Posted Jul 6, 2009 on Hotels
I picked this hotel strictly on location...it was down the street from the hotel our traveling companions were staying in but which was booked so we couldn't stay in the same one. I was traveling with my three children and thought this looked decent online. My kids were mostly interested in swimming and playing miniature golf, and I was excited at the idea of having both of those available in our hotel, avoiding having to load the kids up to go out. I was a little concerned that this hotel required payment up front, but went ahead and booked (and paid for) the room. When I got there, I found out that their swimming pool was under renovation. They offered me a free pass to a 'local' pool instead, and gave me printed directions. I was frustrated that hotels.com didn't mention the pool being closed. I definitely would NOT have booked a room knowing that. But, I loaded up my three kids to try and find this other pool. The directions were vague. The first line said, "head out of the parking lot and turn right," but there were three ways out of the parking lot. I tried each way, following the directions, but ended up in a shopping center, in a neighborhood, and near the county jail. After 45 minutes, I gave up and went back to the hotel. When I told this story to the front desk clerk, she just looked at me then proceeded to help the next person in line! I was very frustrated, to say the least. And, because I had already paid, I couldn't just leave.
My other grievances were minor and could have been overlooked barring the swimming pool debacle. The remote control didn't work on the TV, but maintenance came and fixed it quickly. The bathroom light was missing a cover. The bathtub plug didn't work very well. And, there was no free breakfast.
I think I'll avoid Holiday Inn in the future.