Posted Oct 27, 2016
We chose this hotel because it was close to the airport, at the end of a three-week trip.
At check-in, the customer service rep asked if we were interested in getting one of their rewards cards. We said no thank you, and went on to tell him and the other CSR manning the desk that we hadn't heard of this chain. They both claimed that this was a "high-end" hotel, and that we should get the card. When we declined, again, the tone used by the CSR for the rest of the check-in process was demeaning to both of us.
For a "high-end" hotel, there were many inadequacies, starting with the elevator. The lighting was dim and the button panel moved and banged when the floor number was pressed. In the room: there was a long gouge in the wall, the lampshade was coming apart at the seam, there was a sticky substance on the frame of the mirror, there was inadequate space to get to one side of the bed. Worst part, the shower ceiling leaked (waterfall, really) whenever the occupant of the room above ours used their bathroom.
We tried to get drinks at the lobby bar, but we're told they don't serve cocktails. Why are they on the menu and why are all those liquor bottles behind the bar? We tried to have two beers sent up with our room service dinner and were told they don't deliver alcohol to rooms. Why is beer listed on the menu then?
In over 40 years of vacationing, we have stayed in many high-end hotels around the world. This IS NOT one. We won't spend another penny at this hotel. Period.