Ratings based on 1,148 Verified Reviews

3.7 out of 5
75% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Erie, CO

Nice hotel

Posted Feb 22, 2018
Location: Quick drive to Pepsi Center.
Only needed for 1 night. Not a far drive from Pepsi Center. Room was clean and nice. Loved the warm cookies! Buffet breakfast was very good. Would stay here again.
2 out of 5
by A verified traveler from Missouri

Loud Trains all night!! Drafty rooms.

Posted Feb 1, 2018
Pros: Staff was very friendly. Moved us to another room but it was drafty also.
Cons: Train noise
Our first night was the worst with the train right our side our room. Blowing the horn every time it crossed the road by the hotel. Front desk moved us the next morning but both rooms were really drafty. The Staff were very helpful but not much they can do about the Train.
Comment from Hotel Management
Feb 5, 2018 by Cheryl, Hotel Management
Hi Gary, Thank you for your feedback regarding your recent stay with us. I do apologize about the train issue. It has been a huge struggle for us to deal with, however we are working very closely with Denver RTD to resolve the issue as soon as we can. We appreciate you staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but noisy

Posted Jan 27, 2018
Pros: staff, location
Hotel side facing train track must be avoided. Couldn't sleep. Next day, nice and accommodating staff moved me to a better and nicer room.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I do apologize about the new light rail built next to our hotel. We are working extensively with Denver RTD to resolve the issue as soon as we possibly can. I'm happy to see our staff took care of you as well. We certainly take pride in our customer service. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2018
Pros: Staff and location
Front desk staff were outstanding and very friendly after we had been sent on a very incorrect route from the airport by the AVIS team.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I'm happy to see our staff took great care of you, especially after the inconvenience you mentioned. I will be sure to pass along your praise and we hope you will stay with us again if your travels bring you back to Denver.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
No frills hotel with pleasant staff and comfortable beds.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I'm glad to see our staff was accommodating and you enjoyed your room. We hope you will stay with us again if your travels bring you back to Denver.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Nice hotel, friendly and helpful staff. Only thing I would note is that the train right outside the hotel is very loud at night, and made it difficult to sleep.
Comment from Hotel Management
Jan 9, 2018 by A.J., Hotel Management
Hello, Thank you for your feedback regarding your stay with us. I do apologize about the trains near the hotel. We are working very closely with Denver RTD to resolve this issue as soon as we possibly can. We do hope you will visit us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
Staff were very friendly. Loved the feel of the hotel.
Comment from Hotel Management
Jan 8, 2018 by A.J., Hotel Management
Hello, Thank you for your feedback regarding your stay with us. We are happy to see our staff took good care of you and that you enjoyed our property. Come and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Damn train !!

Posted Jan 3, 2018
Everything was great except the train that passes by there. It’s so loud and makes it hard to sleep. Other than that I really enjoyed my stay.
Comment from Hotel Management
Jan 5, 2018 by A.J., Hotel Management
Hi Angel, Thank you for providing your feedback. We do apologize about that train. We're working very closely with Denver public transit to resolve this issue as soon as we possibly can. I hope you would give us another chance once we finally get the train horn to cease. Thank you for staying with us!
3 out of 5
by A verified traveler from georgia

Trains all day and night long!!

Posted Dec 11, 2017
Hotel was nice for the price. However the trains running all day and night wasn’t nice at all.
Comment from Hotel Management
Dec 12, 2017 by A.J., Hotel Management
Hi Ara, Thank you for providing your feedback about your recent stay with us. I do apologize about that train. It is absolutely a struggle for us to deal with and I do understand your frustration. We are working very closely with Denver RTD to resolve the issue. We do hope to see you again soon.
3 out of 5
by Daniel

Posted Nov 20, 2017 on Hotels
They charged me for the continental breakfast and there were railroad tracks right by the hotel. The freight trains blew their horns all night long.