Dirty rooms, hadn't been cleaned
Posted Sep 12, 2016
Upon check in they didn't have a room with two beds like we had booked, so we had to get two separate rooms. We were willing to look over that until we got to our rooms, the trash hadn't been taken out, there was trash all in the cabinets, my kids found a cigarette butt on the floor, there was trash under the bed, The bathroom was filthy; mirrors hadn't been cleaned, toilet was dirty, the shower was dirty and there was soap still in the soap dish. It was disgusting. Outside there were two separate sets of stairs to the second floor, and there was a bunch of trash under both sets of stairs. I have never seen such a disgusting hotel. We have stayed at an Extended Stay in Orlando, FL before and it was very nice and clean so we were expecting the same here, but that is far from what we got. We did request a refund and they gave us one.