Exterior

Reviews of DoubleTree by Hilton Hotel Denver

4 out of 5
DoubleTree by Hilton Hotel Denver
3203 Quebec St, Denver, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Douglas

Liked: Property conditions & facilities
Disliked: Staff & service
The smoke detector strobe light kept me up all night. The staff basically told me there was nothing wrong because all the smoke detectors are the same. Did not actually check it out themselves not going back
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 15, 2024
Douglas, we are deeply regretful that your stay was not restful, and we want to apologize. Our team will be investigating to see how we can address your concern, and we will see where retraining is needed to ensure a better response to guest comments going forward. We hope you’ll consider allowing us a second chance to change your impression of us.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easiest check in!
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 15, 2024
At the DoubleTree by Hilton Hotel Denver, we know you want to spend time enjoying your experience, not standing at our reception desk! Thank you for your fantastic comment and five-star score, Alexis. We hope your plans bring you back soon!

8/10 Good

Alfonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay out of dowtown
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 15, 2024
We're so happy you enjoyed your stay, Alfonso! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Denver. Please think of us when your travels bring you back to the area!

8/10 Good

Chelsea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy parking and they had security car in lot, and friendly staff.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Denver, Chelsea! We’re so glad our spotless accommodations, caring team, and dedication to safety surpassed your expectations. Please think of us when your plans bring you back to Denver!

10/10 Excellent

Corwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, menu options were good. The was building as a whole was clean. My only dislike is they were having renovations in different parts of the building.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Corwin! We're delighted that you enjoyed our team's excellent service, as well as our delicious onsite dining options. We apologize for any disruption caused by our current renovations, as our goal is to minimize inconvenience for our guests. We'd love to welcome you back for an even better experience once our updates are complete.

10/10 Excellent

Tamika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they really made my stay special! The restaurants food was great and the cookies are always bonus. Neighborhood is a bit sketch which why you pay $15 for secure parking.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 8, 2024
We enjoyed welcoming you to the DoubleTree by Hilton Hotel Denver, Tamika! Thank you for sharing your five-star review and terrific feedback. Please come back soon- we’ll keep the cookies warm for you!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 8, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Terry.

4/10 Poor

Gena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 30, 2024
We always want our guests to have a memorable stay and it's clear from your rating that we fell short. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional, Gena.

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with our stay. The hotel team was friendly and very accommodating. Our family greatly appreciated them allowing us to check in early and the smiling faces with every question we had.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Priscilla, we care a great deal about our guests and we’re so glad it shows! Thank you for taking a moment to share your wonderful review of the DoubleTree by Hilton Hotel Denver. We hope to welcome you back soon for another relaxing, five-star experience!

8/10 Good

Scarlet, Sherwood Park

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 6, 2024
Thank you for taking the time to rate your stay, Scarlet. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 Excellent

Tricia

Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Mar 30, 2024
Thank you for your five-star rating, Tricia! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Kenitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 5, 2024
Kenitra, we’re thrilled to receive your perfect five-star score! Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay. We hope to welcome you back soon!

8/10 Good

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great first tine stay. Parking is not fun
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 26, 2024
We’re so glad you chose the DoubleTree by Hilton Hotel Denver for your visit, Javier! Thank you for rating us four stars. We appreciate your feedback about the parking, and we hope to welcome you back soon!

10/10 Excellent

Anasuya, Furlong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 26, 2024
We can’t ask for better praise, Anasuya! Thank you for allowing us to serve you. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 Excellent

Julia, Torrington

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future, Julia.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude and not helpful
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 17, 2024
Luis, we are truly disappointed by your comments regarding our service, as our goal is to provide warm hospitality at every opportunity. We’re grateful that you chose to share your experience with us and can assure you that we will be discussing this as a teachable moment with our team. Please allow us a second chance to make a better impression.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Lisa, knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit.

6/10 Okay

Robert

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Our stay was in February(winter time). The heat in our room was not working, the heater blew cold air constant.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 7, 2024
We’re happy that our caring team impressed you, Robert! However, the comfort of our guests is very important to us and we regret that you had some trouble with your accommodations. We would have been happy to address your concerns or find a room that was more comfortable. Please visit us again soon so we can offer you a perfect stay in every way.

10/10 Excellent

Luisana

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the renovated room. Thank you for being so pet friendly and providing a clean room with zero dog smell.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 6, 2024
Luisana, at the DoubleTree by Hilton Hotel Denver, some of our favorite guests have four legs! We’re so glad our fresh, welcoming accommodations and helpful pet policy surpassed your expectations. We’d love the chance to serve you and your pup again soon!

