Ratings based on 299 Verified Reviews

2.5 out of 5
41% of guests recommend
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

ít wαѕ grєαt

Posted May 22, 2017
vєrч cσmfσrtαвlє prívαtє thє pєσplє whσ ѕtαч mαkє ít ѕєєm líkє α mσdєl вut ít íѕ thє híghєr clαѕѕ vєrѕíσn σf α mσdєl í lσvєd ít í dídn't ѕєє αnч вugѕ ít wαѕ clєαn prívαtє cσmfч nícє tv α chαír α вαr cσuntєr α ѕtσvє frídgє αlѕσ α вαr chαír lσvєlч tuв thє вuttσn σn thє tσp σf thє tσílєt wαѕ σdd вut díffєrєnt í єnjσчєd mч ѕtαч ít wαѕ quíєt lσvє вєíng αвlє tσ pαrk ríght αt thє dσσr dídn't thínk í wσuld líkє ít ѕíncє í αm nσt α fαn σf mσtєlѕ вut thíѕ íѕ dєfínítєlч díffєrєnt frσm α mσtєl wαч вєttєr í wíll dєfínítєlч cσmє вαck tσ ѕtαч
Comment from Hotel Management
May 24, 2017 by General Manager , Hotel Management
Angel, it was a pleasure to have you as our guest at Extended Stay America - Denver - Aurora South. We are delighted to read our service and facilities were up to your satisfaction. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
2 out of 5
by A verified traveler

Last minute

Posted May 20, 2017
Linen conditions terrible. Rest of room clean. Handicapped and would of needed lower level empty handicap room that we noticed was empty especially in wet weather conditions.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are glad you liked the cleanliness, but we are sorry for the inconvenience you had in regard to your room. Your concern about the linens will be shared with the housekeeping team. We appreciate your business and hope you will consider giving us another try. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff members. Helpful, curtious.

Posted May 7, 2017
Friendly, accommodating, good location, highly recommend if you like having a kitchen and a full size frig. That alone saves. Ample parking.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Jim, many thanks for taking the time to review your stay at Extended Stay America - Denver - Aurora South. We are delighted to read you had an enjoyable experience and that our helpful associates and fully-equipped kitchen made your stay even more memorable. Your feedback is much appreciated. Please visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler

Hotel in poor condition

Posted May 3, 2017
Pros: Convenient location
Cons: Everything
Location: Good
The location is good the condition of the hotel is poor
Comment from Hotel Management
May 6, 2017 by General Manager , Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Thank you for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 28, 2017
Cool hotel ill be back the room was clean food was good beds were considered holding on to the good room..
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Your feedback is much appreciated, and we look forward to hosting you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 21, 2017
They have bed bugs. I got my bag and got out. The staff said thanks for letting then know.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler

Don't stay here!

Posted Apr 15, 2017
Very lazy and uncaring staff. Never cleaned when they were scheduled to and then made excuses for it. Their idea of "cleaning" is taking out the trash, switching out towels and MAYBE sweeping the floor. Bathroom not cleaned once during month stay. Room never dusted and floor not mopped. Maybe if the staff didn't take so many smoke breaks (which was visible from the room) they'd have more time to get their work done. Will never stay here again.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which made your stay a disappointing one. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of customer service and attention to detail. We truly regret the inconvenience caused, and please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 1, 2017
Room was never cleaned on schedule and when they did "clean" it was bare minimum. Didn't dust, clean bathroom, etc...lazy staff.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for your review. It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. We have shared your comments with our Housekeeping staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back and make a better impression on your next visit. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Need cleaning and maybe a lot little more toilet paper especially if it's almost gone fix the mirror make sure there is soap before you leave
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler from GB, Colorado

Run Down

Posted Mar 23, 2017
Room was run down. Gaping hole under the front door. Other than some new laminate flooring, this hotel is not remodeled!!! Property was dirty !! You can have an economy property and still have it clean, that's not the case here. Spend your money elsewhere !