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Reviews of DoubleTree by Hilton Hotel Denver

4 out of 5
DoubleTree by Hilton Hotel Denver
3203 Quebec St, Denver, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 457 out of 1005 reviews" "
Rating 8 - Good. 260 out of 1005 reviews" "
Rating 6 - Okay. 146 out of 1005 reviews" "
Rating 4 - Poor. 89 out of 1005 reviews" "
Rating 2 - Terrible. 53 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with our stay. The hotel team was friendly and very accommodating. Our family greatly appreciated them allowing us to check in early and the smiling faces with every question we had.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Priscilla, we care a great deal about our guests and we’re so glad it shows! Thank you for taking a moment to share your wonderful review of the DoubleTree by Hilton Hotel Denver. We hope to welcome you back soon for another relaxing, five-star experience!

10/10 Excellent

Tricia

Stayed 2 nights in Feb 2024

10/10 Excellent

Kenitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 5, 2024
Kenitra, we’re thrilled to receive your perfect five-star score! Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay. We hope to welcome you back soon!

8/10 Good

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great first tine stay. Parking is not fun
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 26, 2024
We’re so glad you chose the DoubleTree by Hilton Hotel Denver for your visit, Javier! Thank you for rating us four stars. We appreciate your feedback about the parking, and we hope to welcome you back soon!

10/10 Excellent

Anasuya, Furlong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 26, 2024
We can’t ask for better praise, Anasuya! Thank you for allowing us to serve you. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 Excellent

Julia, Torrington

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future, Julia.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude and not helpful
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 17, 2024
Luis, we are truly disappointed by your comments regarding our service, as our goal is to provide warm hospitality at every opportunity. We’re grateful that you chose to share your experience with us and can assure you that we will be discussing this as a teachable moment with our team. Please allow us a second chance to make a better impression.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Lisa, knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit.

6/10 Okay

Robert

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Our stay was in February(winter time). The heat in our room was not working, the heater blew cold air constant.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 7, 2024
We’re happy that our caring team impressed you, Robert! However, the comfort of our guests is very important to us and we regret that you had some trouble with your accommodations. We would have been happy to address your concerns or find a room that was more comfortable. Please visit us again soon so we can offer you a perfect stay in every way.

10/10 Excellent

Luisana

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the renovated room. Thank you for being so pet friendly and providing a clean room with zero dog smell.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 6, 2024
Luisana, at the DoubleTree by Hilton Hotel Denver, some of our favorite guests have four legs! We’re so glad our fresh, welcoming accommodations and helpful pet policy surpassed your expectations. We’d love the chance to serve you and your pup again soon!

6/10 Okay

Erwin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Thank you for choosing our property and rating your stay, Erwin. It is our hope you will give us another chance to welcome you, as we wish to change your impression of us!

6/10 Okay

Lindsey

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 23, 2024
Thank you for visiting, Lindsey. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

10/10 Excellent

Haidee

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Receiving your five-stars means a lot to us! Thank you, Haidee, and we hope to see you again soon.

10/10 Excellent

Corbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby. Rooms a bit dated but still nice and clean
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 29, 2023
Corbin, we're just thrilled to have earned your top score! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Denver. Please know that we are currently renovating our property. Hopefully, your travels will bring you back soon so you can appreciate our fresh new look!

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 13, 2024
Kerry, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Nicolai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Dec 20, 2023
Earning your perfect score made our day, Nicolai! Thank you for staying with us at the DoubleTree by Hilton Hotel Denver. We'd love the chance to welcome you back soon!

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Thank you, Barbara! We can’t wait to welcome you back for another five-star stay at the DoubleTree by Hilton Hotel Denver.

8/10 Good

tamara

Traveled with family
Liked: Cleanliness, staff & service
My first time in that part of Denver. The room was clean. When I took a shower. A plate that is in the tub fell off. When they re-tiled the shower area. Some of the tile was not grouted completely. I do like how quiet it was. I liked that.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 15, 2023
Tamara, we're so glad you chose to stay with us at the DoubleTree by Hilton Hotel Denver! Thank you for your high score, and for mentioning how quiet and relaxing your experience was. We will address your concern about the shower immediately. Please think of us when your plans bring you back to the area!

6/10 Okay

Jordan

Nice staff . The room was clean but felt old and dated. Thin walls
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 9, 2023
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Jordan! Our team will be thrilled by your praise. Please know that we are currently renovating and updating our property, and we hope you'll visit us again soon so you can enjoy our fresh new look!