6/10 Okay

Erwin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Thank you for choosing our property and rating your stay, Erwin. It is our hope you will give us another chance to welcome you, as we wish to change your impression of us!

6/10 Okay

Lindsey

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 23, 2024
Thank you for visiting, Lindsey. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

10/10 Excellent

Haidee

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Receiving your five-stars means a lot to us! Thank you, Haidee, and we hope to see you again soon.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Thank you for the nice room. All fresh decor.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
It was our pleasure, Diane, to welcome you to the DoubleTree by Hilton Hotel Denver! Thank you for your kind feedback and top score. We hope your travels bring you back soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Your perfect score has brightened our day, thank you! Come back soon, Chris!

6/10 Okay

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright, the beds were comfortable but smaller than a queen size bed. The heater was loud every time it kicked on. Almost 200.00 not worth it.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 2, 2024
Your feedback is disheartening, Amber, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will address your concern about the noisy heater. Please allow us a second chance to change your impression of us.

10/10 Excellent

Corbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby. Rooms a bit dated but still nice and clean
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 29, 2023
Corbin, we're just thrilled to have earned your top score! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Denver. Please know that we are currently renovating our property. Hopefully, your travels will bring you back soon so you can appreciate our fresh new look!

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 13, 2024
Kerry, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Nicolai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Dec 20, 2023
Earning your perfect score made our day, Nicolai! Thank you for staying with us at the DoubleTree by Hilton Hotel Denver. We'd love the chance to welcome you back soon!

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Thank you, Barbara! We can’t wait to welcome you back for another five-star stay at the DoubleTree by Hilton Hotel Denver.

8/10 Good

tamara

Traveled with family
Liked: Cleanliness, staff & service
My first time in that part of Denver. The room was clean. When I took a shower. A plate that is in the tub fell off. When they re-tiled the shower area. Some of the tile was not grouted completely. I do like how quiet it was. I liked that.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 15, 2023
Tamara, we're so glad you chose to stay with us at the DoubleTree by Hilton Hotel Denver! Thank you for your high score, and for mentioning how quiet and relaxing your experience was. We will address your concern about the shower immediately. Please think of us when your plans bring you back to the area!

6/10 Okay

Jordan

Nice staff . The room was clean but felt old and dated. Thin walls
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 9, 2023
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Jordan! Our team will be thrilled by your praise. Please know that we are currently renovating and updating our property, and we hope you'll visit us again soon so you can enjoy our fresh new look!

10/10 Excellent

Jay

Liked: Staff & service, amenities, property conditions & facilities
Loved the service.
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Nov 29, 2023
Exceptional hospitality is how we are known, Jay! Thankyou for honoring us with your perfect score. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s ok. It’s a Double Tree, but it does leave a bit to be desired. It’s really dated (they’re currently redoing parts of it). The pillows suck and made my neck and back hurt. The price was good, which is why I picked this location, but if you can swing an extra $15 per night to stay somewhere else, it’ll probably be worth it.
Response from HotelMgmt on Nov 29, 2023
While it’s great to know that our value pleased you, Thomas, we regret that we were unable to completely win you over. Your feedback is helpful and our team will review it internally to see where extra attention may be needed. Please visit us once our renovations are complete so we can work to earn another star or two.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 1st morning the tube/shower backed up with brown water before I got to shower. They let me shower in another room. The 2nd morning the same thing happened. I didn't get to shower. Before I checked out. I will never stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 28, 2023
We are deeply disappointed that your stay fell short of our usual excellence, and we apologize for your frustration. Our ongoing renovations will ensure that our bathrooms and plumbing are updated and working perfectly. Thank you for sharing your feedback.

4/10 Poor

HEIDI, PALATINE

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
We wish we could have done more to impress you during your stay, Heidi. Thank you, we hope to have the opportunity to welcome you back.

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities
The floor I was on was pretty shaby...the hall I was in was very outdated - wallpaper peeling, carpeting was extremely old. Room was clean and the bed was comfortable.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 13, 2023
While we're happy that you appreciated our relaxing bedding and spotless accommodations, Dawn, it's disappointing that we were unable to completely win you over. Please know that we are currently renovating our guestrooms and we expect the exciting project will be complete by April. We hope you'll visit us again soon at the DoubleTree by Hilton Hotel Denver so we can offer you a perfect stay in every way!

