评分基于 932 条真实点评
3.0 客房清洁度
3.4 服务和员工
3.0 客房舒适度
2.9 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2023年8月2日
Staff was very helpful and nice
用户：真实旅客
发布日期：2023年7月27日 发布在：Hotels
用户：真实旅客
发布日期：2023年7月24日
The walls were paper thin and we heard a lot of noise. We stayed two nights. The first night at 2AM and 3AM we heard two loud bangs like someone was banging on our front door. It scared us because it was very loud and we weren't sure if someone was trying to break our door down. We would never stay there again. Plus, my receipt upon check out had my name, but a different credit card number and amount. Not sure how that happened, but it doesn't matter because we were charged the correct amount when we originally booked the reservation.
酒店管理层的评论
2023年7月24日，回复：酒店管理层 Hotel Management
Dear Tisha, Thank you for taking the time to share your review. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
用户：真实旅客
发布日期：2023年7月20日 发布在：Hotels
用户：真实旅客
发布日期：2023年7月18日
I checked in @3:00. The maintenance person was already gone when I found that the door didn't lock on the inside and the refrigerator didn't work. When i went to check out I stood in the lobby (with other people) waiting for someone to come to the front desk. I couldn't wait any longer than 5 minutes and left the key card and left.
酒店管理层的评论
2023年7月19日，回复：酒店管理层 Hotel Management
Dear Sheri, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
用户：真实旅客
发布日期：2023年7月1日
Room was ok, but not very clean. Staff were friendly.
酒店管理层的评论
2023年7月2日，回复：酒店管理层 Hotel Management
Dear sacha, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associates' hospitable service, we apologize for the cleanliness issue and any oversight that kept it from being perfect. We have shared your feedback with our housekeeping team so such problems do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
用户：真实旅客
发布日期：2023年6月29日 发布在：Hotels
用户：真实旅客
发布日期：2023年6月27日 发布在：Hotels
Reserve con tiempo en unos de los hoteles que usó con más frecuencia pero al momento de llegar al establecimiento no tenían cuartos disponibles. No me gustaría que me volviera a pasar
酒店管理层的评论
2023年6月28日，回复：酒店管理层 Hotel Management
Dear Cristhian, Thank you for taking the time to review your experience with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
用户：真实旅客 来自：GIG HARBOR
发布日期：2023年6月27日 发布在：Travelocity
The place was overbooked and I am searching for a place to stay
酒店管理层的评论
2023年6月27日，回复：酒店管理层 Hotel Management
Dear KATHERINE, Thank you for the feedback. We are sorry to learn about your experience that we are unable to accommodate your stay due to being fully booked. We appreciate your patience and kind understanding regarding this matter. We hope to provide you with excellent service in your future visits. Thank you for considering us as your choice of stay.Sincerely,Hotel Management
用户：真实旅客 来自：Colorado Springs
发布日期：2023年6月26日
