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Reviews of Suburban Studios Westminster Denver North

2 out of 5
Suburban Studios Westminster Denver North
Westminster, CO

Reviews

6.2
Rating 10 - Excellent. 224 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 241 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Margaret

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was uncomfortable from the moment i walked in. Staff gave me little to no information. A person claiming to be from "management" knocked on our door at 2 am to yell at us for being loud when we were in bed at 9 pm.
Stayed 1 night in Jan 2024
Response from management on Mar 11, 2024
Margaret , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service
Can't get a hold of the front desk. I am given a prompt to leave a voicemail but the mailbox is full
Response from Management on Feb 17, 2024
Justin,we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesse at the front desk was awesome. We previously stayed at another local Surburban Studios and the staff was extremely terrible and unprofessional. Was a pleasure to see Jesse again.
Stayed 8 nights in Feb 2024
Response from Management on Feb 12, 2024
James , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Okay

Samuel

Liked: Staff & service
Staff was friendly and accommodating
Stayed 7 nights in Jan 2024
Response from Management on Jan 26, 2024
Samuel , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

Bevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse & I both were on the checkin receipt. Already in Denver, he came to checkin while my flight was delayed. He was given a hard time & told all people in the traveling party have to show IDs staying in the room. Later we both attempt to get in, but 1 key wasn’t working & the other key inconsistently not working. Get to the room. Missing shower curtain. How disrespectful to check someone, anyone into a room with the shower curtain missing. Coffee maker is missing from the room. Dried vomit on the bathroom floor that has dirty shoe prints through it. You can’t walk barefoot or with socks & your shoes are sticking to the floor. The window curtain is off its hooks. We were trying to rehook it for 5 mins & gave up. Trash on the sides of the coffee table. Looks like snot rags & a malt liquor bottle. Batteries missing from the LCD tv in the room. Tv is definitely here, but you can’t watch anything without the remote batteries. Hair-blow dryer ripped from the wall and missing. Bathroom door does not close because it’s warped. Probably due to no shower curtain in the bathroom. All light switch covers are missing, which is probably a building code safety violation. Beware if your traveling with small children. There is electrical wiring exposed. Neighbors are loud with music & tvs. Honestly, this room isn’t even worth the price. I actually feel disrespected & literally robbed of my money being put in this room that was advertised a certain way, but not that at all.
Response from Management on Jan 22, 2024
Bevin, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Poor

Emma

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Management on Jan 10, 2024
Emma, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Oskerlys

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Jan 8, 2024
Oskerlys, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Veronica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Management on Jan 8, 2024
Veronica, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

Yasminka

Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Yasminka, Thank you so much for the great review.. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

6/10 Okay

Clementina

Stayed 7 nights in Dec 2023
Response from Management on Jan 2, 2024
Clamentina, thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Okay

Anwar, gallup

Business traveler
Too many dogs
Stayed 7 nights in Nov 2023
Response from Management on Nov 16, 2023
Anwar, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

4/10 Poor

Stephen

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No staff on site
Stayed 2 nights in Oct 2023
Response from Management on Nov 6, 2023
Stephen, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

Franklin, Thornton

Business traveler, Traveled with family
Liked: Cleanliness
Nice staff
Stayed 7 nights in Sep 2023
Response from Management on Nov 2, 2023
Franklin, Thank you so much for the great review and comments. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

6/10 Okay

Kim

Stayed 1 night in Oct 2023
Response from Management on Oct 26, 2023
Kim, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, that makes you feel at home!
We checked into this extended stay after a bad experience at our other one. We were greeted with smiles and amazing service!! We felt accepted and treated the same instead of making us feel like we were beneath them, like our last extended stay. It is safe, the rooms are cute and have good space. Everyone on this property has been so nice and friendly. I would highly recommend this place, if you are looking for a low key relaxed place. Larry and Amanda, will welcome you with open arms! We LOVE it here.
Stayed 7 nights in Oct 2023
Response from Management on Oct 23, 2023
Cynthia, thank you for the great review and comments. Your feedback is important to us and we will use it to create a better guest experience

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
It was horrible from the miscommunication of check in to leaving early for bed bugs and the property not accommodating anything for us but they could give us another room but who’s to say that room doesn’t have bed bugs too. Super disappointing will be filling a claim in court with them wouldn’t even email or call me see if there was anything they could do just nope no refund. Not clean at all. I’m 6 months pregnant and had my 8 month son with me.
Stayed 9 nights in Sep 2023
Response from management on Oct 4, 2023
Thank you so much for the feedback! We do hate to hear that you did not enjoy your stay.

4/10 Poor

Verified traveler

Traveled with group
Check in took too long and then when my friend and i got to our room, we found out that we had been given keys to an unfinished room, which took more time. We were on a time crunch and the worker at the desk knew this so the whole ordeal was very frustrating
Stayed 1 night in Sep 2023
Response from management on Oct 4, 2023
Thank you for the feedback. We will use your comments to create a better experience.

