Posted Aug 23, 2016
Even though we booked the room months in advance, upon arriving at the hotel we were told they had "overbooked". However, they could provide a room with a pull-out sofa and a double bed. We agreed. There were no covers or pillows for the pull-out, so the next day we went to the office, which was supposed to open the front desk at 10:00 a.m. (limited hours), and the desk was still closed at 10:10. Two of us knocked on the door and were told "10 more minutes". The elevator broke down with a child trapped on it, and the firemen who came mentioned this was a ongoing issue. We had to bring our suitcases down from the third floor on the staircase. I think the mattresses were bought at the dollar store. How anyone could use this facility for an extended stay is unthinkable. Our reservation was for three nights, but after the 2nd night, we went next door to a Motel 6 which looked like the Taj Mahal. Couldn't take another night at Bates Hotel (or I was waiting for Jack Nicholson to say "Here's Johnny" from The Shining. DO NOT BOOK YOUR STAY AT THIS FACILITY.