Exterior

Reviews of La Quinta Inn & Suites by Wyndham Denton - University Drive

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Christi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from J.Williams on Apr 22, 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

6/10 Okay

Srinivasa

Liked: Staff & service, amenities
Decent hotel for the price. Room smell a bit. Corridor area needs upkeep.
Stayed 1 night in Apr 2024
Response from J. Williams on Apr 22, 2024
Dear Guest,We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am finished with the survey.
Stayed 4 nights in Apr 2024
Response from J.Williams on Apr 22, 2024
Dear Kathleen,Thank you for your 5-star rating, we look forward to seeing you soon.Best Wishes

4/10 Poor

Janelle

Liked: Staff & service
Online shows pictures with hot tub at pool, we got there and it’s been filled. Pool was nice but no tub. Beds super uncomfortable, smells like your sleeping in bleach. Couch pull bed was completely horrid. Pointless to list as a bed.
Stayed 1 night in Apr 2024
Response from J.Williams on Apr 22, 2024
We want to take a minute and apologize on our staff behalf. We do not have Hot tub and we apologize for the pics not being updated.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

8/10 Good

Frances

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my location i needed to be at
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is in an industrial/construction area and not easily accessible. Rooms are outdated and air I ditto ing smelled of mildew. Police cars patrolling the area and hotel directly next door. A lot of loitering outside by people, did not feel the safest.
Stayed 1 night in Apr 2024
Response from J.Williams on Apr 22, 2024
We want to take a minute and apologize on our staff behalf. We offer safety and peace of mind by offering free services to our hard-working police officers.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.Best WishesI have forwarded your concerns to our management and appropriate training will be implemented.

8/10 Good

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met the requirement for clean safe lodging. The shower wasn’t hot & the $50 deposit is insulting. To add insult to injury, the deposit is not immediately refunded & I am not being paid interest while deposit is being refunded a week or more later. Ridiculous that there is a deposit required. While the facility was quite nice, based on there being a deposit, Laquinta must cater to or attract the ilk of customers who trash rooms. I’m thinking I should find somewhere better to lodge for future stays.
Stayed 1 night in Apr 2024
Response from Mr. J on Apr 10, 2024
We are saddened to hear your stay was less than perfect. But to touch on a couple of things that you brought up. The incidental deposit is a common practice amongst many hotels. This is to combat stolen, broken, destroyed items in the rooms. This is not to be insulting to anyone. But to also help to combat the ilk you speak of. We are sorry if you felt any insult towards yourself. But there was none meant to you or any other of our welcomed guests. Also we release the deposit from our side the same day you check out. But your bank may put a hold for 3-5 business days depending on the bank. This is why we offer a receipt for your card at check out to help to expedite this process.best wishes & safe travelsJ. Williams.

10/10 Excellent

Laura V, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to it
Stayed 1 night in Mar 2024
Response from Mr. J on Apr 10, 2024
Thank you for kind words & rating.It was a pleasure to host you & we hope to see you again soon.Best wishes & safe travels.J. Williams.

8/10 Good

Jocelyne, Loveland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are currently having renovations done. But our night there was great. The rooms are clean, the shower was hot, and breakfast the next day was delicious. Also the staff were all great!
Stayed 1 night in Apr 2024
Response from Mr. J on Apr 10, 2024
Thank you for the kind words.We hope to see you again soon.Best wishes & safe travels.J. Williams.

6/10 Okay

Arely

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Our tv in our room didn’t work. One of the bed frame made so much noise when you moved. We told the front desk but the person working there simply ignored us and didn’t say anything.
Stayed 1 night in Apr 2024
Response from J.Williams on Apr 22, 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

6/10 Okay

Kwabena

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I found roaches in my room. They sent someone to spray some chemicals while I was in the room with my family and I stopped the person. They should do it in my absence. Dissapp
Stayed 2 nights in Mar 2024
Response from J.Williams on Apr 22, 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

