2/5 Poor
Stacey, Wisconsin
Traveled with family
5 Nov 2020
Liked: Staff & service
Disliked: Cleanliness
It truly looked like a nice hotel but pictures can be deceiving. Overall the hotel was decent...pool, breakfast area and staff were really nice. Staff did everything possible to keep things safe during this inconvenient time of COVID....they really did a nice job. However, my room was disappointing...my curtain was so dirty looked like it fell on the floor, people walked all over it with dirty shoes, then they hung it back up. My mattress ended up somehow off centered and when I got in it...it was wobbly but when I went to get up off the bed almost fell off cuz it tipped hard. My room was 2 doors down from the side entrance and the door you are suppose to use your card key to let you into the hotel from outside was broke...never locked. So any person NOT a hotel guest could just walk in by just pulling the door open at anytime day or night. It looks so outdated...all they need to do is just a nice coat of paint, fix cracks and areas that look water damaged then the Comfort Inn would be more attractive to stay at. After my experience I think I will definitely pass on staying there ever again. Like I said...it was not the staff (front desk, housekeeping or the person serving breakfast) it's the hotel in itself that is just dingy.
Stayed 4 nights in Oct 2020
