Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Denver West Federal Center

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 277 out of 640 reviews" "
Rating 8 - Good. 232 out of 640 reviews" "
Rating 6 - Okay. 79 out of 640 reviews" "
Rating 4 - Poor. 29 out of 640 reviews" "
Rating 2 - Terrible. 23 out of 640 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yu

Traveled with partner
They don't provide free bottled water
Stayed 1 night in Mar 2024

6/10 Okay

Carole

Traveled with family
Rooms not cleaned daily with fresh towels. We stayed for 1 week.
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Carole, it's regrettable to hear your stay didn't live up to your expectations. We strive to maintain a peaceful and inclusive atmosphere while providing assuring service. It's disheartening to read the Simply Suites' practice of weekly room cleanings negatively impacted your stay. We appreciate your feedback and we're committed to improving based on your feedback.

10/10 Excellent

Wade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Wade, it's refreshing to hear that you would choose to stay at Sonesta Simply Suites Denver West Federal Center again. Our goal is to provide an assuring and stress-free environment for your convenience. We hope your next trip will be just as enjoyable, if not more!

10/10 Excellent

Destry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Thanks for the outstanding rating, Destry!We're delighted your time at Sonesta Simply Suites Denver West Federal Center was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit noisy from guys hanging around downstairs below my window. My boyfriend couldn't sit in the lounge chair in the room because it was broken from previous people. My room had only one chair, so I had my boyfriend sit in it and I stood to eat all of my meals. Front desk lady said we stay there again I can ask for another regular chair. Decent room and got to cook for my man with their kitchenette. Dark room which was great and loved the hot water. 👍
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Denise, we appreciate your feedback. It's unfortunate to read about the outside noise and the issue with seating. Our dedicated team is always ready to replace or resolve any defects for a smooth stay. Your commendation of our kitchenette and the quality of our rooms suggest that we're on the right track. We're glad to know you enjoyed the ambient lighting and hot water. During your next visit, we'll ensure we provide additional comfortable seating, following through with our commitment to a stress-free and practical experience. Thank you, and we hope to host you again at Sonesta Simply Suites Denver West Federal Center.

6/10 Okay

Steven

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
We appreciate the feedback, Steven.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Dawn, thank you for your recent stay. Your feedback is important to us in maintaining our commitment to assure a seamless and stress-free experience for our guests. We're always dedicated to providing a neighborly and peaceful ambiance, and your input aids in our pursuit of that goal. We hope to make your next visit more satisfying.

10/10 Excellent

Stefany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable. The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Stefany, it's wonderful to hear that the Sonesta Simply Suites Denver West Federal Center provided you with an authentically friendly and reliable service. Our team members aim to make each stay seamless and stress-free, and it appears that we were successful in this with you. We are thrilled you found our suites to be ample, immaculate, and well-kept. The comfort of our beds and quality of our amenities often earn high praise, so we're delighted they enhanced your stay. Thank you for your high rating and we hope to make your next visit just as enjoyable.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Donna, it thrills us to see that you enjoyed your time at Sonesta Simply Suites Denver West Federal Center. We're continually striving to offer our guests a seamless, tranquil experience with a genuninely friendly and reliable service. Our team members are dedicated to facilitating a comfortable, responsibility-free environment. We look forward to having you stay with us again, aiming to deliver a similarly satisfying experience.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Sonesta Simply Suites Denver West Federal Center. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved my stay! Very clean, friendly staff! Really nice studio with a small little kitchen and nice bathroom! Didnt need to use the kitchen since we only stayed over night but really nice for someone on business or staying a while!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Gina, it brings us great delight knowing you cherished your stay at Sonesta Simply Suites Denver West Federal Center. Our team is committed to providing friendly and reliable assistance, and we're thrilled this was reflected during your visit. We're also glad you appreciated the studio accommodations and the convenience of the kitchenette. We agree, it's perfect for extended stays or for business travelers. We look forward to providing another seamless and stress-free experience on your next visit.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 14, 2023
Thank you for the lovely rating, Chris!It's great your time at Sonesta Simply Suites Denver West Federal Center was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Brian