10/10 Excellent

toilet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little construction/upgrading going on but still a rad location. 5 star for sure.
Stayed 1 night in Mar 2024
Response from J. Williams on Apr 4, 2024
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check in, polite staff
Stayed 1 night in Mar 2024
Response from J. Willimas on Apr 4, 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern and clean. Staff was very accommodating. Had a couple things I needed staff to respond to and they were very helpful. The location is on I-35 with tons of construction at this time, so be prepared. Complimentary breakfast was 7 AM to 10 AM, allowing for flexible morning schedule. I’d stay here again.
Stayed 2 nights in Mar 2024
Response from J. Willlimas on Apr 4, 2024
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Patience, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from J. Willimas on Apr 4, 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

4/10 Poor

Brandy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk clerk was very rude. They made put a security deposit and then when I was checking out it took almost 30 min to go check room before they would give it back.
Stayed 1 night in Mar 2024
Response from J. Williams on Apr 4, 2024
Dear guestThank you very much for the input. We are extremely sorry to hear about delay in getting incidental deposit back, and we hope to see you soon.Best Wishes

10/10 Excellent

kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with good breakfast.
Stayed 1 night in Mar 2024
Response from J. Willimas on Apr 4, 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Hilario

Traveled with partner
Liked: Amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from J. Willimas on Apr 4, 2024
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

6/10 Okay

Jennifer

Disliked: Amenities, property conditions & facilities
The property’s needed lots of repair: the fake trees, grass was overgrown and patchy, the hallway wallpaper was peeling, the baseboards looked rotten, and there was a mildew smell in the room. The breakfast wasn’t good and the apple and orange juice were extremely watery.
Stayed 1 night in Mar 2024
Response from J. Williams on Mar 29, 2024
Dear Guest,Thank you very much for your review and suggestions.As you may have noticed that we are in the process of renovating lobby and other parts of the hotel and taking care of all the wear and tear which happens overtime.Rest assured, we will see you on your next trip.Best Wishes

2/10 Terrible

Lynn

Traveled with pets
Place was not very well kept. It
Stayed 2 nights in Mar 2024
Response from Mr. J on Mar 28, 2024
We are very sad to hear that you had a bad experience. As we are remodeling we ask that everyone please be patient with us. We hope that you give us another opportunity to be able to give you a better experienceBest wishes

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024
Response from J. Willimas on Apr 22, 2024
Dear Tyler,Thak you so much for your 5-star rating, we hope to see you soon.Best Wishes

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2024
Response from J. Williams on Mar 28, 2024
Dear GuestThank you very much for your feedback.We are sorry to hear that you did not get to stay with us. We hope to see you again next time you are in town.Best Wishes.

8/10 Good

Melisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our overnight stay. It was quiet close to dining. I did not like driving into the property.
Stayed 1 night in Mar 2024
Response from Mr. J on Mar 27, 2024
Thank you for your kind words & choosing to stay with us. It was a pleasure to host you for the night & we hope to see you again soon.Best wishes & safe travelsJ. Williams.

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mr. J on Mar 27, 2024
Thank you for the kind rating. It was ourt pleasure to host you & we hope to see you again soon.Best wishes & safe travelsJ. Williams.

8/10 Good

Erin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We reserved this hotel because it had an indoor pool since it was too cold for an outdoor pool. But the hotel was being remodeled and the pool was closed and under construction. Had we know we wouldn’t have stayed here since that’s why we chose it.
Stayed 2 nights in Mar 2024
Response from J. Williams on Mar 26, 2024
Dear GuestThank you very much for your feedback and we are sorry to hear that you did not get to enjoy the pool.We are done with renovating the pool and it is ready for you enjoy on your next trip.Best Wishes

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is run down, dirty, and overall very unpleasant to stay in.
Stayed 1 night in Mar 2024
Response from J. Williams on Mar 22, 2024
Dear Laura,We apologize for the inconvenience, we are under renovations and working hard to provide better experience for our guests.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back.
Stayed 1 night in Mar 2024
Response from J. Willimas on Mar 22, 2024
Dear GuestThank you very much for the wonderful review.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

10/10 Excellent

Brittani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Everything was nice and quiet.
Stayed 2 nights in Mar 2024
Response from J. Williams on Mar 15, 2024
Dear GuestThank you very much for the wonderful review. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

