Posted Aug 29, 2016
When I booked this hotel, one thing that I was specifically looking for was a pool and hot tub. When we arrived, after driving 14 hours from MN, not only was the pool area closed, the whole hotel was under complete renovation. I think that when you're booking a hotel, you should be made aware that the amenities that you're looking for will not be available. The chairs on the outside deck were completely broken, there was no ice machine available, and only 3 outlets in our "new room" worked. There was not a fan in the bathroom and the electric outlet in there did not work. Hard to be a woman and get ready, in the corner of your hotel room, due to the outlets not working near a mirror. The only positive I will give about this hotel is that the staff was friendly and helpful when they could be.
My best friend and I came to Colorado to celebrate our 40th birthdays and I was completely disappointed and frustrated with this. I should have been made aware of the renovation so I could have made reservations elsewhere, before we made that drive. I have requested a refund and, of course, no one from the Doubletree or Expedia has returned my messages or calls.