Business traveler
Liked: Staff & service
What I liked was they allowed me to check in early.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Brian, we're pleased to hear that our team members were able to arrange early check-in for you at Sonesta Simply Suites Denver West Federal Center, enhancing your experience by adding that touch of flexibility. Our aim is to provide authentic and prepared service, making your stay as seamless and stress-free as possible. We look forward to your next visit with us.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy location from the highway. good price
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Peter, we're thrilled to hear that you appreciated our convenient location and reasonable pricing at Sonesta Simply Suites Denver West Federal Center. Our team members aim to provide a seamless and stress-free stay for all our guests. We hope to see you again soon for another authentic and friendly Sonesta experience.

8/10 Good

Jeffery

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 20, 2023
Jeffery, thank you for choosing to stay at Sonesta Simply Suites Denver West Federal Center. It's heartening to know you had a positive experience during your visit. We always strive to provide reliable, authentic service in a neighborly and peaceful environment. We're dedicated to ensuring your stay is as seamless and stress-free as possible. Looking forward to welcoming you back in the future.

10/10 Excellent

Paul, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout with the suite and small kitchen area making it easy to stay a couple days.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Paul, it's wonderful to hear that you appreciated the thoughtful suite layout at Sonesta Simply Suites Denver West Federal Center. We're glad the inclusion of a small kitchen area added to your stress-free stay. Our team aims to make the experience of every guest seamless and we're glad we achieved it during your visit. We hope to welcome you back for another delightful stay in the future!

10/10 Excellent

Suzanne

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 23, 2023
Suzanne, thank you for the perfect score! At Sonesta Simply Suites Denver West Federal Center, our aim is always for our guests to have a seamless and stress-free stay, with the support of our friendly and reliable team members. We're thrilled that you enjoyed our neighborly and peaceful atmosphere. We anticipate your next visit, where we hope to make your stay even more assuring and thoughtful.

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 9, 2023
Thanks for the great rating, Kristina!We're thrilled you enjoyed your time at Sonesta Simply Suites Denver West Federal Center so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Clean room. Was happy having a hot top and dishwasher. Will stay again.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 7, 2023
It's wonderful to know that you enjoyed your stay at Sonesta Simply Suites Denver West Federal Center. We're thrilled that our genuinely friendly team members, cleanliness, and convenient in-room amenities, including the hot top and dishwasher, were to your liking. Your willingness to return is the highest praise. We can't wait to provide you with another seamless and stress-free stay.

10/10 Excellent

Ernest

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Favorite
My favorite hotel in this area clean, generally safe, excellent facility and staff.
Stayed 16 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
Ernest, we're glad to hear that Sonesta Simply Suites Denver West Federal Center is your preferred hotel. It's fantastic that you found our service authentic and our facility excellent. We strive to create a neighborly and peaceful ambiance where our dedicated team members ensure seamless stays. It's reassuring that we achieved this during your visit. We truly appreciate your feedback.

8/10 Good

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
Mikayla, your positive rating tells us you had an enjoyable experience at Sonesta Simply Suites Denver West Federal Center - thank you! We're ready to welcome you back anytime you're in Denver.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Sheryl, it's marvelous to hear that you had a positive experience at Sonesta Simply Suites Denver West Federal Center. Our team members are committed to delivering authentic and friendly service to ensure each stay is seamless and stress-free. We delight in creating a neighborly and peaceful atmosphere where our guests can truly relax. Looking forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Jennifer, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Denver West Federal Center. Our team strives to provide an authentic and friendly service so that each guest's stay is seamless and stress-free. We pride ourselves on our neighborly and peaceful environment that we hope left you feeling refreshed. Do come back soon. We're looking forward to serving you again!

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fire Alarm going off for extended amount of time before Fire Dept. showed up to turn it off. Bottom floor hallway filled with smoke early in the morning had to pack bags quickly and possibly be ready to evacuate in snowstorm. Neighboring room had bags of trash piling up outside of their door. TV from room nextdoor was so loud i could not a sleep at night, i heard 2 full DW movies through the wall to my bedroom in one night. Small "store" at front desk was overpriced.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Nicole, thank you for taking the time to share your experiences. Our genuine intent is to always provide a stress-free and peaceful environment to our guests. We regret if your stay was affected by the fire alarm incident and assure you that safety is our paramount concern. Your mention of noise and cleanliness around the neighboring room have been taken into consideration as maintaining a serene atmosphere is our topmost priority. Regarding the small store at the front desk, we strive to offer convenience and variety though we understand your concern about pricing. We hope you'll see positive changes during any potential future visits.

