Ratings based on 1,332 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Denver, CO

Cigarette butts

Posted Mar 7, 2017
I traveled to this hotel with my friend and when she goes to pull out the pullout bed a cigarette butt smacked her in the face. The entire hotel is supposed to be non smoking. The breakfast was FABULOUS. However in my room both sinks were clogged up and when we folded the bed back up you can see even more butts underneath the mattress. GROSSSSS not only is other guest smoking in there but the staff clearly don't clean thoroughly
Comment from Hotel Management
Mar 12, 2017 by Russ, Hotel Management
Our sincerest apologies that this happened to you. We thank you for bringing it to our attention as we will certainly be following up on our end. We do hope the rest of your stay was comfortable and enjoyable and hope to see you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room, sink clogged.

Posted Feb 28, 2017
Love the room, sink was clogged. They had trouble keeping up with happy hour.
Comment from Hotel Management
Mar 3, 2017 by Russ Schutte, Front Office Manager , Hotel Management
Thanks for letting us know about your experience. We are glad you liked the room. We hope we were able to resolve the issue with your sink and will look into the issue you reported with happy hour. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Mostly what you expect at Embassy

Posted Feb 19, 2017
Our family stayed here at the grand opening 30 years ago. Glad to see that the wear & tear has been addressed with the recent renovations. The full breakfast and evening reception are great as always. Our suite was spotless; really appreciated the new blackout drapes and the step in shower. Only negative comment is that the hotel no longer has a sit-down restaurant. Fortunately we have numerous restaurant favorites nearby.
Comment from Hotel Management
Feb 25, 2017 by Russ Schutte, Front Office Manager , Hotel Management
Dear Jim. Thank you for taking the time to share your experience. Our hotel does still have an in-house restaurant and we apologize that you were not made aware of this. The New West Bar and Grill is open daily 11am to 11pm. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Just renovated, and improved

Posted Jan 24, 2017
Pros: New motif, warm and contemporary
Cons: Wait until everything is in place to assess
Location: On edge of Denver Tech Center, great.
Seems to have just re-opened. A complete re-do, maybe. Now a contemporary motif. Very nice. Comfortable. Staff is welcoming. Everything not in place yet, such as computers and printers. Managers happy hour does not have fresh popcorn! Not a good thing. Close to everything in Denver Tech Center, but far enough away from I25.
Comment from Hotel Management
Jan 25, 2017 by Russ, Hotel Management
So glad to hear how much you enjoyed your stay as well as our staff and new atrium remodel. Hope to see you back soon.
3 out of 5
by A verified traveler

Not That Impressed

Posted Jan 9, 2017
Pros: The room ,breakfast Staff
Cons: Make Pricing Reasonable for Eating at Hotel .Staff not anywhere near what I Usually experience at Hilton Hotels .
Location: Bring a vehicle.You want to go somewhere your Driving .
Front desk staff could work on there PR skills ,Along with the Bartender at reception . The older Black Gentleman making the omelettes in the morning is Outstanding .Hard worker ,Great Guy. I would bring food and drinks with you if your coming to this Hotel .Extremely Overpriced on everything.$8.00 grilled cheese sandwich .$10.00 for two bottles of Soda .$14.00 burger and it goes up from there .
Comment from Hotel Management
Jan 14, 2017 by Russ, Hotel Management
Thank you for your response. We apologize for the issues you experienced while staying at our hotel. This is certainly not the experience we wish for our guests to have. We will work with management to resolve the issues so they do not happen in the future. We hope you will stay with us again.
5 out of 5
by Bruce

Awesome hotel

Posted Dec 23, 2016 on Hotels
The experience was amazing. The free vending for suites was fantastic. The employees were very nice. However, I believe that the employees should have a better pay.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
So glad to hear how much you enjoyed your stay. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

It served its purpose: Relaxation

Posted Dec 20, 2016
Overall the stay was wonderful. The room was cozy and the staff was nicen Breakfast was good however on the last day of my stay the breakfast area was a mess. The grill was open but the hot food had no food remaining. No juice, bowls, and basic item were not available. Very messy and a bit shocking given the previous times I stayed there. This was probably in the abnormal but it definitely should be given consideration.
Comment from Hotel Management
Dec 21, 2016 by Russ, Hotel Management
So glad to hear how much you enjoyed your stay. Thank you for the heads up on breakfast. We will certainly look into it. Hope to see you back soon.
2 out of 5
by A verified traveler

Call hotel before you decide to stay

Posted Dec 19, 2016 on Hotels
This hotel is under major renovation. The shared areas were extremely cold! I wish I would have known about the renovation prior to my stay. I would have selected a different hotel. The restaurant/breakfast area didn't have enough seating. Additionally, I selected this hotel in the Tech Center so that it would be potentially less busy with families. The hotel was filled with unsupervised children running the floors and riding the elevators. Management was called twice in two days to resolve. Overall, I was extremely disappointed in this hotel! Major service and cleanliness issues. After two nights, we had to let staff know that food dishes and food had been left out near one of the rooms for our entire stay.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Our apologies for the issues you encountered. This is certainly not indicative of our hotel and we thank you for sharing your feedback with us so we can address. We do hope the rest of your stay was enjoyable and hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Great, clean hotel. I would definitely stay here again.
Comment from Hotel Management
Dec 21, 2016 by Russ, Hotel Management
So glad to hear how much you enjoyed your stay and we look forward to you staying with us again.
1 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel.