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Reviews of Embassy Suites Hotel Denver Tech Center

3.5 out of 5
Embassy Suites Hotel Denver Tech Center
10250 E Costilla Ave, Centennial, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Brian L on Apr 15, 2024
Thanks for staying with us Seth. Great to see that you enjoyed your visit!

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
We have always stayed at a different embassy suite property but that one was turned into a homeless shelter. As it turns out, this one is even nicer
Stayed 1 night in Apr 2024
Response from Brian L on Apr 9, 2024
Lamar, thank you for your Brand loyalty and endorsement of our property. We are thrilled that you enjoyed your visit!

6/10 Okay

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool is small and was extremely crowded on a weekend. Probably related but room service trays lined the hallways and were not taken care of during our stay. The breakfast was.great.
Stayed 1 night in Apr 2024
Response from Brian L on Apr 8, 2024
Thanks Tim. Your feedback is very important to us! We apologize for the crowds and size of our pool area along with room service trays not being removed in a timely manner. Glad that you enjoyed our complimentary breakfast.

6/10 Okay

Jon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We've stayed at this Hotel a handful of times. It's been a couple years since our last visit. Unfortunately its not the same hotel as it was our last visit. My wife and I were hanging out in the main area public area mid afternoon and they were just starting to clean up from breakfast (that ended at 10:00am). The floor needed vacuumed badly, they eventually got around to doing so. However, the employee vacuuming stopped vacuuming when he was about 1/2 finished. My thought was, he was going to take a break. He never came back to finish! We went out to dinner and the floors were still as they were when we left. That is just one example of the lack of attention to cleanliness (not to mention the orange peels outside our room that took 2 days to be picked up). The positive... The staff was pleasant. The breakfast was good as always.
Stayed 2 nights in Mar 2024
Response from Brian L on Apr 6, 2024
Jon, thank you for staying with us again! Your feedback is very important to us and will be quickly addressed. Cleanliness is non-negotiable and will not be tolerated. We apologize for these areas being left in an unacceptable state. Thanks again.

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities
Liked EVERYTHING!!!!
Stayed 1 night in Mar 2024
Response from Brian L on Apr 2, 2024
Gabor, we are thrilled that you enjoyed your recent visit! Thank you for choosing our property and for posting your 5 STAR review.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect as always.
Stayed 1 night in Mar 2024
Response from Brian L on Mar 29, 2024
Thank you for the perfect 5 STAR review! We enjoyed having you as our guest again.

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. The staff is always friendly and accommodating. The hotel rooms are quiet and clean. Love the manager’s reception and the best breakfast buffet with an omelette bar. Close to shopping and things to do. Wish they had a hot tub, though. We will stay here again!!❤️
Stayed 2 nights in Mar 2024
Response from Brian L on Mar 27, 2024
Hi Bethany, we have shared your comments with our entire team! Glad you had another wonderful stay and look forward to seeing you again.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Brian L on Mar 24, 2024
Hello Nicole, thank you very much for choosing our property! We are thrilled that you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Mireya

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean! Nice location.
Stayed 2 nights in Mar 2024
Response from Brian L on Mar 21, 2024
Hi Mireya, thank you for posting your review! We are thrilled that you enjoyed your stay with us!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian L on Mar 21, 2024
Thanks for choosing our property Matt. Great to see that you enjoyed your visit with us!

10/10 Excellent

Amber

Stayed 4 nights in Mar 2024
Response from Brian L on Mar 20, 2024
Thanks for staying with us Amber! We appreciate the 5 STAR review and glad you had a perfect visit.

10/10 Excellent

william, colby

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024
Response from Brian L on Mar 19, 2024
We are thrilled that you had a 5 out of 5 stay with us! Thanks for choosing our property!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, and stay here most trips to Denver. We love the hot buffet breakfast with omelets and fresh fruit. It is a short drive to downtown Denver. The hotel is super clean, quiet and offers a fun happy hour social.
Stayed 1 night in Mar 2024
Response from Brian L on Mar 16, 2024
Heather, thank you for choosing our hotel again and for taking the time to post your review. We are grateful for your business and pleased that you enjoyed your stay.

8/10 Good

jeffrey, rock springs

Stayed 2 nights in Mar 2024
Response from Brian L on Mar 31, 2024
Thank you for staying at our property! We are glad that you enjoyed your visit and look forward to seeing you again.

10/10 Excellent

Revonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there will stay again. Employees were friendly and breakfast was great.
Stayed 5 nights in Feb 2024
Response from Brian L on Mar 5, 2024
Hi Revonda, thank you for posting your review! Great to see that you enjoyed our breakfast and service we provided you. We are looking forward to seeing you again.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Feb 2024
Response from Brian L on Feb 26, 2024
James, thank you for staying with us! We are glad that you enjoyed your visit and our location.