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly, and the room was exactly what we paid for. The fact that we can cook for the same price as a place where we can’t is an awesome bonus.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Cynthia, we're delighted to read about your positive experience at Sonesta Simply Suites Denver West Federal Center. Ensuring that your stay is as seamless and stress-free as possible is always our goal. Our team members strive for genuine friendliness, and it's fulfilling to know it resonated with you. We're particularly pleased you found value in our room setup, designed with thoughtful amenities like the cooking facilities. We hope to welcome you back for another stay soon!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
Marcus, it's fantastic to see such a high rating for Sonesta Simply Suites Denver West Federal Center. We're delighted that our neighborly atmosphere, attentive service, and the seamless nature of your stay met your expectations. Your feedback reinforces our commitment to creating a stress-free and engaging environment for our valued guests. It was truly a pleasure to host you, and we look forward to welcoming you back for another reliable and inclusive experience!

8/10 Good

Kim

Traveled with partner
The front desk staff was great; the rest of the staff was very unfriendly. Garbage from guests remained in the halls for long periods of time. Entryways stunk of cigarette smoke but thankfully, inside did not. Our room was clean and well-appointed. Hotel location was convenient and in a safe area. overall, a good stay.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 27, 2023
Kim, thank you for sharing your experience at Sonesta Simply Suites Denver West Federal Center. We appreciate your thoughtful feedback about our front desk team members who provided great service. We deeply regret any inconvenience caused by the cleanliness of the hallways and the unpleasant smell at the entryways, and we will certainly address this. It's wonderful to hear that you found your room clean, well-equipped and our location convenient and safe. We are committed to making every guest's stay seamless and stress-free, and we hope to welcome you back on your next visit to Denver.

6/10 Okay

Stephanie

Traveled with family
It was ok, I wouldn’t stay there again. Could have done without the cloud of smoke every time we went out the exit door but they had lots of signs posted. Also didn’t really appreciate the parking lot party our first night.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Stephanie, we appreciate your feedback. It seems there may have been some challenges with your stay, particularly concerning the external environment. Ensuring guest experiences are peaceful is indeed a priority for us. We're sorry your stay didn't happen as planned. We believe in creating a relaxed, neighborly atmosphere for everyone, and we'd like another chance to provide the stress-free experience you deserve.

10/10 Excellent

Leticia

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Leticia, we're thrilled to learn that your stay at Sonesta Simply Suites Denver West Federal Center was a smooth and assuring experience. It's uplifting to know that our authentic and reliable service played a part in making your time with us seamless. Every day we're dedicated to maintaining a neighborly, peaceful, and inclusive culture for our valued guests. We're eagerly looking forward to hosting you again soon.

4/10 Poor

Mackenzie

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 22, 2023
Mackenzie, we are truly disappointed to understand from your rating that your recent stay did not meet expectations. We strive to provide each guest with an experience that is seamless, stress-free, and inclusive. In light of your feedback, we'll be reviewing where we may have missed the mark this time. Please know that your experience doesn't reflect the high standards we work tirelessly to uphold. We hope that you will reconsider and give us another opportunity to host you for an improved experience.

6/10 Okay

Verified traveler

Disliked: Staff & service
Won’t come back.
Not great first impression. A bit run down, but then the room was pleasant enough. It was recently remodeled it seemed. Just felt very ‘matter of fact’ and no frills here. Then, they surprise you with $5/day ‘parking permit’. HELLO- it’s your own damn private parking lot. Charging $5 to park is asinine.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 18, 2023
Greetings, it's disheartening to hear your experience wasn't as positive as anticipated. We strive to provide everything you need for a seamless stay, including modern and refurbished accommodations and it appears we could improve the aspect of our authenticity and friendliness. Also, regarding the parking fee, it helps us maintain a reliable and secure environment for our guests' vehicles. Nonetheless, we value your honest feedback, and we hope for an opportunity to serve you better in the future.

