Exterior

Reviews of Embassy Suites by Hilton Denver International Airport

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1009 reviews" "
Rating 8 - Good. 243 out of 1009 reviews" "
Rating 6 - Okay. 117 out of 1009 reviews" "
Rating 4 - Poor. 60 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DT

Traveled with family
Liked: Amenities
Absolutely a great day in transit through Denver!
Stayed 1 night in Mar 2024

2/10 Terrible

Alejandra

Traveled with family
Disliked: Cleanliness, staff & service
We got to the hotel at 1am and the lady said that she was finishing with all the work from the day before and couldn’t do the check in in 30 mi.
Stayed 1 night in Mar 2024

10/10 Excellent

RAYHAAN NAZAR

Liked: Cleanliness, staff & service, property conditions & facilities
It was generally good
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at Embassy hotels. The rooms are always clean and comfortable. The breakfast buffet is always perfect to feed our children and ourselves. We will continue staying the Embassy hotels.
Stayed 1 night in Feb 2024

6/10 Okay

Juana

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Please don't put kid's together on suits, is too much noise
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel for proximity to DIA
Stayed 1 night in Mar 2024

6/10 Okay

MONICA

Traveled with group
The on time transfer and the room was comfortable and quiet
Stayed 1 night in Mar 2024

6/10 Okay

Edgar les or Donna

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jerome

Quiet
Stayed 1 night in Mar 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Feb 2024

8/10 Good

Victoria

Stayed 1 night in Feb 2024

4/10 Poor

Jana

Liked: Cleanliness, property conditions & facilities
Shuttle was unreliable
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Traveled with family
Customer service
Stayed 1 night in Jan 2024

8/10 Good

Lori

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was fine. Clean and comfortable room. Frustrating part- we were taking the airport shuttle to the hotel. I called and the instructions were very clear of the type of vehicle, location and the times of pickup. We waited an hour. Called the hotel and they said the drive was a few minutes delayed. I had to pay for an Uber, almost $30. We pulled in and the shuttle had just pulled up. It has the wrong logo on the van. This was quite upsetting after sitting in the airport all day.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. And, staff was awesome.
Stayed 1 night in Jan 2024

6/10 Okay

hunter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think the hotel is great. I was just disappointed that $18 a night for parking was not previously stated. Great room though and a nice vibe in the main area.
Stayed 1 night in Jan 2024

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Embassy is a good hotel chain but this one leaves a lot to be desired in the hospitality area

6/10 Okay

Della

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The bed was the most uncomfortable bed I have ever slept in. The mattress was saggy and gave no support; I was up most of the night.
Stayed 1 night in Dec 2023

10/10 Excellent

HECTOR

Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Stayed 1 night in Dec 2023

8/10 Good

Mary Minor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

DIANE, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean and large room.
Stayed 1 night in Dec 2023

2/10 Terrible

Tony

Stayed 1 night in Dec 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service.
Room was great, service sucked. Made reservation for 2 rooms on 1 itinerary, originally, they said they only had one.after 20 m8n of showingvthem the reservation, itinerary and confirmation number, we fonally figured out that that room might be under different name. You figure a manager that deals with reservations from hotel.com would know this and ask, but had to give me a run around for 10 min. Then, never got the free drink coupons. To top it off, apparently their parking gate was broken when we first oarked and didnt realize we had to pay for parking, so when we left at 3 in the morning, we coyldnt get out of the oarking lot. So they charge you $10 to psrk, and then tell uou at check in you shouldnt oark here because cars get stolen and broken in to all rhe time...what a joke.
Stayed 1 night in Dec 2023
Response from Kellie on Dec 26, 2023
I do apologize that we had difficulty locating the reservation that was under a different name than the one you gave us. Our parking fees are located on all booking sites as well as at the gates.

8/10 Good

B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home for the holidays
Nice hotel. Good breakfast area but had to switch rooms as lights did not work in part of roo but move was smooth to another room. Good shuttle service to airport.
Stayed 1 night in Dec 2023

4/10 Poor

Juan

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Kitchen staff was good Receptionists wasn’t really friendly a little rude.
Stayed 1 night in Dec 2023

2/10 Terrible

Kellen

Stayed 1 night in Dec 2023

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jack L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Limited to no late options for food.

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had booked for two nights due to the time my flight arrived and I needed a late checkout. I left at 6pm but paid for the second night. Unfortunately, my flight got cancelled so I returned to the hotel and was able to get my same room back hassle free. I was thankful and grateful for that. The front desk staff was very accommodating.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

6/10 Okay

Bobbi, Mccook

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Person that checked us in was rude.we have stayed here many many times when flying and have never encountered a rude staff member. They treated me like I was stupid for not reserving parking, when I have never had to in the past and wasnt even aware that it was an option. I wish they would have just explained it was a holiday issue initially rather than give me a nasty look and act sassy.
Stayed 1 night in Dec 2023
Response from Kellie on Dec 7, 2023
I do apologize that you felt that the staff was rude and acting sassy. We do put restrictions on our parking availability during the holidays. This allows us to make sure that our guests staying with us have no issues with parking.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

W. Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 1 night in Nov 2023

10/10 Excellent

richard, Haworth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect airport hotel. Friendly service on time free shuttle to the airport.
Stayed 1 night in Nov 2023

8/10 Good

Patrice

Traveled with partner
Disliked: Cleanliness
The last several times we have stayed, the rooms were not very clean. I informed the head housekeeper and she said to let the front desk know. That seemed odd. Also, the breakfast cook loaded the griddle with oil as she made the omelets. Yuk! SO greasy. Also, no sweets like danishes or muffins are provided anymore. Disappointing.
Stayed 1 night in Nov 2023

6/10 Okay

myron

Stayed 3 nights in Nov 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Other than the rude staff the place was the nicest place we've never stayed.
Stayed 1 night in Nov 2023

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

steven

Stayed 2 nights in Nov 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael, Carbondale

Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Embassy!
Our stay was fantastic! The happy hour in the evening is nice, and the full breakfast is the perfect way to start the day. The only downside was that the shuttle driver went MIA and did not pick us up for our 7:30 am departure. We ended up getting an Uber to take us to the airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Jayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it and the staff were super friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

kelly, Epping

Stayed 1 night in Oct 2023

6/10 Okay

Richard

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel was very nice and the breakfast was excellent. In our room there was an empty potato chip bag and a tube of lip salve on the floor behind the bedside table from past clients. Made me wonder how clean the room rally was.
Stayed 1 night in Oct 2023