6/10 Okay

Christie

Stayed 1 night in Mar 2024
Response from J. Williams on Apr 4, 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Dawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, quiet area and super clean
Stayed 1 night in Feb 2024
Response from J. Williams on Mar 15, 2024
Dear GuestThank you very much for the wonderful review. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

10/10 Excellent

Tiffany, Olathe

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was under construction
Stayed 1 night in Mar 2024
Response from J. Williams on Mar 15, 2024
Dear GuestThank you very much for the wonderful rating. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

10/10 Excellent

Scott, Sturgeon County

Stayed 1 night in Mar 2024
Response from J. Willimas on Apr 4, 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Our room was very clean and roomy. Liked the bedding and pillows but the air conditioner was loud. Also We could hear anything that went on in the hallway. The pool is being redone and so is the breakfast room so the downstairs breakfast area is in a makeshift area by the front door.
Stayed 1 night in Mar 2024
Response from A. Orellana on Mar 11, 2024
Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We're glad to hear that you appreciated our location and staff. However, we're sorry to hear about the issues with the construction and the room not being as expected. We understand how frustrating it must have been to deal with these issues, especially regarding the fridge and pool availability. Your comments will be shared with our team for improvement. We hope to have the opportunity to make it right for you in the future.

6/10 Okay

Layton, Acworth

Traveled with family
Disliked: Amenities, property conditions & facilities
Maintenance issues around property. Particularly, side exit door and room door doesn’t latch properly. Breakfast choices are poor.
Stayed 1 night in Mar 2024
Response from A. Orellana on Mar 8, 2024
Thank you for sharing your feedback with us. We regret to learn about the maintenance issues you encountered during your stay, particularly with the side exit door and the latch on your room door. Your comfort and safety are our top priorities, and we apologize for any inconvenience these issues may have caused.Please rest assured that we will address these maintenance concerns promptly to ensure the safety and security of all our guests. Additionally, we appreciate your feedback regarding the breakfast choices, and we will review our offerings to see where improvements can be made.We value your business and hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service
Nice property. Pool was under renovation. Overall stay for business was good.
Response from A. Orellana on Mar 8, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be pleasant during your recent stay for business. However, we apologize for any inconvenience caused by the pool being under renovation during your visit.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret any disappointment this may have caused. Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mr. J on Mar 5, 2024
Thank you for your kind rating and we hope to see you again soon.Best wishes and safe travels.J.Williams.

6/10 Okay

Calissa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool/ hot tub was down
Stayed 1 night in Feb 2024
Response from Mr. J on Mar 5, 2024
We at the La Quinta family do apologize for the inconvenience. We are doing a bit of remodeling and hope to have everything back at 100% with in a short period. Thank you for being patient with us during your stay. We hope to see you again soon.Best wishes and safe travels.J.Williams.

8/10 Good

Fortunate

Business traveler
Liked: Amenities
Nothing special
Stayed 3 nights in Feb 2024
Response from A. Orellana on Feb 29, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience was not exceptional. Your comments are valuable to us, and we will use them to improve and provide a better experience for our guests in the future. If there's anything specific you'd like to share with us, please feel free to do so. We hope to have the opportunity to welcome you back and exceed your expectations.

8/10 Good

Antonia

Traveled with family
Liked: Cleanliness, staff & service
Great staff. Good breakfast. Clean room. Getting to the parking lot was difficult, poor condition and in addition, construction restriction made us miss one of the events we were scheduled to attend.
Stayed 1 night in Feb 2024
Response from A. Orellana on Feb 29, 2024
Thank you for taking the time to leave us a review. We're thrilled to hear that you found our staff to be great, enjoyed our breakfast, and appreciated the cleanliness of your room.We apologize for the difficulty you experienced getting to our parking lot and for any inconvenience caused by the poor condition of the surrounding roads. We understand the frustration this may have caused, especially with the added challenge of construction restrictions impacting your schedule.Please know that we take your feedback seriously and will work to address any areas within our control to improve the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms but for 200 a night is a little over priced. Road construction around the facility made traffic horrible at times. Took 30 minutes to get out of the hotel and half a mile down the road. That’s not their fault though. Other than that it was great experience.
Stayed 1 night in Feb 2024
Response from A. Orellana on Feb 29, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our rooms to be nice and that you had an overall great experience.We understand your concern regarding the road construction in the area, which unfortunately impacted your travel time. While this is beyond our control, we sincerely apologize for any inconvenience it may have caused during your stay.Regarding the pricing, we continually evaluate our rates to ensure they reflect the value and amenities we offer. We appreciate your input on this matter and will take it into consideration moving forward.We hope to have the pleasure of welcoming you back on your future visits to the area, and we're confident that your next stay will be even more enjoyable.

