52-inch flat-screen TV with cable channels, TV, pay movies

Reviews of Sonesta Denver Downtown

4 out of 5
Sonesta Denver Downtown
1450 Glenarm Place, Denver, CO

Reviews

7.8

Good

Rating 10 - Excellent. 697 out of 1627 reviews" "
Rating 8 - Good. 405 out of 1627 reviews" "
Rating 6 - Okay. 242 out of 1627 reviews" "
Rating 4 - Poor. 143 out of 1627 reviews" "
Rating 2 - Terrible. 140 out of 1627 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and had a wonderful stay the entire time there! 10/10
Stayed 4 nights in Apr 2024

6/10 Okay

Lorenzo, Fall River

Liked: Cleanliness, staff & service
Nice area to walk around in. The elevator situation was not good. Long wait times, and no stairs to use.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
4 elevators and 1-2 worked periodically. It took almost 20 minutes to get from the 9th floor to the first floor. The TV and internet barely worked. The walls are paper thin and we heard every toilet flushing and guests walking through the hallways
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Michael, we regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Maintaining optimal functionality of our utilities is crucial and we apologize for any inconvenience regarding the elevators and in-room amenities. We're also sorry to learn about the noise disturbances during your stay. Your feedback is valuable and will be used to improve our overall guest experience. We hope you would consider giving us another chance to demonstrate our commitment to service and comfort.

6/10 Okay

Ben

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Elevators were old, small and didn’t work very well causing traffic jams and long waits
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Ben, thank you for your feedback. We're sorry to hear about the inconveniences encountered due to the elevator situation. Please know our maintenance team is constantly working to improve the overall quality of the hotel efficiency. We appreciate your patience and understanding, and look forward to the chance of serving you better in the future.

6/10 Okay

Diana

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I noticed an old piece of soap that they did removed from the shower shelf, and when I was preparing my bed to sleep, I found a nail between the sheets. I didn't clip mine, and it was disgusting.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Diana, it's disconcerting to learn about your less than satisfactory stay, particularly in relation to cleanliness. We deeply regret the oversight and assure you that this is not typical of our usual standards. Any feedback is invaluable to us as it aids in refining our services and guest experience. We hope you'll consider giving us another chance to provide you a more compelling experience, reflecting the high standards we aspire to.

10/10 Excellent

Mike, Cotulla

Liked: Staff & service, property conditions & facilities
Recommend
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Thank you for the wonderful rating, Mike!It's fantastic you enjoyed your time at Sonesta Denver Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and perfect for the night we stayed!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Dylan, we're thrilled to hear about your wonderful stay at Sonesta Denver Downtown! Our unbeatable location is indeed one of our treasured features. Thank you for selecting us to enjoy your night. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality spot.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jason, it's wonderful to hear you enjoyed your time at Sonesta Denver Downtown! We're thrilled you appreciate the quality we strive to provide. We can't wait to welcome you back soon.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Eileen, thank you immensely for your perfect rating of Sonesta Denver Downtown on Expedia. We trust your experience was memorable and look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kevin, we appreciate your feedback for the Sonesta Denver Downtown. It's great to see your overall positive rating. We'd love to further enhance your experience next time you visit. Thank you for choosing us!

6/10 Okay

Anthony

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
In all did not have a great experience here, compared to better alternatives near by. I do not wish to bash this hotel however I would not recommend this one, unfortunately. From the moment I arrived until the moment I left it was not great, and I do not try to be complicated myself but there were inconveniences that no one should experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Anthony, thank you for sharing your thoughts. It's disappointing to hear you encountered some issues during your stay. We're committed to ensuring our guests have an enjoyable experience and it seems we may have missed the mark for you. We'll use your comments as an opportunity to review our procedures and improve overall guest satisfaction. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Mariano, thank you for choosing Sonesta Denver Downtown and leaving a 5-star rating. We're thrilled to know we met your expectations and hope to serve you again in the near future.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility right in the heart of many activities.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Brenda, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Having our hotel's location right in the center of various activities is something we take pride in. We appreciate your feedback and look forward to your return visit.

8/10 Good

Mah

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 22, 2024
Mah, we appreciate the time you took to rate your recent stay at Sonesta Denver Downtown. We are pleased to know you had an enjoyable experience, and thank you for choosing us. Your feedback is a valuable tool that helps us maintain exceptional service. We look forward to hosting you again in the future.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Perla, we are thrilled to hear about your positive experience at Sonesta Denver Downtown. Our team is delighted to have made your stay memorable. We would love to welcome you back in the future!