6/10 Okay

Zachary

Business traveler
Liked: Staff & service
Good spot to stay if you’re just looking for a place to stay for a few days
Stayed 15 nights in Sep 2023
Response from management on Oct 4, 2023
Zachary, thank you for the review and feedback.

4/10 Poor

Younghyeok

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 7 nights in Sep 2023
Response from Management on Sep 15, 2023
We are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

2/10 Terrible

Luis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not ready when ppl arrived, were supposed to be 3 - 2 double bed rooms and instead they were given 3 - 2 METAL FRAME TWIN beds. Horrible!!
Stayed 15 nights in Aug 2023
Response from Management on Sep 15, 2023
Luis, we are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

8/10 Good

Lorraine

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It's ok, but they working on the place. The male that works the front desk was very nice and helpful.
Stayed 7 nights in Sep 2023
Response from Management on Sep 11, 2023
Lorraine, thank you for the 4 star review! We are working on providing a better experience for our guests so we appreciate the feedback.

2/10 Terrible

James D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 15, 2023
James, we are sad to see that your experience did meet your expectations. All feedback is important and we will take this score and share with personnel to create a better guest experience.

4/10 Poor

Yessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommend
First they don’t have my room available, then they give me a room that the lock was broken, I get a non-smoking an my room smell like someone smoke there plus people do marijuana inside of the hotel (rooms) because we can smell that
Stayed 1 night in Aug 2023
Response from Management on Aug 30, 2023
Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Your situation was an uncommon occurrence and we promise to do better in the future.

2/10 Terrible

Vicki

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Was not handicap accessible. Just a tub with lots of bars. No carpet. Crappy bed. Scary surroundings.
Stayed 2 nights in Aug 2023
Response from Thank you, Heather Riggs GM on Aug 25, 2023
I am sorry you were not happy with the room; they are newly renovated with LVT flooring and brand-new beds, fridges and microwaves.

6/10 Okay

Daniel

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work. No coffee maker. Very loud air conditioner. Bathroom smelled of mold. No ice. Loud people in the next room.
Stayed 5 nights in Aug 2023
Response from Management on Sep 15, 2023
Daniel, we are sad to hear that you did not completely enjoy your stay. Your feedback is important and your comments will help us create a better guest experience. Thank you.

2/10 Terrible

Siemay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I paid for a king bed but they only has queen bed. No toilet paper or holder when I arrived. Tears in the linoleum floor and side table dirty with food stains. Holes in the whole.
Stayed 1 night in Aug 2023
Response from Management on Sep 15, 2023
Siemay, we are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

4/10 Poor

Joseph

Stayed 7 nights in Aug 2023
Response from Management on Sep 15, 2023
Joseph, we are sad to see that your experience did meet your expectations. All feedback is important and we will take this score and share with personnel to create a better guest experience.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in Jul 2023
Response from Management on Sep 15, 2023
Lori, thank you for the amazing review! We love to see that you enjoyed your stay.

6/10 Okay

Kimberly

Stayed 1 night in Aug 2023
Response from Management on Aug 30, 2023
Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Your situation was an uncommon occurrence and we promise to do better in the future.

8/10 Good

sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Jul 2023
Response from Management on Sep 15, 2023
Sheryl, thank you for the feedback. We are happy to hear that you enjoyed your stay.

6/10 Okay

Liam

Disliked: Amenities, property conditions & facilities
It’s somewhat difficult to review this property. The reason multifaceted. First, I called for a late check in and was told that all I would need to do was call a number and someone would be down to greet me. I called the number 44 times to no avail for the next few hours. I basically slept in my car. When it was time someone would physically be there at 9am, I was told she had checked someone in at 2:30 am, but then I showed her the time of my call which was at 2:29. So there was some untruth to that. Also I was charged the full rate even though the service expected wasn’t reciprocated. This is supposedly a non-smoking hotel. But when I entered my room, it was the epitome of a smoking room. I asked about it not wanting to be charged any penalty for smoking and was told that that was a surprise and that they couldn’t move me because they were full. Anyway, the one good thing was that there was good television and the bed was comfortable.
Stayed 3 nights in Jul 2023
Response from Management on Sep 15, 2023
Liam, we appreciate the feedback. We hate to hear that you had some not so good experiences. We will utilize your comments to create a better guest experience.

10/10 Excellent

Karina

Stayed 1 night in Jul 2023
Response from Management on Sep 15, 2023
Katrina, we appreciate the amazing feedback! We are glad to see that you enjoyed your stay.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
You freakin double booked rooms leaving myself, my daughter, and her friend with no place to stay. We slept in our car
Stayed 2 nights in Jul 2023
Response from Management on Sep 15, 2023
Wendy, we are sorry to hear that this happened to you. Your experience was not a great one and that is not our normal practice. We apologize, again.

