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Reviews of Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel
10535 El Diente Ct, Englewood, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michele

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 24, 2024
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was easy going. The place was cozy.
Stayed 5 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 24, 2024
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Taylor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 24, 2024
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 Good

daisy

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
✌
Stayed 2 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 24, 2024
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from We're delighted to hear that you were satisfied wi on Apr 24, 2024
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

6/10 Okay

Gillian

Traveled with group, Traveled with partner
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 22, 2024
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Good

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from RM on Apr 21, 2024
Thank you for your review we hope to see you again soon!

10/10 Excellent

jeffrey, Cheltenham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms that offered quality toiletries
Stayed 4 nights in Apr 2024
Response from RM on Apr 21, 2024
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 Excellent

Maggie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on Apr 10, 2024
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service
Nice and new but the pool wasn’t built yet
Stayed 1 night in Mar 2024
Response from RM on Apr 3, 2024
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 Good

Megan

Traveled with family
Liked: Staff & service, amenities
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
Stayed 6 nights in Mar 2024
Response from RM on Apr 3, 2024
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 Excellent

Steven, Colorado Springs

Liked: Amenities
Nrw facility
Stayed 1 night in Mar 2024
Response from Kumar Merchant on Mar 4, 2024
Steven thanks for your positive feedback

10/10 Excellent

Jacki

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & breakfast
Stayed 2 nights in Mar 2024
Response from Kumar Merchant on Mar 4, 2024
Jacki thanks for your positive feedback, I will pass on to my staff.

8/10 Good

Derek, Addison

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kumar merchant on Mar 2, 2024
Derek thanks for your positive feedback

2/10 Terrible

Mackenzie

We were charged double for the room I still haven’t received a refund, the tv didn’t work and they said they had a hot tub and didn’t
Stayed 1 night in Feb 2024
Response from Kumar Merchant on Feb 27, 2024
Hello Mackenzie thanks for your feedback, Sorry we didn’t met your expectations.I will review your folio and confirm the refund.The hot tub was covered up prior to opening by old management.we have indoor Pool.Thanks again for your feedback

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RM on Apr 3, 2024
Thank you for your outstanding review. We hope to see you again soon!