2/10 Terrible

Tyrell

Traveled with group
I had to cancel my stay after my car was stolen in their parking lot while I was inside getting my room keys. I purchased the insurance and never set foot in my room. I was not given a refund!
Stayed 1 night in Feb 2024
Response from Brian L on Feb 21, 2024
We are extremely sorry to learn about this very rare incident and apologize this happened to you. We were not aware of this incident until we received your review. Sorry again.

8/10 Good

James

Liked: Cleanliness, staff & service
The new shampoo and body wash mounted in the shower, worst ever.
Stayed 2 nights in Feb 2024
Response from Brian L on Feb 19, 2024
Hi James, we are very sorry to hear that you don't like the shower amenities. The only change that we are making at our property is to add body wash in 2024 which is recommended by our Brand. Hopefully you will like this new addition.

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 30, 2024
Thank you for the 5 STAR rating!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Unfortunately the room temperature stayed at 75 degrees even though we had our thermostat set at 60. We couldn’t sleep because we were too hot but it was too late at night to report it or do anything. Everything else, especially the breakfast was wonderful.
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 24, 2024
Thank you Kimberly. We are pleased that you enjoyed our property and our complimentary breakfast with omelets made to order. We apologize for the AC issues in your room and can't imagine how frustrating that must have been. We have notified our maintenance team to fix the HVAC unit in the suite you stayed in. Thanks again!

8/10 Good

dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was cold, the bed was very hard. The man you checked me and the other staff were amazing
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 15, 2024
We apologize for these issues you experienced and appreciate you sharing so we can correct. Your review has been shared with our Chef. Nice to see the comments about the service our team provided you.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel.
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 15, 2024
We appreciate your continued loyalty to our property and Brand. Thank you for staying with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Embassy Suites Experience
Solid place. No objections. Clean & functional. Staff was helpful. Thanks for the manager reception drinks. Breakfast was excellent. Classic Embassy Suites, you can tell it was built in the late 1980s. Stay classy Denver.
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 15, 2024
Thank you for your endorsement of our property. Yes, we were built as an original Embassy. Glad that you took advantage of our complimentary breakfast with omelets made to order and our evening reception.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
me gusto todos, las personas muy amable, la chica del bar es super atenta 😉 de echos se llama Karona,es superrrrr
Stayed 4 nights in Dec 2023
Response from Brian L. on Jan 8, 2024
Hi Reina, thank you for your feedback that we will definitely share with our team. We are glad that you had a wonderful experience with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brian L. on Jan 8, 2024
Thank you for the perfect 10 rating! We are thrilled that we exceeded your expectations.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brian L. on Jan 6, 2024
Hi Shawn, thanks for posting your review rating. We are glad that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Stantila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brian L. on Jan 6, 2024
Thank you very much for selecting our property and for posting your 5 STAR rating.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
There was a blood stain on the mattress protector. We requested a new one and it took quite a while to get one up for us. We then requested more towels and never received them.
Stayed 1 night in Dec 2023
Response from Brian L. on Dec 31, 2023
There is no excuse for letting you occupy a room in that condition and apologize it took our team so long to correct. Clearly, we will be focusing on our internal processes and communications to better serve our guests.

8/10 Good

Richard

Liked: Cleanliness
The hotel is tired
Stayed 2 nights in Dec 2023
Response from Brian L. on Dec 31, 2023
Thank you for selecting our hotel for your South Denver Visit. Wishing you happy holidays!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that checked us in were very pleasant. We love your breakfast and how spacious your rooms are. One of our favorite hotels in Denver!
Stayed 1 night in Dec 2023
Response from Brian L. on Dec 29, 2023
Thank you very much Lauren! We are thrilled that you liked our suites, service and breakfast. We will definitely share your comments with our team! Wishing you happy holidays!

10/10 Excellent

Gwendolyn, Bailey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this locations multiple times. Always consistently a nice stay.
Stayed 1 night in Dec 2023
Response from Brian L. on Dec 25, 2023
Thank you for choosing our property again! We are grateful for your loyalty to our hotel and Brand and are glad that you had another wonderful stay.

10/10 Excellent

Brady

Stayed 1 night in Dec 2023
Response from Brian L. on Jan 15, 2024
Brady, thank you for your 5 STAR rating.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brian L. on Dec 27, 2023
Thank you for the perfect 10 review rating! Wishing you happy holidays!

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room/bathroom. Friendly staff. happy hour was fun and the restaurant/bar was good. Breakfast was really awesome. Pool fun but could use a cleaning and a bummer there's no hot tub
Stayed 2 nights in Dec 2023
Response from Brian L on Dec 21, 2023
Hi Amy, thanks for your feedback and of course for staying with us! We are pleased to read that you enjoyed the service we provided along with our breakfast. Wishing you happy holidays!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and well kept
Stayed 1 night in Dec 2023
Response from Brian L. on Dec 20, 2023
Thank you for the 5 STAR review and for choosing our property. We are thrilled that you enjoyed your stay. Happy Holidays!

