Ratings based on 1,166 Verified Reviews

3.7 out of 5
75% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel/Good location/Bad location

Posted Apr 20, 2018
The hotel is very comfortable and in a good location but not a good location relative to hearing the train 24x7. The staff was great.
1 out of 5
by A verified traveler from denver, CO

WRONG ORDER

Posted Apr 3, 2018
The hotel have in the wrong order when we ordered room service and when we asked for compensation one of the ladies pretended like she didn’t speak English and they were so rude when they were telling us no.
Comment from Hotel Management
Apr 19, 2018 by Cheryl, Hotel Management
Hi Shalayna, Thank you for providing your feedback about your stay with us. I'm sorry to hear you were disappointed in your accommodations and I will be sure to address this directly with our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2018
Staff friendly. Comfy bed. Breakfast buffe very good.
Comment from Hotel Management
Mar 28, 2018 by Cheryl, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2018
These hotel branch never fails.. always a good stay
Comment from Hotel Management
Mar 6, 2018 by Cheryl, Hotel Management
Hello, Thank you for your feedback about your stay with us. I'm happy to see you enjoyed your time with us and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Erie, CO

Nice hotel

Posted Feb 22, 2018
Location: Quick drive to Pepsi Center.
Only needed for 1 night. Not a far drive from Pepsi Center. Room was clean and nice. Loved the warm cookies! Buffet breakfast was very good. Would stay here again.
Comment from Hotel Management
Feb 23, 2018 by Cheryl, Hotel Management
Hi Heidi, Thank you for the feedback about your stay with us. I'm glad to see your accommodations were satisfactory, and I'm happy to hear that you would stay with us again. Come back for some more warm cookies and hospitality any time!
2 out of 5
by A verified traveler from Missouri

Loud Trains all night!! Drafty rooms.

Posted Feb 1, 2018
Pros: Staff was very friendly. Moved us to another room but it was drafty also.
Cons: Train noise
Our first night was the worst with the train right our side our room. Blowing the horn every time it crossed the road by the hotel. Front desk moved us the next morning but both rooms were really drafty. The Staff were very helpful but not much they can do about the Train.
Comment from Hotel Management
Feb 5, 2018 by Cheryl, Hotel Management
Hi Gary, Thank you for your feedback regarding your recent stay with us. I do apologize about the train issue. It has been a huge struggle for us to deal with, however we are working very closely with Denver RTD to resolve the issue as soon as we can. We appreciate you staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but noisy

Posted Jan 27, 2018
Pros: staff, location
Hotel side facing train track must be avoided. Couldn't sleep. Next day, nice and accommodating staff moved me to a better and nicer room.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I do apologize about the new light rail built next to our hotel. We are working extensively with Denver RTD to resolve the issue as soon as we possibly can. I'm happy to see our staff took care of you as well. We certainly take pride in our customer service. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2018
Pros: Staff and location
Front desk staff were outstanding and very friendly after we had been sent on a very incorrect route from the airport by the AVIS team.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I'm happy to see our staff took great care of you, especially after the inconvenience you mentioned. I will be sure to pass along your praise and we hope you will stay with us again if your travels bring you back to Denver.
4 out of 5
by A verified traveler

Posted Jan 18, 2018 on Hotels
Comment from Hotel Management
Feb 2, 2018 by Cheryl, Hotel Management
Thank you Jeremiah!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
No frills hotel with pleasant staff and comfortable beds.
Comment from Hotel Management
Jan 29, 2018 by Cheryl, Hotel Management
Hi, Thank you for your feedback regarding your recent stay with us. I'm glad to see our staff was accommodating and you enjoyed your room. We hope you will stay with us again if your travels bring you back to Denver.