10/10 Excellent

Srujana

Excellent
Stayed 1 night in Feb 2024
Response from Mr.J on Feb 20, 2024
From all of us here at the La Quinta family.We want to thank you for your kind words.Best wishes & safe travels

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J. Willimas on Feb 17, 2024
Dear GuestThank you very much for your wonderful rating. we are glad that you had a great stay, and we hope to see you soon.

10/10 Excellent

Kymberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J. Williams on Feb 17, 2024
Dear GuestThank you very much for your wonderful rating. we are glad that you had a great stay, and we hope to see you soon.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though pets are allowed the place smelled very clean. It has been quiet which a lot of places tend to be a little loud. Great deal for a great room!!!
Stayed 1 night in Feb 2024
Response from A. Orellana on Feb 6, 2024
Thank you for your recent stay with us and for taking the time to share your experience. We're delighted to hear that you found our hotel to be clean and quiet, despite pets being allowed. Providing a peaceful environment for all our guests is a top priority for us.We're thrilled that you found our accommodations to be a great deal, and we hope you enjoyed the comfort and amenities of your room. Should your travels bring you back to the area, we would be honored to welcome you again for another pleasant stay.

10/10 Excellent

Arlet

Stayed 1 night in Feb 2024
Response from J. Williams on Mar 22, 2024
Dear GuestThank you very much for the wonderful rating.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

10/10 Excellent

Peg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor
Stayed 1 night in Feb 2024
Response from A. Orellana on Feb 2, 2024
Thank you for taking the time to share your thoughts on the decor. We appreciate your feedback, and it's important for us to know what our guests value. If you have any specific suggestions or preferences regarding the decor, please feel free to share them. We strive to create a comfortable and inviting atmosphere for our guests, and your input helps us enhance their experience.We hope to have the pleasure of welcoming you back for another stay.

8/10 Good

Brandon

Stayed 1 night in Jan 2024
Response from J. Williams on Mar 22, 2024
Dear GuestThank you very much for the wonderful rating.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

2/10 Terrible

Arsenio

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to leave due to a medical emergency with my daughter. I was told when I left, there was no way to put in their system that I checked out early. That is fine, but I was told on multiple occasions that I would receive a refund for the early departure. Should have known better than to believe that. Of course since I booked with Expedia, I had to third party everything which made it take way longer than it should. After everything, the manager denied my refund request because, what a shocker, they show that I stayed all nights, which I didn't. I don't even mind them not giving the refund. If it's policy, I can respect that. My issue comes where I get told different things from the staff. Never staying here again and I may have written all this for nothing because I'm deleting my Expedia account after this. This happens every time I book through 3rd party.
Stayed 3 nights in Dec 2023
Response from A. Orellana on Feb 6, 2024
We are deeply sorry to hear about the medical emergency with your daughter and the subsequent challenges you faced regarding your early departure and refund request. We understand the frustration caused by the discrepancies in communication and the complications associated with third-party bookings.Please know that your feedback is valuable to us, and we apologize for any inconvenience caused. We strive to provide clear and consistent information to our guests, and we will address this issue with our team to ensure better communication in the future.If there is anything further, we can assist you with, please do not hesitate to reach out to us directly. We sincerely hope your daughter is doing better now, and we regret that your experience with us fell short of your expectations.

8/10 Good

Carl

Liked: Cleanliness, staff & service
Good for a few nights
Stayed 1 night in Jan 2024
Response from A. Orellana on Jan 31, 2024
Thank you for sharing your thoughts. We're pleased to hear that our hotel met your needs for a short stay. If there are specific areas where we can further enhance your experience, please feel free to share your suggestions. Your feedback is valued, and we look forward to welcoming you again.