8/10 Good

Jennifer, Waukesha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My visit was only one night, so most of the amenities of this property were lost on me, but I appreciated the cleanliness and spaciousness of the room. I would definitely been happy to have had a longer stay. I was a little bothered by the $5 charge for parking as I would expect most guests to be traveling with a vehicle. If I were staying more than a couple nights, that fee would probably have me considering other options.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Jennifer, it's delightful to hear you found the room at Sonesta Simply Suites Denver West Federal Center clean and spacious. Our team always works hard to provide an authentic service and ensure a home-away-from-home atmosphere for our guests and we're thrilled to know we achieved this during your stay. Meanwhile, we value your feedback about the parking charge and understand where you're coming from. This feedback provides an opportunity for us to reassess our offerings and make your future stays even more seamless and stress-free. We hope to have the opportunity to welcome you for a longer stay in the future.

10/10 Excellent

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, building in fairly good condition, good value for price rates. Nice knowing that there is someone at the office 24 hours. Negatives: could have had a few more supplies for cooking, as we liked to have meals in the room, to accommodate dietary needs.
Stayed 9 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Ivy, we're delighted to know that you found value in choosing Sonesta Simply Suites Denver West Federal Center. Our team takes pride in offering authentic service around the clock and ensuring that our guests feel at home. We appreciate the feedback about our cooking supplies provision. We'll certainly strive to improve the comprehensiveness of our kitchenware for a fully satisfying and thoughtful stay for our guests with specific dietary needs. Thank you for highlighting the good condition of our building, a testament of our commitment to maintaining a peaceful and reliable environment for our welcomed guests. Hope to have the pleasure of your company again soon.

8/10 Good

Alishia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Alishia
I had a great stay until it was time to extend my reservation. I wanted to extend my stay for 3 days but hotel staff on duty stated I had to make a new reservation. I said ok, however, the new reservation was significantly higher. I asked about the discounted rate for healthcare workers (I am a nurse) and that rate was not any better. I would have stayed the entire time of my business trip (3 months and more than likely longer) if the price had been right. Several hotels in the area give great discounted rates for healthcare workers (50 dollars per day). Needless to say, I found something on furnished finders for $1350 per month. You could have gotten this money but the staff seem to be ill equipped or lack the power to secure revenue for your business. Furnished Finders is going to eliminate the hotel industry. Otherwise, the hotel was clean and quiet. I liked the room layout.
Stayed 8 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Alishia, we appreciate your feedback following your recent stay at Sonesta Simply Suites Denver West Federal Center. We strive to ensure our guests have a seamless journey, and we're thrilled that you enjoyed the cleanliness of our establishment and the layout of our rooms. We aim to offer authentic and reliable service at all times and it's regrettable to hear of your experience when trying to extend your reservation.Our team members' commitment to our guests is paramount. We truly value your service as a healthcare worker and it's disappointing to learn that the rate offered did not meet your expectations. Insights such as yours are invaluable in our ongoing endeavor to make improvements.We hope to welcome you back for a more thoughtful and assuring experience next time. Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 14, 2023
Thanks for the perfect rating!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Simply Suites Denver West Federal Center.Have a wonderful day!