8/10 Good

Madelyn

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for the 4/5 rating, Madelyn!We are excited to see that you had an enjoyable experience at Sonesta Denver Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

alejandra

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 20, 2024
Thank you for this lovely rating, Alejandra!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Denver Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Glenn, it's wonderful to hear that you had a stellar experience at Sonesta Denver Downtown. We appreciate the five-star rating and hope to welcome you back in the future. Safe travels until then.

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place, however everything was so expensive. Parking, over priced dinner and breakfast buffet was super expensive. Maybe that's normal, I don't stay in these types of places often.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Joshua, it's good to hear that you enjoyed your stay at Sonesta Denver Downtown, but it sounds like there were aspects of pricing that didn't quite meet your expectations. Our aim is to provide quality service and amenities, and sometimes these come at a cost where we believe them to represent good value for the experience. We understand that everyone's perspective on value can vary, and we're always open to feedback. We look forward to welcoming you back, should you choose to visit us again.

4/10 Poor

Ashley

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Beautiful place on the outside and warm and inviting on the inside. However, the staff was extremely rude and unwelcoming and my room was a mess. There was gum stuck to the wall behind my bathroom trash can, one of the water bottles left in my room was half finished, and there was no fitted sheet on my bed so I just had to lay on the top sheet and use the itchy comforter alone. Served it’s purpose for the night, but would absolutely not recommend.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Ashley, your feedback is extremely valuable to us. It's clear that your stay didn't meet expectations, especially concerning the cleanliness of your room and your interaction with our team members. This certainly isn't typical, as we aim to provide a welcoming environment with high standards of cleanliness. We apologize for any discomfort you've experienced and assure you that constructive feedback like yours helps us improve and deliver better experiences in the future. We hope to have the chance to refine your perception during your next stay.

8/10 Good

Blasko

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thanks for the 4/5 rating, Blasko!We're happy you had such a lovely stay at Sonesta Denver Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

2/10 Terrible

Ethan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
We appreciate your feedback, Ethan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Lisa

Traveled with partner
Liked: Amenities
Everything was enjoyable.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Lisa, it's wonderful you had an enjoyable stay at the Sonesta Denver Downtown. We aspire to provide our guests with memorable experiences. Looking forward to welcoming you back soon.

6/10 Okay

Deborah

Business traveler
At check-in I was suddenly required to pay a “deposit” equal to one night’s room rate. This was never mentioned at booking or when I recorded messages confirming my stay. Surprise fees are not cool.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Deborah, it's disappointing to hear about your frustration regarding the unexpected fee on your bill. It's of utmost importance that our guests clearly understand their reservations and costs associated. On that note, it's regrettable if this caused an inconvenience during check-in. We appreciate your feedback and will strive to ensure better communication in the future.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Brooke, thank you for your superb rating of Sonesta Denver Downtown on Expedia! We're thrilled that you enjoyed your stay with us and we're looking forward to welcoming you back on your next visit.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Joshua, it's fantastic to hear that your recent stay at Sonesta Denver Downtown was a success! Our team appreciates your top rating on Expedia. We sincerely hope to welcome you back for another exceptional experience soon.

2/10 Terrible

Flor

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Flor, it's unfortunate to learn that your experience didn't meet your expectations. We always aim for complete guest satisfaction and it seems like we fell short this time. Please consider giving us another chance to impress you during a future stay.

10/10 Excellent

Dan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, not much for parking though, so if you got a car maybe find a parking garage
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 8, 2024
Dan, it's great to hear you found the Sonesta Denver Downtown to be good. We appreciate your feedback about the parking situation and understand it may not meet everyone's preference. Rest assured, we are consistently looking for ways to enhance our guests' convenience and we'll factor this into future considerations. We look forward to hosting you again in the future.

6/10 Okay

Evander, Bronx

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
No comments
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
We appreciate you taking the time to share your feedback, Evander.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

andres, chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places to stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Andres, it's rewarding to hear you had a positive experience at Sonesta Denver Downtown. Our team continually strives to provide comfortable accommodations and we're glad we met your expectations. We look forward to offering another quality stay in the future.

4/10 Poor

Miguel

Traveled with pets
Disliked: Amenities
States to be in a one time charge for pet and 40 dollar per day parking fee. Got charged for 100 dollars per day for pet.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Hello Miguel,Thank you for sharing your feedback with us. We sincerely apologize for the confusion and inconvenience regarding the pet fee and parking charges during your stay. After our conversation, we acknowledged the error and promptly issued a refund for the overcharge. We appreciate your understanding and are committed to ensuring our guests' experiences align with our policies. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Priya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was free which was great for downtown. The staff was not very friendly as noted by other reviewers. If that doesn’t bother you then I’d recommend staying here!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Priya, thank you for offering your perspective on your stay at Sonesta Denver Downtown. We're pleased to hear that you appreciated the complimentary parking. Your feedback regarding the interaction with our team members is noted and we will be sure to address this to ensure all guests feel welcomed and valued. Your recommendation is appreciated and we hope to have another opportunity to serve you even better in the future.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Lisa, we understand that you didn't give us the best rating and rest assured we value all guest insights as they aid us in striving for service improvement. It is disheartening to note we fell short in some aspects of your visit. That being that case, we look forward to sharing a better experience with you next time.

