Ratings based on 1,853 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Nov 29, 2016
Complimentary breakfast made just to order was the best part of the stay.
4 out of 5
by A verified traveler from US

Posted Nov 29, 2016
Staff was very friendly they got us what we needed promptly. Breakfast omelette was so amazing!
5 out of 5
by A verified traveler from San Francisco

Beside convention centre

Posted Nov 21, 2016
Pros: Location, room size, clean, comfortable
Cons: The terrible customer service about late check in!!
Arrived at 1.30am, the receptionist was very helpful & bizarre conversation is memorable. However, I have an issue with how my query about holding my room until so late was handled. I phoned the day before to notify them that I would arrive late. The staff said that they couldn't guarantee the room after midnight and couldn't do anything because I booked through Expedia. This is a very poor policy and a very amateur denial of responsibility. This put pressure on me and stressed me out in this journey. The Expedia customer service were v. helpful & sorted it out. But why can't the hotel just make a note of a late arrival?? Poor customer service behind the scenes at this hotel. At least the receptionist on the night made it a little better. The hotel itself is excellent, although a little pricey.
5 out of 5
by A verified traveler from US

Posted Oct 31, 2016
Perfect location for business and close to all downtown attractions. Friendly and attentive staff. Clean, organized room with all bathroom amenities. Room includes a separate living room area with couch, T.V., and work station. Also included is a nice continental breakfast (complimentary with room) with a variety of choices as well as an omelette station, which is nice for a fresh custom made option. I travel to Denver a lot for business and have found this hotel to be an excellent choice. I highly recommend this hotel.
5 out of 5
by A verified traveler from US

Nice stay

Posted Oct 24, 2016
Pros: Our room was very quiet and the hotel was fresh and modern.
Cons: The morning buffet was terribly unorganized. Nobody knew which line was what.
3 out of 5
by A verified traveler from US

Housekeeping on vacation

Posted Oct 24, 2016
Pros: It is a wonderful location if you are visiting the convention center.
Cons: Housekeeping did not clean our room for 3 out of 7 days we were there until we called after returning to our to our room after 5:00. Another day they just made our bed and left the towels on the counter.
Location: Convention center,16th street mall, Union Station
4 out of 5
by A verified traveler

Posted Oct 17, 2016
Location: Everything pretty much in walking distance.
Rooms very nice, clean. Staff was very accommodating and friendly.
5 out of 5
by A verified traveler

Posted Oct 17, 2016
Beautiful hotel. Great staff. Good breakfast. Amazing room and comfortable bed. Nice view of downtown.
5 out of 5
by A verified traveler

Posted Oct 3, 2016
This hotels was perfect and a good value in a great location. Staff was very helpfully
5 out of 5
by A verified traveler from Ontario, OR

Had an awesome stay.

Posted Sep 29, 2016
Location: Convention center is less than 1 block away. Great food in all directions.
Beautiful, clean hotel. Wish I had the opportunity to stay longer. Staff was wonderful.