The worst customer service experience EVER!
Posted Nov 11, 2016
I just came from an amazing experience at the Airport Double Tree Hotel in Phoenix, AZ. I was greeted by a friendly staff, given a clean room, and was offered incredible customer service throughout my stay.
Unfortunately, I can't say the same about this particular location. Starting with the front desk representative, Kevin. To begin, I was not greeted properly when it was my turn to check in. Because I booked my stay through Expedia, there was trouble finding my reservation. Instead of offering alternatives on how to pull my reservation, Kevin did not show any interested in finding a solution. I sensed contempt and attitude when I asked him if he could pull the reservation with my first name. When I asked Kevin about the free breakfast that was advertised through Expedia, he told me there was nothing on my reservation. Instead of trying to help me with that, he just said there was nothing that could be done about that. I went to speak with the manager on duty, Sean Argleben. The experience went from bad to worse. I told him about the experience with Kevin and Sean Argleben showed no interest in hearing me out, He didn't try to solve my problem and completely shut me out. When I told him Kevin needed more training, Sean Argleben said Kevin acted right and he was completely accurate. He said he could not be held accountable for the mistakes of a third party (Expedia). Way to go Sean Argleben! Very poor management on all levels.