10/10 Excellent

Jay

Liked: Staff & service, amenities, property conditions & facilities
Loved the service.
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Nov 29, 2023
Exceptional hospitality is how we are known, Jay! Thankyou for honoring us with your perfect score. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s ok. It’s a Double Tree, but it does leave a bit to be desired. It’s really dated (they’re currently redoing parts of it). The pillows suck and made my neck and back hurt. The price was good, which is why I picked this location, but if you can swing an extra $15 per night to stay somewhere else, it’ll probably be worth it.
Response from HotelMgmt on Nov 29, 2023
While it’s great to know that our value pleased you, Thomas, we regret that we were unable to completely win you over. Your feedback is helpful and our team will review it internally to see where extra attention may be needed. Please visit us once our renovations are complete so we can work to earn another star or two.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 1st morning the tube/shower backed up with brown water before I got to shower. They let me shower in another room. The 2nd morning the same thing happened. I didn't get to shower. Before I checked out. I will never stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 28, 2023
We are deeply disappointed that your stay fell short of our usual excellence, and we apologize for your frustration. Our ongoing renovations will ensure that our bathrooms and plumbing are updated and working perfectly. Thank you for sharing your feedback.

4/10 Poor

HEIDI, PALATINE

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
We wish we could have done more to impress you during your stay, Heidi. Thank you, we hope to have the opportunity to welcome you back.

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities
The floor I was on was pretty shaby...the hall I was in was very outdated - wallpaper peeling, carpeting was extremely old. Room was clean and the bed was comfortable.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 13, 2023
While we're happy that you appreciated our relaxing bedding and spotless accommodations, Dawn, it's disappointing that we were unable to completely win you over. Please know that we are currently renovating our guestrooms and we expect the exciting project will be complete by April. We hope you'll visit us again soon at the DoubleTree by Hilton Hotel Denver so we can offer you a perfect stay in every way!

6/10 Okay

Shoshana

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was great! But the curtains in my room were shredded and the desk light had a short(it kept flickering)
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 8, 2023
Our team will be delighted by your praise, Shoshana! We regret that we were unable to completely win you over, however. Currently, our rooms are undergoing an exciting renovation and we expect to be finished in April of 2024. We hope you'll visit us again so we can work to earn another star or two.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Not bad but not great.
Great price and location. Has a wonderful cafe that serves starbucks. However, the hotel is really dated and starting to fall apart. Water pressure is also poor. I still recommend the hotel but if you want a bit more of that pampered feel, go elsewhere.
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 3, 2023
While we're happy that our fantastic setting, terrific amenities, and helpful value pleased you, it's disappointing that we were unable to completely win you over. Please know that we began renovations of our rooms in September, and our new updates should be complete by April 2024. Please visit us when our work is complete so we can work to improve your impression of us.

8/10 Good

Jose

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Good hotel
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 6, 2023
We're so glad that you felt comfortable and well cared for, Jose! Thanks so much for your kind remarks. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 3 nights in Aug 2023
Response from HotelMgmt on Nov 6, 2023
It was a pleasure to host your recent visit, Brittany! Thank you for sharing your wonderful review and top score for the DoubleTree by Hilton Hotel Denver. Please return soon!

2/10 Terrible

HakLeng

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worst doubletree hotel I’ve stayed in. Felt like a motel 6. Carpets and walls smelled. Walls are so thin every minor noise can be heard next door
Stayed 3 nights in Oct 2023
Response from HotelMgmt on Nov 1, 2023
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We are excited to share that we are in the process of an exciting renovation of our guestrooms. We hope you'll visit us again when it's complete and give us another chance to change your impression of us.

2/10 Terrible

raquel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures doesn’t look like the real room ,and it was old and dirty furniture,bed stains ,and pricey,you can get a better room for $200 the night there,we talked to the personal about it and they just gave us another dirty room ,please don’t choose this place …I even got the protecion plan with Expedia and I didn’t get any refund or type of cancellation… 0⭐️
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 30, 2023
It's truly disappointing, Raquel, that your stay with us fell short of the excellence for which we're known. Your feedback will be used to see how we can improve the guest experience. We hope to have a chance in the future to change your impression of us.

4/10 Poor

Jesus

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bathtub does not drain the water, we reported it and they never did anything.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 17, 2023
Jesus, we truly regret that your experience with us fell short of the five-star hospitality for which we're known. Our maintenance team will be ensuring that the drains are working properly, as complete satisfaction is very important to us. We hope you'll allow us a chance int he future to improve your impression of us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 10, 2023
We're proud to have earned your top score, Mark. Please come back soon!

2/10 Terrible

Gayle

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 10, 2023
Gayle, it's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 8, 2023
Thank you for your five-star rating, Savannah! We hope to be your preferred property whenever your travels bring you to the area!

4/10 Poor

Cayson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated. Super old musky smelling rooms.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
It's disappointing to learn that your stay fell short of expectations, Cayson. We began renovations of our rooms in September, and our new updates should be complete by April 2024. Please give us a second chance in the future to change your impression of us.

