Great location and service!
Posted Dec 16, 2016
I really enjoyed my stay! The staff were very friendly and responsive, and the room was wonderful! The only item that slightly detracted from my stay was the conversation I overheard between two staff members as they were working during breakfast. One was recounting a prior incident in which a guest's baby had an accident in the eating area and what she (the staff person) had to do for clean-up. Although the topic and nature of the conversation was not demeaning or inappropriate, the fact that she was holding this conversation within earshot of guests was. As a former healthcare worker, I understand the sensitivity that patients have to hearing staff discuss other patients, even if the information isn't confidential or care-related. It plants the seed in their head: "What do they say about ME when other patients are in earshot and I'm not around?" Suffice it to say, a gentle reminder to staff to save those conversations for environments other than work might be in order. Aside from this instance, I thoroughly enjoyed my stay and will recommend this hotel to friends!
Comment from Hotel Management
Dec 23, 2016 by Exec. Committee , Hotel Management
Thank you so much for telling us about your stay. We also want to thank you for bringing this conversation to our attention, we have addressed it with the employees. We are working to better our team.