It's an apartment in a resentful building.
Posted Oct 5, 2015
Check-in was a nightmare. The soulless creature at the desk would not answer any questions, and first led us to believe we weren't even in the right place. Would only repeat, when we returned, that if we had a room number, he would give us a key. We didn't have a room number to give him. Finally, after calls to Expedia (because the two numbers listed for the renting agent were both fax numbers) we had a man come downstairs and let us in. He stated he had texted the room number to me, but my phone was on the fritz. He didn't try calling or e-mailing. He has an uneasy relationship with the owners of the building, and we assume the creature at the front desk had been told to offer no help. Negatives first. The bed was so hard I couldn't sleep on it, and rest is imperative to me because I have MS. I tried sleeping on the couch, which was somewhat better, and the third night the recliner, but finally used two random couch cushions and made a 'nest' on the bed. It was horrible. My husband woke up stiff every morning and he likes a firm mattress. There is no towel service, so we had to wash the two towels provided in the coin laundry in the building. We had to buy our own toilet paper when we ran out. Got the TV working on the third night by doing a reboot squatting in front of the TV, and fixed the messed up remote the next day. Never got the Wi-Fi to work. I had requested no scents due to allergies, but something had been put on the carpet and it took several days to air it out.
Comment from Hotel Management
Oct 12, 2015 by Manager that Checked In Guest, Hotel Management
2+ years our reviews are 4 of 5 & 5 of 5, from guests says it all. Our Apartments are 2.5-3.5 times larger than a Embassy Suites room 2 blocks away.Plus, full kitchen, balcony&chairs.
This person's check-in issue is her phone not working as she said. We tried contacting her for
2 days prior.