2/10 Terrible

Yasmina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping GOOSIP LOUD close to my door early mo
Everything was OK UNTIL your HOUSEKEEPERS started talking CLOSE TO MY DOOR ABOUT THEIR PARTIES THE NITE BEFORE LOUD VERY EARLY IN THE MORNING WERE IS SUPPOSSED WE ARE RESTING .
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
Thank you for staying with us at the DoubleTree by Hilton Hotel Denver, Yasmina, and for sharing your feedback. We understand how important a quiet, restful environment is to a successful experience, and we will be passing your remarks along to the housekeeping manager to see where retraining is needed. Please allow us a chance in the future to change your impression of us.

6/10 Okay

Ryan

Disliked: Cleanliness, property conditions & facilities
I had a nice room, but I was highly disappointed that the pool was closed. When I booked through Expedia it said that it would be open during my stay. Miscommunication there for sure. I tried the on site dining options and was highly displeased by the service and quality of products. I won’t be staying here again. I expected more from a Hilton hotel.
Stayed 4 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
While we're happy that our comfortable accommodations pleased you, Ryan, it's disappointing that we missed important chances to surpass your expectations. Our team will be reviewing your feedback to see how we can better serve our guests. We hope you'll reconsider and allow us a chance in the future to change your impression of us.

6/10 Okay

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
I reserve a 2 bedroom balcony room and they didn't have one available for me so I have to get a 1 of room
Stayed 3 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Antonio! We regret that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Please stay with us in the future so we can offer you the perfect experience for which we're known.

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We understand construction. We stayed here for quietness but was interrupted by constant drilling above our room from 9 am -until we checked out, a heads up would have been appreciated, and also paid for parking unheard of, and breakfast wow. Very interesting with these views. I’m sure we can find another place to stay it’s not like there is a short supply of hotels.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 3, 2023
Thank you for your review, Janice. While we are excited about the upcoming enhancements to our hotel, it's disappointing to learn that our current renovations caught you unaware. We do mention them on our website but will also work with our team to see how we can further improve our communication with guests. Your feedback is appreciated, and we hope for another opportunity to change your impression of us in the future.

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Average
The Hotel is dated but overall nice. The pool and hottub were under construction and you have to pay 15 dollars a night to park in their lot.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 29, 2023
Thank you for choosing the DoubleTree by Hilton Hotel Denver, Bryan! We appreciate your high rating and helpful comments about the parking, hot tub, and pool. Please think of us when your travels bring you back to the area!

6/10 Okay

Andrea

Stayed 3 nights in Jun 2023
Response from Hotelmgmt on Sep 25, 2023
Thank you for rating your stay, Andrea. We're confident you'll enjoy a much-improved guest experience the next time you visit.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 23, 2023
We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

8/10 Good

Dennis

Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 20, 2023
Your star rating is greatly appreciated, Dennis, and it will be our pleasure to welcome you back!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 21, 2023
Thanks so much for your top score, Victor! We enjoyed hosting your recent visit. Please think of the DoubleTree by Hilton Hotel Denver when planning your next stay!

10/10 Excellent

Shamecka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! I would definitely come back
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 14, 2023
How exciting to receive your fantastic praise, Shamecka! We're so glad you appreciated our exceptional hospitality. We'd love the chance to serve you again soon at the DoubleTree by Hilton Hotel Denver!

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
Tub didn’t drain, ac didn’t work, loud neighbors every night, no pool/hot tub. No late checkout!!!’nn
Stayed 4 nights in Aug 2023
Response from Hotelmgmt on Sep 6, 2023
Your feedback is disheartening, Kevin, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Starting in September, we will begin an exciting renovation of our guestrooms and we hope you'll visit us when it's complete so we can change your impression of us.

2/10 Terrible

Jeffrey L, Warrenville

Disliked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Hotelmgmt on Oct 28, 2023
It's regrettable that your stay with us did not meet your expectations and we hope that we may have the opportunity to provide you with a more memorable experience in the future.

10/10 Excellent

Joshua

Traveled with group
Liked: Amenities
The property was very accommodating and the cookies were mouth watering
Stayed 4 nights in Aug 2023
Response from Hotelmgmt on Sep 8, 2023
We love seeing our guests smile when we greet them with a fresh, warm cookie, Joshua! Thank you for visiting us at the DoubleTree by Hilton Hotel Denver, and for sharing your lovely feedback. We appreciate your five-star rating and we hope you'll relax with us again soon!

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent housekeeping, rooms, room space, location, view, and comfortable beds. Only downside; the parking lot, if you drive a full size truck or SUV navigating is a bit tough.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 8, 2023
Thanks so much for staying with us at the DoubleTree by Hilton Hotel Denver, Brad! Our team will be delighted that you appreciated our fantastic setting and relaxing accommodations. Your feedback about the parking is helpful. We hope you'll think of us when your travels return you to the area!

6/10 Okay

Karen

Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 25, 2023
Karen, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.