Ratings based on 723 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel friendly staff, good quiet stay

Posted Jul 24, 2017
Hotel was great, disappointed in the $75+ Fees so hotel was significantly more expensive than originally booked but other than that it was a great stay.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you very much for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay and we will follow up on your constructive comments as well. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you again. Sincerely, Bill Ninivaggi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Staff was nice and great location, however the bed frame had dust bunnies falling off of it and the mini frig was defrosted and filled with water.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for the review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed our location and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back. Sincerely, Bill Ninivaggi General Manager
3 out of 5
by A verified traveler from Vancouver, WA

Nice location

Posted Jul 21, 2017
Stayed 3 nights and housekeeping never came to make up our room or replace towels. Asked to check out late and was only given 30 minutes.
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Dear Sara, Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Bill Ninivaggi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 19, 2017
Very centrally located to everything downtown. All walking distance. The facility is really nice. Room was great, only little complaint is walls are kinda thin so you can hear through it. Luckily they did provide ear plugs :-)
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Dear MM, Thank you for the kind review. We're so glad our location worked well for you and that you appreciated being so close to downtown. Thanks for being our guest. We look forward to your next visit! Sincerely, Bill Ninivaggi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Great staff, underwhelming room, good Location, business center is actually a UPS store and they charge for extras
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you so much for the review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! We appreciate your feedback and look forward to hosting you again. Sincerely, Bill Ninivaggi General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with poor organization

Posted Jul 7, 2017
Pros: The location, lobby, rooms, and bar.
Cons: The valet service.
Location: Close to downtown life, baseball stadium, and walkability.
We were really excited to stay at this hotel because of it's location in downtown Denver. The room was beautiful and exactly what we expected. Unfortunately, it took us 30 minutes to get our luggage from bell hop service. On our stay we visited the hotel bar which was very nice and relaxing. The next morning we waited 50 minutes to get our car from the valet and when we asked about the delay, we were informed that the drivers were locked out of the parking structure and that they were working on getting access. After our car was brought up we were not informed of this or given our keys. They parked the car and we had to go ask for our keys, which was unacceptable. This delayed our travel plans and set us back of our schedule. Valet was a luxury that we paid for $45.00 per night and expected better customer service.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Dear guest, Thank you for your feedback. We are very sorry you encountered this problem with the valet, and we are working toward preventing this from happening in the future. We hope this does not deter you from choosing to stay with us again. Bill Ninivaggi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Nice hotel with very friendly employees!

Posted Jun 26, 2017
Pros: The staff
Location: It's downtown and close to everything!
The room was really nice and all the employees were super friendly.
Comment from Hotel Management
Jun 26, 2017 by General Manager, Hotel Management
Dear Chelsi, we loved having you stay with us and appreciate the great feedback. Our staff is truly dedicated at making our guests feel welcome and we are happy that was your experience. We cant wait to have you back for another wonderful visit! Bill Ninivaggi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheyenne wy

Nice hotel

Posted May 14, 2017
The room was newly remodeled and really great. What really shined was the restaurant they food was amazing. The one that really stood out was frank the bartender he gave us an unforgettable experience.
Comment from Hotel Management
Jun 2, 2017 by Melissa, Hotel Management
John, thank you for the 5 Star Rating. We agree, Frank is one of our best! We appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from CO

Nice Hotel in walking distance to 16th streeet.

Posted Apr 28, 2017
This hotel is newly renovated. The staff was extremely nice. The room was small, but nice. The bed was comfortable. The scent of the shampoo, conditioner, and soap used in the room were very strong. It made the whole room smell "woodsy". It kind of gave me a headache. It took the valet almost 30 minutes to find our car!!! It's a good thing we didn't have to be somewhere at an exact time otherwise we would've been late.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff and facilities my

Posted Apr 24, 2017
Staff extra friendly and​ helpull, Linda at the front​ desk especially.