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled of smoke was not offered another room. Left a night early and slept in my truck. Terrible
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 13, 2023
Francisco, our deepest apologies for the unpleasant experience you had during your stay. Your comfort and satisfaction are of paramount importance, and we regret that we clearly failed to meet that expectation this time.We sincerely regret to hear about your premature departure and the extreme lengths you had to go to ensure a comfortable night's rest. We believe in the importance of every guest having a relaxing and comfortable place for their stay, which is why this feedback is especially worrisome.Rest assured, we take your feedback seriously and will take steps to ensure that this situation does not reoccur. All necessary measures will be taken to address your concerns and bring improvements to our services. It is our hope that you will give us another opportunity to serve you better in the future.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 13, 2023
William, thank you for choosing to stay at Sonesta Simply Suites Denver West Federal Center. It's delightful to hear that your stay was satisfying. We're always striving to improve our facilities and services, with guests' satisfaction being our top priority. If there's anything specific you would have enjoyed more or any suggestions you have, please don't hesitate to share with us. We'll certainly take them into account. We hope to have the pleasure of welcoming you back in the future for an even better experience.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific value for our Red Rocks getaway
A terrific value. The room was clean and felt spacious for a studio suite. While we didn't make use of the kitchen, it was well supplied. Our only "beef" was the lack of a second chair for the eating table. Super friendly staff as well!
Stayed 2 nights in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are delighted by your compliments and rating. We can't begin to tell you how much we appreciate your review!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know his name but the guy at the front desk was so friendly!
Stayed 1 night in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a nice place. Only problem I had was with the key cards. Supposedly they're getting a new card system so my may be better.
Stayed 1 night in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you for your comments regarding your recent stay with us. We are glad the stay overall was a positive one! However, we regret you experienced any problems while visiting our hotel. We are very excited for the lock upgrade and our apologies it wasn't complete before your stay with us. We hope you return in the future and allow us to exceed your expectations.

10/10 Excellent

carrie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most extended stay hotels
The amenities in the room were fantastic: coffee maker, toaster, dishes, fridge with freezer, and large bottles of shampoo/conditioner. Very cozy and spacious!! Parking, however, is $5/day.
Stayed 2 nights in Oct 2023
Response from Steff T. on Oct 11, 2023
Morgan, thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you next time you're in the area!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel , clean and comfortable!
Stayed 3 nights in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you, Joseph, for brightening our day! We look forward to being here for you on your next visit! Happy Travels

6/10 Okay

Randall

Traveled with group
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you, Randall, for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Good

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steff T. on Oct 11, 2023
Thank you for taking time to review your stay with us. We will continue to work hard to earn your business.Happy Travels!

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$75 pet fee!
The hotel was as expected. Front desk staff was great.What was unexpected was the $75 NON-refundable pet fee! The listing on Expedia/Hotels said pet friendly....meaning you can bring pets--but nowhere in the fine print could I find that there was a non-refundable pet fee until check in where I was too late to cancel. Pet friendly means maybe there is a fee but it is fully refundable if no damage is done. Won't make this mistake again--I will go on Bring Fido to find a hotel.
Stayed 1 night in Sep 2023
Response from Steff T. on Oct 8, 2023
Thank you for leaving a review of your stay. "Pets are Always Welcome at Sonesta." Our pet fees cover a special welcome gift for your furry companion as well as standard cleaning procedures. Unfortunately, these fees are necessary to ensure that our hotel rooms remain clean and allergen-free for future guests who may have allergies to animal dander. Our goal is to create a comfortable and welcoming environment for all of our guests, including those traveling with their pets.We understand that pet fees can be an additional expense, and we truly appreciate your understanding of the reasons behind them. We hope that you and your pet had a memorable stay with us and that you'll choose to visit us again in the near future.Once again, thank you for choosing Sonesta. Your feedback is invaluable to us, and we look forward to hosting you and your furry friend again soon.

4/10 Poor

Barry W

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet running continuously. Called for repair. Repair person left with obviously broken overflow tube, turned off water and left. Had to request a replacement room.
Stayed 4 nights in Sep 2023
Response from Steff T. on Oct 8, 2023
Thank you for your feedback. We apologize for the issue regarding the plumbing. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint .. no frills but large bathroom and nice furniture. Quality exercises equipment..will stay there again.
Stayed 3 nights in Sep 2023
Response from Steff T. on Oct 4, 2023
Thank you, Stephen, for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Kevin F

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t like parking fee.
Stayed 4 nights in Sep 2023
Response from Steff T. on Oct 4, 2023
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay overall. We understand your concern about the parking fee, and we'll take this into consideration as we strive to enhance our guest experience.We appreciate your valuable input and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The hotel was great. Very quiet, really clean, friendly staff.
Stayed 8 nights in Sep 2023
Response from Steff T. on Oct 3, 2023
Thank you, Jeanne, so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!