only a shower and it didn't work. How do you miss this when you rent a room? It took a few hours but it was repaired. I chose this room for my wife. She really enjoyed our previous stay and I thought it worth the money to get it again. I had Friday evening meetings and meetings all day Saturday. I am comfortable with my wife enjoying the room while I am away but not at all comfortable with people in and out of the room, especially at night. I had great expectations and you destroyed them. Not a good stay. We did get a sorry about all that when we left. Not a good stay.
Comment from Hotel Management
Apr 24, 2018 by Chaunee T., Hotel Management
Thomas, On behalf of the hotel we apologize for not meeting your expectations and appreciate you letting us know about the issues you encountered with your shower during your stay. Providing us with this feedback gives us an opportunity to address the issue with our staff and ensure it does not happen again in the future. Our walk-in showers are something we are very proud of and want every guest to be able to comfortably enjoy. We would like to thank you again for your feedback and hope you will give us another chance exceed Premier expectations for you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City Kansas

Very nice place

Posted Apr 15, 2018
Attended a family wedding in Denton last week. The hotel was fabulous, clean large comfortable room. Great breakfast which included eggs, bacon, biscuits and gravy, and someone there to fix your omelet of choice. Best hotel I have stayed at in a long time.
Comment from Hotel Management
Apr 17, 2018 by Chaunee T., Hotel Management
Barry, Thank you for letting us know what you thought about our rooms and complementary breakfast. Each one of our rooms are considered to be junior suites and provide extra room. Our made to order omelets are an iconic portion of our breakfast offered.
5 out of 5
Recommended
for Everyone
by A verified traveler from calvin, ok

Posted Apr 10, 2018
It was very nice and relaxing. The room was clean and the bed was fresh.
Comment from Hotel Management
Apr 11, 2018 by Chaunee T., Hotel Management
Valued Guest, We appreciate you letting us know how much you enjoyed your stay and the room. We work hard to ensure the rooms are in top condition. Hopefully, we will see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2018
So nice! Everything was clean and felt as if I was staying first class!
Comment from Hotel Management
Apr 11, 2018 by Chaunee T., Hotel Management
Sara, We do our best to provide Premier service to each guest. Thank you so much for letting us know how much you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, very clean, beautiful.

Posted Apr 1, 2018
This hotel should be rated higher. Absolutely gorgeous, comfortable and the size is quite generous.... So happy I picked this one...
Comment from Hotel Management
Apr 7, 2018 by Chaunee T., Hotel Management
Cristi, We really appreciate your feedback regarding your stay. We do pride ourselves on having oversized rooms. We are very happy you chose to stay with us as well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 29, 2018
Great locaton. Easy access to the freeway. Lobby clean and friendly service
Comment from Hotel Management
Apr 7, 2018 by Chaunee T., Hotel Management
Valued Guest, Thank you for letting us know how your stay went. We are lucky to have such easy access to the highway and coming soon directly across the highway is a Buc-ee's we are extremely excited for that being easily accessed from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2018
Friendly staff, clean room, and comfortable accommodations. Soecifically the breakfast was amazing. The had someone making fresh omelettes! You can also make your own waffles in the shape of TX. The lounge was a great place to relax and unwind. We enjoyed our stay.
Comment from Hotel Management
Mar 29, 2018 by Chaunee T., Hotel Management
Valued Guest, Thank you so much for letting us know how much you enjoyed your stay with us. Texans are very proud of our state, we are so proud to offer the Texas-sized waffle. The omelets are a personal favorite of my own we recently added spinach to our fresh ingredients. Thank you again for letting us know how much you enjoyed your stay we hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

I'll be back!

Posted Mar 26, 2018
I enjoyed my stay! The rooms were clean and the shower was amazing!
Comment from Hotel Management
Mar 27, 2018 by Chaunee T., Hotel Management
Valued Guest, Thank you so much for taking the time to let us know how much you enjoyed your recent stay. We pride ourselves on our walk-in showers and extra jets in all of our King rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, TX

Posted Mar 19, 2018
Our family had a very comfortable stay. The room was spacious. The breakfast was real good. My family loved the made to order omelet bar. With a smile, Claudia checked us in. The whole staff was very attentive. Thank you for making our spring break fun.
Comment from Hotel Management
Mar 27, 2018 by Chaunee T., Hotel Management
Patty, We are excited to offer each guest with complimentary breakfast with the option of a made to order omelet, I am glad you were able to enjoy it. We are lucky to have a staff who strives to offer the highest level of hospitality. We will ensure to let Claudia know you had a smooth and welcoming check-in.
4 out of 5
by A verified traveler

I'd stay again.

Posted Jan 26, 2018 on Hotels
Needed a place to stay while having floors redone in my home locally. Had stayed herewhen in process of moving to the area last year and liked the location for ease of getting to and from my home during the day. The king suite had plenty of room. Bed was comfortable, but the couch cushions were far too soft to sit for tv watching or reading. I think they probably need to replace. In addition, it was impossible to regulate the temperature. Even though it was in the 30s at night, we had to use the A.C. during the day and run the ceiling fan in the living area at night to keep air moving. Not comfortable sleeping temperature. Love the large walk in shower. Wish I could have brought it home with me. Staff was courteous always. Good buffet breakfast.
Comment from Hotel Management
Feb 6, 2018 by Chaunee T., Hotel Management
Kay V., Thank you so much for taking the time to let us know how much you enjoyed our property. Thank you for letting us know about the difficulty you had regulating the temperature in the room and the comfort level of the couch. With this information, we are able to look into making improvements for future guests. If you are ever in need of a staycation we hope to see you here again!