Ratings based on 283 Verified Reviews

2.5 out of 5
40% of guests recommend
2.5 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Apr 21, 2017
They have bed bugs. I got my bag and got out. The staff said thanks for letting then know.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler

Don't stay here!

Posted Apr 15, 2017
Very lazy and uncaring staff. Never cleaned when they were scheduled to and then made excuses for it. Their idea of "cleaning" is taking out the trash, switching out towels and MAYBE sweeping the floor. Bathroom not cleaned once during month stay. Room never dusted and floor not mopped. Maybe if the staff didn't take so many smoke breaks (which was visible from the room) they'd have more time to get their work done. Will never stay here again.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which made your stay a disappointing one. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of customer service and attention to detail. We truly regret the inconvenience caused, and please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 1, 2017
Room was never cleaned on schedule and when they did "clean" it was bare minimum. Didn't dust, clean bathroom, etc...lazy staff.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for your review. It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. We have shared your comments with our Housekeeping staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back and make a better impression on your next visit. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Need cleaning and maybe a lot little more toilet paper especially if it's almost gone fix the mirror make sure there is soap before you leave
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler from GB, Colorado

Run Down

Posted Mar 23, 2017
Room was run down. Gaping hole under the front door. Other than some new laminate flooring, this hotel is not remodeled!!! Property was dirty !! You can have an economy property and still have it clean, that's not the case here. Spend your money elsewhere !
3 out of 5
Recommended
for Everyone
by A verified traveler

The cleanliness of this hotel needs to be addresse

Posted Mar 22, 2017
I would just have to say that I would love to see that place we'll each room I have to say cleaned. I consider myself to be while you say as a regular because I've stayed there for almost 10 times within a month and every time that I come in the front desk people are so awesome that they do they really care about what you have to say they're interested in who you are it's awesome I love that. But I will have to say the rooms are disgusting whoever cleans them you should be aware of your job and duties as a hotel cleaner because well if you there I don't have any soap, or I don't have any washcloth and one or you know the mirror bathroom is completely gone as well as I would have to say restrooms are fowl I actually got into the shower thinking that I might consider to take a bath no no no no no that wasn't happening there was an all the way around and hair everywhere I touched gross so that being said I surely do hope that you do get it a little cleaner and then not that I won't be staying there but really check the cleanliness before you leave after you clean.
2 out of 5
Recommended
for Everyone
by A verified traveler

I love the staff

Posted Mar 16, 2017
Well the guy next to us sucked and the bathroom medicne cabnit was broke and durty
5 out of 5
Recommended
for Everyone
by A verified traveler from h

Posted Mar 6, 2017
Convenient and comfortable. Friendly staff. Very clean rooms and facilities.
Comment from Hotel Management
Mar 9, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is good to know you had a convenient, comfortable stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel clise to rail.system

Posted Feb 23, 2017
I got there after office closed, whwn incalled the worker was very friendly and helpful
Comment from Hotel Management
Feb 23, 2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I'm so pleased to hear that you were helped by our staff promptly and that you valued our convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Dirty

Posted Feb 20, 2017
Sheets were dirty!!! Bathroom floor was disgusting. We asked for a non smoking room it smelled like old cigarettes. Disappointed. Will be talking to a manager