All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Easy access to freeway and local shopping areas. Courteous staff. Clean facilities.
Brandin
Stayed 2 nights in Apr 2024
Response from Benny, FDA on Apr 22, 2024
Hi Brandin, Thank you for your stay and review.
4/10 Poor
Cynthia, Pagosa Springs
Apr 12, 2024
Disliked: Cleanliness
Old soap and used shampoo in shower, hair in sink.
Cynthia
Stayed 2 nights in Mar 2024
Response from -James on Apr 15, 2024
We are sorry to hear about the issues you had, you are always free to request new supplies. We are very sorry about the cleanliness of the bathroom though.
8/10 Good
Samantha
Apr 12, 2024
Samantha
Stayed 2 nights in Apr 2024
Response from -James on Apr 15, 2024
Thank you for the kind review!
6/10 Okay
Tresa M
Traveled with family
Apr 8, 2024
People coming in latat nite, and car noises disrupt our sleep.
Tresa M
Stayed 3 nights in Apr 2024
Response from Benny, FDA on Apr 10, 2024
Hi Tresa, Thank you for your stay and review. We are looking forward to see you again soon.
This hotel had clean and very nice rooms. Staff was friendly.
Tara
Stayed 1 night in Mar 2024
Response from Benny, FDA on Mar 18, 2024
Hi Tara, Thank you for your stay and review. We are looking forward to see you again soon.
6/10 Okay
Mark
Mar 16, 2024
Liked: Cleanliness
Breakfast was very limited with minimal healthy options. Elevator seemed to have a musty smell. Housekeeping was amazing and went out of their way to greet you. We stayed when the late snow in March, I was disappointed by the lack of preparation for doorways, entries and parking lot maintenance or prevention during snow.
Mark
Stayed 2 nights in Mar 2024
Response from -James on Mar 17, 2024
We apologize for the issues you brought up and promise to bring up the related issue to the snow in the parking lot to our higher ups especially. Even our workers struggled! It'd benefit us all to have these issues resolved, so thank you for giving a honest review about them.
We are sorry to see you didn't enjoy your stay, and hope to work to make it better in the future.
2/10 Terrible
AshleyRae
Mar 10, 2024
Disliked: Cleanliness, staff & service
The staff was extremely unfriendly! Our bed sheets were dirty and instead of even apologizing they just handed us new sheets. If it weren’t for a specific reason we would have just left.
AshleyRae
Stayed 1 night in Mar 2024
Response from Benny, FDA on Mar 13, 2024
Hi Ashley, we are sorry that we could not serve you up to your expectations this time. We will look into your comments and will try our best to improve our service next time.Thank you for your stay and review.
The property did not clean snow in lot was very difficult to park staff didnt care they were very rude.
mikka
Stayed 2 nights in Feb 2024
Response from Benny, FDA on Feb 5, 2024
Hi Mikka, We aplogize for the bad experience you had on the snow day. It was very heavy snowing and we got snow plowers only later that day. We are sorry for the inconvenience caused.
Old and run down. Advertised jacuzzi but they said it was taking out. Found dark hairs in the bathtub. Couldn't get the blackout curtain to full block out street light shining in the window. Won't stay there again
Hi Patrick, thank you for your stay and review. We are looking forward to see you again soon.
8/10 Good
cindy
Nov 24, 2023
cindy
Stayed 1 night in Nov 2023
Response from Benny, FDA on Dec 14, 2023
Hi Cindy, Thank you for your stay and review.
8/10 Good
Duane
Business traveler
Nov 19, 2023
Liked: Staff & service, room comfort
Room good. Building appearance down from last sta
Duane
Stayed 2 nights in Nov 2023
Response from Benny, FDA on Nov 20, 2023
Hi Duane, Thank you for your stay and review
6/10 Okay
Iris S
Traveled with family
Nov 13, 2023
Liked: Staff & service, room comfort
El cuarto no estaba limpio del todo debajo del lavamanos avía una uña acrílica que un bote pareciera de gel para el cabello, ademas pudimos en la puerta de no servicio y aún así entraron a el. Ha y el agua de la llave algo dudosa de usarla
Hi Mark, Thank you for your stay and review. We are looking forward to see you again soon.
6/10 Okay
Verified traveler
Nov 3, 2023
Disliked: Room comfort
Verified traveler
Stayed 1 night in Oct 2023
Response from Benny, FDA on Nov 6, 2023
Thank you for your stay and review.
10/10 Excellent
Matt
Nov 1, 2023
Matt
Stayed 4 nights in Oct 2023
Response from Benny on Nov 21, 2023
Hi Matt, Thank you for your stay and review
6/10 Okay
forrest
Oct 31, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This Comfort Suite location has only one elevator. The one elevator was out of order, which makes it difficult to take your luggage up and down the stairs.
forrest
Stayed 4 nights in Oct 2023
Response from Benny, FDA on Oct 31, 2023
Hi Forrest, Thank you for your stay and review. We are sorry about the inconvenience caused due to the technical gliche on elevator.
Hi Valerie, Thank you for your stay and review. We are glad that we could serve your up to your expectations. We are looking forward to see you again soon.
Did not stay here. Had to cancel my trip and gave Orbitz and Comfort Suited 30 days notice to cancel and neither one cares enough about their customers to ensure reimbursement. I had to eat $470.00 I WILL NEVER BOOK WITH AGAIN. I have stayed there before and it is a 2.5 star hotel that is nothing special and could use an upgrade to the property but the management is only looking to make a $$ and does not care about anything but that!!