6/10 Okay

Shoshana

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was great! But the curtains in my room were shredded and the desk light had a short(it kept flickering)
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 8, 2023
Our team will be delighted by your praise, Shoshana! We regret that we were unable to completely win you over, however. Currently, our rooms are undergoing an exciting renovation and we expect to be finished in April of 2024. We hope you'll visit us again so we can work to earn another star or two.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Not bad but not great.
Great price and location. Has a wonderful cafe that serves starbucks. However, the hotel is really dated and starting to fall apart. Water pressure is also poor. I still recommend the hotel but if you want a bit more of that pampered feel, go elsewhere.
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 3, 2023
While we're happy that our fantastic setting, terrific amenities, and helpful value pleased you, it's disappointing that we were unable to completely win you over. Please know that we began renovations of our rooms in September, and our new updates should be complete by April 2024. Please visit us when our work is complete so we can work to improve your impression of us.

8/10 Good

Jose

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Good hotel
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 6, 2023
We're so glad that you felt comfortable and well cared for, Jose! Thanks so much for your kind remarks. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 3 nights in Aug 2023
Response from HotelMgmt on Nov 6, 2023
It was a pleasure to host your recent visit, Brittany! Thank you for sharing your wonderful review and top score for the DoubleTree by Hilton Hotel Denver. Please return soon!

2/10 Terrible

HakLeng

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worst doubletree hotel I’ve stayed in. Felt like a motel 6. Carpets and walls smelled. Walls are so thin every minor noise can be heard next door
Stayed 3 nights in Oct 2023
Response from HotelMgmt on Nov 1, 2023
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We are excited to share that we are in the process of an exciting renovation of our guestrooms. We hope you'll visit us again when it's complete and give us another chance to change your impression of us.

2/10 Terrible

raquel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures doesn’t look like the real room ,and it was old and dirty furniture,bed stains ,and pricey,you can get a better room for $200 the night there,we talked to the personal about it and they just gave us another dirty room ,please don’t choose this place …I even got the protecion plan with Expedia and I didn’t get any refund or type of cancellation… 0⭐️
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 30, 2023
It's truly disappointing, Raquel, that your stay with us fell short of the excellence for which we're known. Your feedback will be used to see how we can improve the guest experience. We hope to have a chance in the future to change your impression of us.

4/10 Poor

Jesus

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bathtub does not drain the water, we reported it and they never did anything.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 17, 2023
Jesus, we truly regret that your experience with us fell short of the five-star hospitality for which we're known. Our maintenance team will be ensuring that the drains are working properly, as complete satisfaction is very important to us. We hope you'll allow us a chance int he future to improve your impression of us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 10, 2023
We're proud to have earned your top score, Mark. Please come back soon!

2/10 Terrible

Gayle

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 10, 2023
Gayle, it's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 8, 2023
Thank you for your five-star rating, Savannah! We hope to be your preferred property whenever your travels bring you to the area!

4/10 Poor

Cayson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated. Super old musky smelling rooms.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
It's disappointing to learn that your stay fell short of expectations, Cayson. We began renovations of our rooms in September, and our new updates should be complete by April 2024. Please give us a second chance in the future to change your impression of us.

2/10 Terrible

Yasmina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping GOOSIP LOUD close to my door early mo
Everything was OK UNTIL your HOUSEKEEPERS started talking CLOSE TO MY DOOR ABOUT THEIR PARTIES THE NITE BEFORE LOUD VERY EARLY IN THE MORNING WERE IS SUPPOSSED WE ARE RESTING .
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
Thank you for staying with us at the DoubleTree by Hilton Hotel Denver, Yasmina, and for sharing your feedback. We understand how important a quiet, restful environment is to a successful experience, and we will be passing your remarks along to the housekeeping manager to see where retraining is needed. Please allow us a chance in the future to change your impression of us.

6/10 Okay

Ryan

Disliked: Cleanliness, property conditions & facilities
I had a nice room, but I was highly disappointed that the pool was closed. When I booked through Expedia it said that it would be open during my stay. Miscommunication there for sure. I tried the on site dining options and was highly displeased by the service and quality of products. I won’t be staying here again. I expected more from a Hilton hotel.
Stayed 4 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
While we're happy that our comfortable accommodations pleased you, Ryan, it's disappointing that we missed important chances to surpass your expectations. Our team will be reviewing your feedback to see how we can better serve our guests. We hope you'll reconsider and allow us a chance in the future to change your impression of us.

6/10 Okay

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
I reserve a 2 bedroom balcony room and they didn't have one available for me so I have to get a 1 of room
Stayed 3 nights in Sep 2023
Response from Hotelmgmt on Oct 5, 2023
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Antonio! We regret that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Please stay with us in the future so we can offer you the perfect experience for which we're known.