Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
38% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Perfect place

Posted Oct 29, 2016
Pros: It's location
Location: Dispensary in the same parking lot, strip mall a few streets over, also a strip club a few streets over.
For what I was looking for it was great. Close to everything but not super expensive.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Many thanks for the amazing remarks about your stay at Extended Stay America - Denver - Cherry Creek. We are delighted to know that our location and the excellent value we offer in the area were to your satisfaction. It was a pleasure to serve you, and we hope to see you again on your next visit to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from Minnesota

Posted Oct 17, 2016
Nice and close to the university but our room stunk really bad. Pillows were flat, bed only had sheet and bed spread-no other blanket. Just wasn't very nice. The pictures made it look a lot better then it was.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thanks so much for your feedback. We use feedback as a tool to continuously improve. Based on your feedback we have a couple of opportunities and we will do just that so your next stay with us is better. We look forward to having you back soon. General Manager
2 out of 5
by A verified traveler

Posted Oct 11, 2016
Cons: This is one of the dirtiest, shadiest dumps I've ever stayed at.
Stay away from this place for sure. Not only is it dirty, but the customer service is lacking so bad. If you need a drinking glass or towels you have to trot down to the office and get em yourself.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for being our guest and providing a review. We are very sorry for not meeting your expectations on your recent stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please accept our apologies if our staff appeared inattentive and did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Oct 9, 2016
Had to go to front office to "check out" coffee pot, dish ware. Pillows were on a chair that said to get pillow cases from front office, and, pillows were filthy.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Feedback is a gift as it allows us to learn from our guests and how we can improve. Our housekeeping team has received a copy of your feedback so they can take the necessary action to be better going forward. Thank you, I hope you give us another chance to prove that we have changed and take your comments seriously! General Manager
3 out of 5
by A verified traveler from Denver

There was no trash can.

Posted Oct 9, 2016
No trash can. Smelled like smokers had stayed recently. Bedside table had been chewed by a dog. No blanket. One plastic cup. Clean, but overall disappointing. But cheap!
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for your review. We apologize your suite did not meet your expectations and that you were disappointed. Our goal is to welcome every guest to a comfortable and well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. We value your business and hope you will consider staying with us again, so that we can provide you with a better experience. Sincerely, General Manager
1 out of 5
by A verified traveler from Las Vegas

Frightening Experience and I write reviews

Posted Sep 24, 2016
Pros: nothing
Cons: everything
Location: Pack your running shoes to go for a very exhaustive long run so that you're so deliriously tired when you return, and you slip into a coma!
The only thing missing on my stained carpet of my room was the shadow outline of the last victim. Well not the only thing. There were also no pillows on my bed, so I called down to reception to ask for some pillows. Answer: "sorry we don't have any!" So I go down to ask the question again as its a hotel and that is what they are selling. Unfortunately no pillows and the solution was for me to leave and they would give me my money back. Thankfully before I had to take that drastic step another guest overhearing the conversation and came back into the reception withy a pillow from his room. Later that evening the receptionist managed to retrieve pillows from another room for me. Also no water jug to boil water so I couldn't make myself a calming tea at the end of my day. Will not stay here again.
Comment from Hotel Management
Sep 25, 2016 by GM, Hotel Management
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. We hope you will give us another chance to prove ourselves the next time you're in the area. Sincerely, General Manager
2 out of 5
by A verified traveler

Not very responsive

Posted Sep 19, 2016
Pros: location
Cons: customer service, more people on staff
I came into my hotel room to find my bathroom mirror smashed and on the floor and the towels had all fallen into the toilet. The front desk person didn't seem to care too much when I reported it and said they didn't have anyone to come clean it up as they are a limited services hotel. I cleaned up the broken glass myself, and it took 2 days before anyone came to remove the broken pieces. The refunded me one night, I feel like I should've gotten 2 nights since they never replaced my mirror or towels and the room smelled like smoke. but I was just wondering why the services were so limited.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you for letting us know about your recent stay with us. We are sorry for the condition in which you found your guest bathroom to be in. In addition we are so very sorry for the lack of empathy and response from our front desk staff to remedy the situation. I have addressed this with my team so that we can focus on how to provide superior guest services moving forward. We appreciate you as our guest and hope you will return so we can show you a better experience. General Manager
1 out of 5
by A verified traveler

THE FLOORS WERE SOAKED

Posted Sep 7, 2016
CHECK IN TIME WAS 3 PM AND WE WAITED UNTIL ALMOST 6 PM BEFORE WE COULD GO INTO OUR ROOM. THE FLOORS WERE SOAKED, NEVER ANYONE AT THE FRONT DESK. THE BREAKFAST CONSISTED OF COFFEE AND MUFFINS.
Comment from Hotel Management
Sep 9, 2016 by General Mananger, Hotel Management
Thank you for your valuable feedback from your recent stay. I would also like to extend a sincere apology to you for the inconveniences you experienced throughout your stay, with the delay at check in and for the condition of your suite. Our goal is nothing short of giving each and every guest the best nights stay from arrival to departure and I am sorry to hear we fell short of our goal. As we are constantly finding ways to improve we hope you'll give us the opportunity to show you the hospitality you expect and deserve. Thank you, General Manager
1 out of 5
by A verified traveler from Iowa

Never stay here

Posted Sep 5, 2016 on Hotels
I left and didn't stay in room...felt unclean and not safe....lights didn't work upon entering room either....horrible selection
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. It is unfortunate we were not made aware of any issues you experienced so we could have made efforts to correct and satisfy. Thank you again for your review. We hope you will give us another opportunity. Sincerely, General Manager
3 out of 5
by A verified traveler from Swansea, IL

Posted Aug 25, 2016
The room was comfortable for my overnight stay. The microwave did not work properly though...took about 30 minutes to cook a frozen dinner. :/
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are happy that you had a good overall stay. However, we apologize for the inconvenience you experienced with the microwave in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, General Manager