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Made everything smooth and easy, especially since I had a late flight in. Good breakfast in the morning before I ventured out for my hikes. Lots of kids, but overall I had a great experience.
Stayed 2 nights in Dec 2023
Response from Brian L. on Dec 20, 2023
Thank you Victor. We enjoyed having you as our guest and wish you Happy Holidays!

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Love Embassy Suites!
Excellent front desk support! Great dinner & breakfast! Comfortable room! A favorite place to stay!
Stayed 1 night in Dec 2023
Response from Brian L. on Dec 19, 2023
Hi Cheri, we are thrilled that you enjoyed your visit with us! Thank you for sharing your review and for selecting our property. Wishing you Happy Holidays!

10/10 Excellent

Mouhnir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Oct 2023
Response from Brian L. on Dec 13, 2023
Thank you for your 5 STAR rating! We are thrilled that you enjoyed your stay with us!

4/10 Poor

Elias

Stayed 1 night in Dec 2023
Response from Brian L. on Dec 31, 2023
Hello Elias, we apologize for falling short of your expectations. We hope that you will still book with us in the future.

10/10 Excellent

Vamsidhar

Stayed 1 night in Dec 2023
Response from Brian L. on Dec 12, 2023
Thank you for staying with us and for posting your perfect 10 review rating. Wishing you happy holidays!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've always enjoyed staying here. I feel comfortable and enjoy the breakfast
Stayed 3 nights in Dec 2023
Response from Brian L. on Dec 11, 2023
Thank you for your loyalty and for taking the time to post your review. We look forward to serving you again. Happy Holidays!

10/10 Excellent

Jose

Stayed 5 nights in Nov 2023
Response from Brian L. on Dec 5, 2023
Jose, thank you for choosing our property and for posting your perfect 10 rating!

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Staff & service
Staff was not welcoming or helpful. From check in to breakfast the next day, nothing went right. There was only one out of three elevators working for 9 floors of guests. Waiter at the restaurant for dinner was less than helpful and rude. Went to breakfast at 9am and it closed at 10am. No fresh food and didn’t refill any of the breakfast options. You had to wait in a 20 min line to get an omelette, every other food option was gone. Worst Embassy Suites we have ever stayed at.
Stayed 1 night in Nov 2023
Response from Brian L. on Nov 28, 2023
We apologize for falling short of your expectations. This is definitely not what you would expect at an Embassy Suites and know we can provide a much better guest experience. We have shared your comments with each department manager to make the necessary improvements.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Brian L. on Dec 13, 2023
Thanks Jose! We are grateful that you selected our property. Wishing you happy holidays!

10/10 Excellent

Julio c

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for 4 nights,breakfast was great every morning great service,Front desk Great service as well.
Stayed 4 nights in Nov 2023
Response from Brian L. on Nov 20, 2023
Thank you Julio. We enjoyed having you as our guest and are thrilled that we exceeded your expectations!

10/10 Excellent

Ronda

Stayed 1 night in Nov 2023
Response from Brian L. on Nov 20, 2023
Thank you for choosing our property and for posting your 5 STAR rating.

10/10 Excellent

Jamie M

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean rooms. The employees are very nice and helpful. Our waitress at the restaurant was hands down one of the best we have ever had. She was amazing! Our food was also very good! The room was very clean and stocked with everything we needed. We were asked if we wanted to upgrade our room to a king for $20. The upgrade gave us snacks & drinks in the room. It was worth the extra $20!
Stayed 1 night in Nov 2023
Response from Brian L. on Nov 13, 2023
Thank you for posting your feedback! We are glad that you enjoyed our premium suites that include the daily snacks and the service we provided you. Thanks again!

8/10 Good

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite expensive ($190 for solo traveler on a Friday, November 2023). However, the suite provided a quiet sleep and the buffet breakfast with omelette bar was good. Probably wouldn’t stay again due to expense but, if you don’t mind that, it is an adequate choice.
Stayed 1 night in Nov 2023
Response from Brian L on Nov 5, 2023
Thank you for posting your review! We are glad that you enjoyed our suites and complimentary breakfast with omelets made to order.

4/10 Poor

Verified traveler

Traveled with group
Refused to offer any breakfast ten minutes early
Stayed 1 night in Oct 2023
Response from Brian L. on Oct 23, 2023
We apologize for not being able to honor your request to be served earlier than our posted breakfast time. We do our best to honor these requests and our team works hard to get breakfast ready a little early when possible. We are sorry this negatively impacted your experience.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Brian L on Oct 31, 2023
Thank you for selecting our hotel and for posting your STAR rating. We look forward to having you as our guest again.