2/10 Terrible

Madison

Disliked: Property conditions & facilities
Super dirty as you walked in.
Stayed 2 nights in Jul 2023
Response from Management on Sep 15, 2023
Luis, we are sad to hear that your experience did meet your expectations. The hotel is going through changes and renovations and we will share your comments with personnel to create a better guest experience.

2/10 Terrible

Raquel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place looked like it was a crack house reallly bad and the rate on hotels.com was a lie
Stayed 7 nights in Jul 2023

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I wish I would have went off the reviews from other guests. Hours before I checked in I received a call from the front desk saying the room I had booked was unavailable ( I had booked a room with 2 beds). They offered me 2 rooms for the price of one or a room with a single King bed. The 2 rooms would not work due to me being the only adult with 2 minors. I told the front desk I guess we would have to make the king bed work. We checked out a day early due to our trip ending sooner then originally planned. When we originally checked in I paid the full amount for the stay and it came out of my bank account. When we got home I noticed I had the full amount being charged to my account again (almost $700). I called the front office to see what was going on only to be informed that the original person that had checked me in did it wrong and that is why I was being charged again but the manager had caught it and I would get the money back in 2-3 days. I asked to speak to a manager (after I could hear the manager telling the lady what to say to me) and was put on hold only to be told that the manager was busy. I would run and not waste your money! Listen to all the bad reviews like I did not. You will be disappointed if you chose to stay! We have travelled all over the US and this was by far the worst experience and stay we have had.
Stayed 9 nights in Jun 2023

2/10 Terrible

Kristen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could rate 0 stars I would. Hotel was filthy and smelt of cigars and chemicals. Pillows were dirty upon arrival. Ended up getting bit by bed bugs as well as my partner, and when trying to bring it to managements attention, one hung up on me after being rude. The Second Lady refused a refund and insisted the hotel didn’t have bed bugs, I did. This place shouldn’t be in business now reading the many other horrible experiences.
Stayed 3 nights in Jun 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment Motel
Stayed 7 nights in Jun 2023

2/10 Terrible

Mark

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no one at the desk. Couldnt get new keys. No iron or ironing board. Active shooter situation ik my second night. They should be paying people to stay here. It is traumatizing.
Stayed 5 nights in Jun 2023
Response from Manager on Jun 29, 2023
I am so very sorry your stay was disturbed by a domestic violence situation. We can't control every guest and every situation. We do have a no weapons policy at this hotel but we do not search bags of the guests checking in. We have on call service after hours if you call the number if you lost your key. We also have ironing boards and iron if you ask the front desk.

2/10 Terrible

Nadab

Stayed 3 nights in Jun 2023

6/10 Okay

Kristopher

Stayed 1 night in May 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in and room was filthy. Front desk attendant did not offer to clean room or change rooms just said that " only their GM could issue a refund". Still trying to get my refund for 2 nights.
Stayed 2 nights in May 2023

2/10 Terrible

Greg

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was nothing like i thought. Elevator was out had use stairs. Dirty. Smelly. Stains in bed sheets.
Stayed 1 night in May 2023

2/10 Terrible

Keomia

Disliked: Cleanliness, property conditions & facilities
This place is not a home away from home the advertising is false and once you see the hell hole that it is they have the nerve to say you can’t change your mind about staying “No refund “
Stayed 10 nights in May 2023

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shay

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Pete

Stayed 1 night in Apr 2023

8/10 Good

Jerusha

Stayed 1 night in Apr 2023

2/10 Terrible

Ron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
This hotel is terrible and should never be used. Nothing works at this hotel including the staff. The phones in the rooms are all out of order which is a security issue, there is no breakfast as advertised, the front desk is closed except for very limited hours and was closed today so I couldn't check out, the emergency number they give goes unanswered as does the hotel's phone. The rooms have odors to the point windows have to be left open in freezing weather, the fitness center is closed so NOTHING WORKS and on top of that they charge $100 deposit for this hotel!
carpet is torn and worn in the room
curtains are hanging down without the drapery hooks to hold them up
These are the supposed hours for front desk but this morning at 12noon no one had shown up nor would answer the phone listed.
You need assistance during your stay, this is what you get!
Stayed 2 nights in Mar 2023
Response from Tina on Apr 17, 2023
I apologize for this inconvenience. I will share these issues with my staff.

4/10 Poor

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay again
Stayed 3 nights in Feb 2023
Response from Management on Mar 3, 2023
We are apologize you were unsatisfied with your stay. If you have time for so we can get some information from you. Thank you for staying with us and we hope you will give us a chance to better serve you in the future.