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Great property for the price and location but not what I would call a 4 star hotel. The bathroom had either freezing water or boiling water. Luckily I was here only for two nights. The TV only had local limited channels with not very good signal. So pretty much imagine you have no TV to be honest. Location is great! Parking was not hard to find.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Brandon, it seems you had a mixed experience at our hotel. We appreciate you acknowledging the value and location of Sonesta Denver Downtown. Concerning the fluctuations in water temperature and the TV channels you've mentioned, we continuously strive to improve and provide an exceptional experience for all our guests. We've taken note of your feedback and will look into it with our team. We're glad that you found our location convenient and parking easy. We hope to have the opportunity to better your experience on your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Karen, thank you for your exceptional rating! It's fantastic to hear that your experience at Sonesta Denver Downtown was a satisfying one. We are delighted to know we met your expectations and your stay was enjoyable. Our team looks forward to welcoming you back for another great experience in the near future.

10/10 Excellent

Garett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing! They recommended some good restaurants in the area and even gave us some discount coupons to some of them. Considering it was downtown everything was walkable and if there was a place that wasn't, the electric scooters came in handy. They have their own dedicated parking garage that only costs $49 a night. The parking garage was really convenient!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Garett, it's wonderful to hear about your 5-star experience at Sonesta Denver Downtown! Our team members indeed endeavor to provide top-notch recommendations and perks to enhance your stay. We're glad you also appreciated the walkability of our downtown location and the convenience of our parking facility. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Robert, it's great to hear that you found a peaceful atmosphere at Sonesta Denver Downtown. We aim to provide a calm environment for our visitors to unwind. We hope to welcome you back in the future!

10/10 Excellent

Niccole

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for the perfect rating, Niccole!We are very pleased to hear that you had a wonderful stay at Sonesta Denver Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotels atmosphere, very cozy
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Thanks for the perfect rating, Octavio! We can't wait to see you again soon for another amazing experience at Sonesta Denver Downtown. Have a great day!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and very nice rooms!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Amber, it's great to hear you were impressed with our team members and the pleasant rooms at Sonesta Denver Downtown. We value your choice to stay with us and we hope to welcome you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
close to convention center.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
James, we're delighted to hear that the prime location of Sonesta Denver Downtown served your needs well. We appreciate you taking the time to share your favorable feedback. We hope to welcome you back in the near future!

6/10 Okay

Darrin

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Darrin, it seems like your stay didn't fully meet your expectations. We value your feedback and we hope for another opportunity to serve you better.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Jessica, it's wonderful to hear that you had a positive experience at Sonesta Denver Downtown. We strive to make each guest's trip memorable, and we're glad we hit the mark during your stay. Thank you for your review and we hope to welcome you back in the future.

10/10 Excellent

Keely

Liked: Cleanliness, amenities
Perfect
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Keely, it's fantastic to read that you had a flawless stay at Sonesta Denver Downtown. We're thrilled our hotel managed to leave such a positive impression. Looking forward to your next visit.

10/10 Excellent

Taijiah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Taijiah, it's great to see you thoroughly enjoyed your stay at Sonesta Denver Downtown. We appreciate your positive feedback and hope to see you again soon!

8/10 Good

Timothy

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Customer Service on Feb 5, 2024
Thanks for the great rating, Timothy!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Denver Downtown soon, we'd love to have you back!

10/10 Excellent

David John Stanton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Top floor view of the mountains is exactly what someone from the flat Midwest needs. Staff is great as always
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
David, we're overjoyed to hear about your magnificent experience at Sonesta Denver Downtown. The breathtaking mountain view from the top floor indeed offers a beautiful contrast for someone accustomed to flat landscapes. We're also delighted you found our team members to be as wonderful as ever. We look forward to the pleasure of welcoming you back.

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 25, 2024
Ashlie, it's fantastic to hear that your stay at Sonesta Denver Downtown was up to your expectations! We sincerely appreciate excellent guests like you and we're already looking forward to your next visit. Safe travels until then!

2/10 Terrible

Dawn

Business traveler
Disliked: Property conditions & facilities, room comfort
Noisy, loud, so-so service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Dawn, we're genuinely sorry to hear that you found your stay less than peaceful and that our service didn't meet your expectations. We understand how important a tranquil environment and dedicated service are to an enjoyable stay. Rest assured, we'll look into these matters and make necessary improvements. We hope for an opportunity to offer you a much better experience in the future.