Ratings based on 358 Verified Reviews

2.5 out of 5
38% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Gang members and prostitution

Posted May 17, 2017
Full of gang mangers and prostitution. I had to call the police because a prostitute was being beaten in the room next to mine. This place is utterly foul. It's a thug shelter for drug deals and prostitution. DON'T STAY AT EXTENDED STAY AMERICA in Glendale. Unless you want to get shot.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Decent Hotel, For Cheap

Posted May 13, 2017
I would recommend this hotel for a cheap, short stay. It is not the Hilton by any means but it was clean, comfortable, and an upgrade from any hostel I have stayed in.
Comment from Hotel Management
May 13, 2017 by General Manager , Hotel Management
We appreciate you staying at Extended Stay America - Denver - Cherry Creek. We are delighted to know you liked the cleanliness of our property and enjoyed being our guest. Thank you for recommending us and hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Apr 18, 2017
Walking distance to shop, dispensary next door. Only issue no smoking of any kind on property.
Comment from Hotel Management
Apr 19, 2017 by General Manager , Hotel Management
Ceci, we appreciate your comments regarding our convenient location. However, we are sorry if there were any inconvenience during your stay. Thank you for your feedback and we hope to have you back again. Sincerely, General Manager
3 out of 5
by A verified traveler from Kansas

Okay

Posted Mar 14, 2017
Room was questionable whether it was cleaned or not. Toilet was plugged and floor had sticky stuff on it. Not sure what it was. Told front desk about the toilet they fixed it. Didn't noticed floor till later and just cleaned it myself. Hotel is in a nice location. Complimentary coffee was alright. They did not restock muffins and Granola bars at all on my stay so only got a Muffin the first morning. People hanging around hotel are questionable. The photos of hotel lobby are not accurate. They are not the hotel lobby. I did not have any issues while staying here but I would not stay here again. Bed was not comfortable and no one came and cleaned the room whole 4 days I stayed. Not sure if it's a different process with extended stay VS normal hotel but there wasn't even a card to put on the handle saying to clean room.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Ashley, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your room, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from St Louis

Seems kind of shady, police action on both nights

Posted Mar 13, 2017
Police activity both nights , parking was horrible,tv didn't work on second night , didn't get any maid service
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Rob, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, we are happy to offer it to you at a minimal fee. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Convenient location, clean but lacks some finishing details
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Santiago, thank you for staying with us and sharing your comments. It’s our pleasure knowing you loved our location and the cleanliness of our property. We value your observation and hope to be at your service in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from Virginia

Decided to move.

Posted Feb 6, 2017
This was a motel - more like a Motel 6. Dirty, trash in parking lot. Gap under door that cold wind blew in. No blankets just a thinly stained bed cover....we left for the Hyatt and only paid $15 more to stay at the Hyatt. The staff were friendly in the office.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback, we certainly regret we missed the mark on ensuring your complete satisfaction. Your valuable feedback will be shared with our management team so that we can look into improving the experience for our future guests. It is our hope to welcome you back so we may provide you with an experience that exceeds your expectations. General Manager
1 out of 5
by A verified traveler from mexico city

Terrible

Posted Feb 4, 2017
We don't like the experience, the room and I was very dirty. We have to change hotel.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you very much for your feedback. We apologize for not living up to our commitment to provide clean, fresh accommodations during your stay. Our team is working hard to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Denver - Cherry Creek and for giving us a wonderful rating. It's great to know we met all your expectations and that you enjoyed your stay. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, we look forward to welcoming you back to Extended Stay America - Denver - Cherry Creek. Sincerely, General Manager